Container Store

I have been a long time customer and The Container Store has many wonderful products, in store shopping is a good experience and employees are helpful.
But they have missed an opportunity during the COVID 19 stay at home. Like thousands of other households I am some long overdue cleaning of storage spaces at home. The company is overwhelmed with the volume of online orders. I have multiple orders that have been on backorder for weeks, the wait time to speak someone in customer service is ridiculously long, almost an hour. Many items are on backorder and they were very slow to ship partial orders and I practically had to beg to get a partial order when only 1 or 2 items were holding things up. Good luck if you have a large project and you need to get a number of items at one time. Now I find that they have instructed their stores NOT TO ACCEPT RETURNS, Even though their website says merchandise can be returned to any store location. There doesn't appear to be any process in place to for customers to ship product back. The (lovely and cordial) employees at the stores have no idea when returns will be accepted (seriously?) Target figured this out weeks ago and Amazon returns can be dropped off at any UPS location. There are a lot of other retailers of plastic storage bins and containers that have their online/in store strategy figured out for returns during COVID like Home Depot, Ace Hardware. The Container Store is a great brand with a loyal following. I expected better.

Incredible, on beginning of April I checked on-line for a product that I decided to don't buy because it was expensive. I exit out. Simple, not?. Well, I received a bill for a product never bought. Never received. You think you can call customer service and solve the problem, easy. No with the Container Store, they don't respond the phone, the voice messages, the e-mails. Now I'm been harassed by synchrony bank. I may pay to be in peace with them, but I HIGHLY NOT RECOMMEND TO DO BUSINESS OR BUY ANYTHING TO THEM, They are dishonest business, and horrible customer service.

I must say that the Container Store has one of the most unfriendly online stores I have ever used. That being said, after placing my order, I was informed that my items were "backordered" with no definite time period to be in stock. Immediately, I requested a refund and I was told that half the order was actually in stock and I would be receiving the items. Well, I only received the few items that they DID say were in stock and the website lookup on the order continued to state "Backordered". The customer rep, via email assured she would refund some of the items but that the few items she has previously said were coming were indeed still on the way. I finally after a few weeks, did receive those items and have been waiting for the refund on the remaining items they said they were able to cancel. ONE MONTH LATER, still no refund and I just received 2 of the back ordered items! I don't want them now, She told me she cancelled the and I found replacements and her reply was to carry the giant storage boxes back to the store to get a refund, in the meantime, no packing slip was in the boxes and now I have to drive 45 minutes to retunr this and still no refund on the remaining items! They will not refund you your money. This is the WORST customer service I have ever experienced and I will never shop at this store again, BUYER BEWARE!

Years ago, I worked at a Container Store and the company had an incredible return policy. Customer service was amazing, and if something went wrong with your purchase, they'd make it right by fixing the product, exchanging it, or refunding your money. Everything was (and still is) obscenely overpriced, but I'd justify it to myself as if I were buying an insurance policy, because what could possibly go wrong that CS wouldn't fix?

Well, welcome to 2019, because they've changed their policies. The guarantee that used to be for the lifetime of the product is now for four months. Yup. You'd better hope that your purchase doesn't break or fall apart in more than 120 days. That was the exact wording from their customer service department when I tried to return the junky steel shopping cart, which completely FELL APART at about 6 months of age. "We guarantee our products for 120 days. Sorry." Well, I guarantee I'll never shop there again--not at these prices. Farewell, Container Store. Very sad to see you go the way of LLBean and other companies who've decided that the bottom line is more important than customers.

If I could give this review a big fat zero, I would. I recently ordered 6 drop-front sweater boxes online and I made sure to measure my closet before ordering. However, when I got them I felt that were too big for my closet and did not work with my sweaters and shirts. I wanted to exchange them for the shirt size instead. When I spoke with customer service regarding the exchange and returning the items, both ladies I spoke with were very rude and this company appears to not care about customer satisfaction at all. I was informed that I could exchange the items but that I would be responsible for shipping. I packaged my items and took them to the UPS store only to find out that it would cost me just as much to ship them ($125) as my items ordered ($125). I called customer service again asking if this was really the best they could do the only thing they could tell me is that this is there return policy and that they do not provide shipping labels. I was told I could return them to a store and save on shipping. The closest store to my location is 6 1/2 hours away, over 430 miles! Needless to say I am stuck with these boxes that don't even work for me because they are too cheap to provide long-distance customers with shipping. I will NEVER order from them again!

I bought a product and was quoted one price for delivery but was actually charged more then double. I received no email confirmation and had to request one, once I received that i could see how much I had been charged and immediately requested the order be cancelled. I was told this was not possible and that i needed to contact the delivery company directly but was not given a number for them, even after requesting one. I have sent several emails but had no response. Very poor customer service.

I have a house of metro and interometro units carts and wardrobes. Fantastic customer service in the stores and equally online. My only complaint is shipping packing./packaging The items are often heavy and need more padded packaging on shelf corners (recyclable). My shelf carts are strong and have served me for years. My tv cart held my old big tube Tv 175lbs no issues, and now My new 50 inch flat (45lbs) is perfect on the cart and looks just as good.

I have ordered a metal piece for a storage unit. It has arrived with very deep cracks and chips. I have owned several of exactly the same units for over 7 years, moved with them 3 times and they don't have a single scratch on them.
The problem is that when we received the item, we did not have time to set it up for over 2 months, neither did we check it (it's solid metal, what could be wrong with it?).
So, when I eventually discovered all the defects, I did not have much hope, but I contacted the container store customer service anyway.
I told them about the problem and they sent me a brand-new item.
I have received the replacement fairly soon and I am very satisfied with it.
It makes me want to shop at the container store more.

A piece of heaven on earth!

-Fun and easy to navigate website

-Click online and pick up at store

-Phone order option available

-Teacher Discount Program

-elfa! Elfa! Elfa! Free Space Design!

-NAPO member discount

-Wanna be a POP star!? Find out more, and sign-up!

-Friendly and knowledgeable employees

-Shipping available

-College Night

-Unique stocking stuffers

-Great organizational and travel tips!

-Check out what The Container Store Stand For!

-Happy 35th Birthday Container Store!