ComcastReviews 625

As others, the only reason we use this servicer is because its the only one in the area that provides the speed we need to work from home. If it was up to us we would go with anyone else at this point. This company takes 0 accountability for their promises. We have been trying to get our outdoor utility box replaced for over a month (it got hit by a car). Ever since that happened we have been experiencing lagging that results on issues with video calls, among other things. Instead of the customer service rep that's currently taking care of me over the phone be the one to handle the issue from beginning to end, I keep getting the run around of being told someone else will call to schedule, and I never get the call and i have to CALL AGAIN over and over until I get a tech scheduled.
Only to find out when the tech finally comes that he is no the correct tech to do such job and he is just here to do a speed test and then approve filing a ticket to get the correct tech to come (maintenance tech they call them). Well, nothing happens for weeks and the loop starts again. They send another incorrect tech to do another speed test to file another ticket and such on and on.
I cannot continue to call every week trying to get this solved when they dont even understand what we are experiencing/requesting.

I cannot continue to keep being told someone "will call me" or someone "will definitely fix your issue" when its been 5 weeks and I am still not getting any calls from you guys (i have to call you back), and you still haven't fixed the issue or sent the correct technician.

DO BETTER.

On the business side, the sales folks will make promises and then when you follow up with them, they don't answer the phone or their email. They owe me $1000 at this point. I'm very angry. When I call, I only get to talk to other sales people who tell me they can't fix my problem. Only the original sales person can fix it. When I asked what I'm supposed to do they said wait.

Everything about this pos company sucks! For instance try calling them! It takes forever to get one of there G00KS on the phone!

Customer Service Xfinity Comcast is BIG time SUCK. This is the only word. Being a loyal customer will not help as they do everything behind your back. They do not communicate before increasing services by 30%. It is a transactional company that takes advantage of its monopoly. They should benchmark Costco Customer Services to learn how to run a business. How could you flip a 30% increase on your monthly fee without communicating with customers allowing them to cancel their subscription and find another provider? Someone has to explain why we must pay for Comcast mistakes: A loss of 3.5 million subscribers in 2022, compared to 2.7 million in 2021. Of those, Comcast saw the biggest drop, losing just over 2 million subscribers, followed by Charter, with a loss of 686,000, and an estimated drop of 340,000 for Cox. Bottom line is that they can add an additional loss to their list.

I got an unauthorized charge on my account because somebody obviously ordered a phone and phone service on my account. I could not even talk to anybody about it because they do not have a fraud department. Then I emailed them and asked them that I would like to have somebody calling me back, and they wanted to do a survey! When I told her that I'm very unhappy, and I just give them a one, the most, which is already pleasant to give them a one, The person on the phone told me to shut up! That is the customer service of Comcast! Stay away from it! Besides fall out and being over priced, there is never anybody to be reached!

I just called to add a new service. Miriam Spanish speaker attend my call. Rude and unattended.
Definitely need to go back to offices she was super rush to finish the call.
Have 3 accounts and I was look to add other. Now I'm thinking others options.

I cancelled my account 2 months ago. I was still charged for the account. When I tried to get a refund, I was only refunded half. I had to call again to get that sorted out and asked a SECOND time if it was cancelled and I was assured it was. Then today I was charged 80 dollars for the supposed cancelled account. Now I've been assured THREE times my account is cancelled. But I have cancelled that card, so you can't charge me anymore anyway. I will NEVER use ANY kind of comcast service again.

So we recieve 50 to 75 calls aday from xfinity giving our business number to there customers for installation appointments.
We do not use them have no way to cobtact since you must have an account to call so from now on my staff has been told to set up bs appointments with the callers that way when they dont show up they will call pissed off and lose clients.
Thats right we will now be setting up fake appointments so they lose customers we are not there answering service and do not appreciate getting non stop calls every day all day and all night.

My City of Auburn Hills, Michigan has no other cable/internet/wifi available BUT COMCAST/Xfinity, which is a completely unreliable service. In the 6 years living here we've had nothing but issues with service cutting out, being told it's our equipment, great difficulty reaching customer service, and nothing but aggravation.

Customer service is never able to help. Their app is a joke when it comes to their automated text help. I called Saturday that the cable line was in the street and the other line hanging near the ground and NOT ONE COMCAST tech came to repair it. A vehicle finally hit the line and we've been without service.

I was told someone would fix it by 8pm and, surprise, no one from Comcast showed up.

I never ever had issues of any sort with WOW or Direct TV where we used to live.

Comcast is always losing service, and they seem to know Auburn Hills residents have NO choice so why should they provide a decent service or check outside equipment?

I am just disappointed. Plain old disappointed.

Our bill increased drastically. No change in internet use, yet for the last 2 ish months, the quality of our service has become notably abysmal. It's not like we began using our internet particularly different.

I'm being told a technician can't even get to us until 2 days from now. I work from home.

There's no inclement weather and our Wi-Fi is flat out not functional.

Not to mention, I have gotten over 60 emails informing me that my automatic payment discount is discontinued.

Fine. But, my auto pay is still on so now on a cadence of every other day, I get an email reminder that I lost a discount.

For a user experience, this is awful. Comcast made a shady deal with my apartment complex years ago that prohibited residents from using ANY other provider.

