Comcast doubled my bill with NO options. They Suck DO NOT DO BUSINESS WITH THIS COMPANY! Find another busintess

This will show you everything like places like Comcast is doing middle-class America. Comcast does not want this out of NBC more news to come by 8news https://www.youtube.com/watch?v=cYfiFcL1k84&list=PLKRWlBNoanKJoIfuhYR_uQ4neGjoMbABC

Jaymie Roberts here again. I didn't think that I could be even more disappointed in the service I am receiving, but that has happened. Not only has the initial problem not fixed I am charged $100 installation for a technician who install anything or fix the problem. I was told that he needed permission to access my account, but that some how that turned into a permission to charge installation fee and the problem was not created by me Comcast created the problem. I am not paying that fee. The a treatment of loyal customers are just horrible.
Let's revisit the issue at hand. On May 1st 2021 I transferred my internet service from my previous address 174 Nilsson Street apartment number 1, Brockton Massachusetts to my current address 529 Somerset Ave unit 2 North Dighton. July 1st 2021 my in-laws moved into unit 1 (at my house is a duplex). They transferred their service from the previous address in Stoughton Massachusetts. And apparently because move to the 529 Somerset Ave address home triggered the cancellation of my service. A service that I've had without any stoppages for 5 years and not a single missed payment. So my service was canceled without anyone calling me to tell me that my service was being canceled any. I spent two hours on the phone trying to rectify this issue. And the problem was that the previous owner of the house had a business account on unit 2 of the house ( the unit I was now living in). The customer service agent helped me was great. He was able to to realize the problem and fixed it and he was thorough. He explained to me the situation and guided me through the process step by step. We even got disconnected from the call and he left me a detailed message that I have util today. But I was upset at what was going on so I posted on this feedback my situation. So that no one would have to go full when I went through. Later today I got an email from someone in the customer service department saying we apologize for that's happening but there's a billing issue and for this to be fixed a pro technician has to come out. Not knowing that this pro technician coming out with trigger the cancellation of my in-laws account in unit 1. They have to call and got the run around about getting their service back on. As my mother-in-law work from home and needed intern service to be on. Services were set for July 15th to be turned on and technician to visit the home. When the technician came he asked me what unit I was in and I replied unit 2. I explained to him the situation. Then he replied that he was here to service unit 2 which is under my in-law's name. He called into a service line ask my permission to get access to my account. He spoke to someone on the line. After talking to this person he then explain to me that the billing issue was not resolved and my in-laws are listed as unit 2 and I was listed as a unit 1. Which I just couldn't understand after spending hours making sure this problem was fixed and it was not. He the explain that if I try to fix the issue that day we would loss service and my mother-in-law who's working from home wouldn't have internet service so it's best to just leave it as is and then try to solve the issue at a later date. Let's fast forward to August 10th. I got my bill notification in my email I noticed that bill had increased. The total was $233 and some cents. I said to myself that can be true my bill is normally 89.99. So I took a look at my bill I saw that I had $100 insulation fee. And they were 2 months worth of billing. I don't understand that they came by to reconnect my service on July 15th and August I'm going to pay $179 for service. I didn't have service for 2 weeks in July. So I don't understand that. The other issue here is installation fee why am I paying insulation fee I'm not the one that caused the issue that needed a technician to come out. But the immoral issue is when I gave access to my account that was used as permission to Bill me. I know this because I called in to rectify the issue and they told me my charges won't be returned because I gave permission for their technician to work on my home. Anybody with common sense would say this is not a problem caused by the customer. My last feedback I said something I truly mean Comcast has no competition so why the hell do they need to have good customer service. Look at the situation in detail. A situation that was not my fault. I am a loyal customer. My service was turned off without notifying me. I went without service for two weeks I didn't make it a big issue cuz I understand things happen people make mistakes. For Comcast to issue me a bill for insulation is intolerable. I didn't request that and all I wanted was my service reconnected. A loyal customer who has never missed the payment. In fact for five years I've had automatic payment on my account to be treated this way it's horrible. I'll say it again Comcast has no competition so why the hell do they need to care about their customers. There's no incentive to do