I will

I've been a customer of Comcast for about ten years and every time they try to charge me more and more for my plan. This year I've been talking to three different agents and I haven't been able to lower my plan yet. I don't know how many people do I have to talk to fix this issue. I'm very disappointed with this.

I have had Comcast for many, many years...and though the services that they provide is outstanding, when it comes to their customer service it is the worst experiences I have ever had with any company! Every single time I have to call! First, it is extremely hard to get a live agent on the phone, not every situation can be handled by the automated service. I have been on hold right now for a live agent for 43 minutes and counting as I write this review. This is after I went on line to ask an agent to call me because I didn't care to chat, so when an agent called me (as requested) they called me from the cell phone department...I don't even have a cell phone from Comcast! So of course they had to transfer the call to a different department. (Agent answered while I was writing this review, and now I have finally had my situation resolved.) Most of the agents that I have spoken with are very nice, and knowledgeable. Please don't get this review twisted, the agents are not the problem. The problem IS actually getting an agent on the phone. I'll be completely honest, every single time I have to call Comcast I consider switching to a different provider simply because of how hard it is to get a live agent. What about the elderly, or those who aren't computer literate. It's really sad to say to that as awesome as there service is, and as much as I enjoy being with Comcast they are going to lose this customer because of their customer service center.

I have been waiting at home calling about something that's supposed to done last month and I called about and my bank gave me a alert that my bill was a Pioneer I called a representative supposed to giveal with adjustment and put the new email in she has not this is terrible customer service I've been on the phone from 630 to 718 right now no supervisor to come to the farm and the representative was terrible too could not recognize couldn't understand how language

Comcast is terrible! It's the worst! Horrible doesn't even begin to describe it. It's great if you enjoy outages.

I have been with Comcast Infinity Cable for 10 1/2 years now. Prices just keep going up. There is not another cable company to compete against Comcast Infinity cable. That is why they
Can hike the prices up. I am on ssi and is in the affordable program. Yes I do get a break of $30 dollars on my internet.but then they charge but last month they forgot to take it off.They tried to blame me for there mistakes. So tomorrow I am calling them.I am changing my internet down 1 package and i am changing my cable down 1 package and returning 1 box. I will leave cable on for now for my brother but would like to have more choices.

A while back on a Friday around 10:30pm the COMCAST CABLE TV and WiFi just stopped. When calling the automated system it reported an "accident" had disrupted service apologizing for the inconvenience. But Guess What? Cable and WiFi was NOT restored until Sunday around 4pm! So we lost almost 2 days of service. I kept calling in to circumvent the system and Sunday FINALLY GIT A TECH SUPPORT guy who was SURPRISED WHEN I KEPT TALKING ABOUT AN "ACCIDENT" causing the shutdown. The Comcast tech support stopped me and said THERE WAS NO ACCIDENT, THEY ARE DOING UPDATES! I freaked! So Comcast is using OUR PAID TIME TO DO THEIR UPDATES! Wow! Be wary and demand Compensation!

They are THE only provider in my area, so they completely take advantage. I work from home and internet is a must have for me to provide an income. I've had no choice but to deal with only Comcast/xfinity for the last 8 years.
I'm paying $112 for internet ONLY! They lock you into a 2 contract, but they call me every 6 months like clockwork to say my promotional rate expired and they raise the price on me AGAIN! So they can change whatever they want in the contract But…if YOU try to get out of the contract they charge you a $230 early termination fee. Good luck trying to even get anyone on the phone to talk to and IF you do they are completely full of $#*! with everything they say because everyone you talk to will tell you something different. Even showing them I've been a customer for so long with 100% on time payments, they do 0 accommodations and give 0 F's about their customers needs.
Complete garbage

Update-
Last review was posted in February…as I mentioned, they will always change the price on you regardless of what contract they lock you into. I posted a photo to show and prove that not even 3 months later they are "correcting" charges on my bill.
Breakdown:
On first photo, you can see that the Flex box is included. I spent 3 DAYS on the phone with tech support (because again, your lucky if you get anyone on the phone) they also sent me 3 different Flex boxes because no employee can get my Flex box to connect.
4th day conclusion from Comcast:
My package does not include Flex, and they will be correcting my bill to be charged for Flex.
Now I'm paying more money for something that STILL isn't working
When I asked what will happen if I cancel services…they immediately reminded me of that $230 termination fee ‍

This company has the worst automated system. I've had them for years and all they have done is made it worse and worse. Now you can't get an agent in the line and it just sends you a link you said no to, then the link is not even the correct one. No matter what you need done, it's useless. Then online, good luck there too. SMH. Needless to say, I'd rather downgrade then deal with them any longer. If you have choices, you may want to steer clear from this one until they fix it. Hopefully one day they do. Until then…. I'm DONE!

90% of the criminal web attacks we experience, are coming from the Comcast network. Thousands of complaints against a single IP and they take ZERO action. They should be put out of business for the willing collaboration with criminals.

Comcast continually raises the bar ( rates for customers, standards for employees) with out raising value or pay scale, they make it harder and harder to make promotions, raise our standards but offer nothing in return. When a company wide enps revealed hundreds of people complaining about pay comcast answer was to tell you how to save and invest in your 401k. We are slowly being starved But at least we can use our proper pronouns! DE&I is all we hear ( Diversity,Equity and Inclusion) don't get me wrong it is about time! But come on DE&I dont pay the bills!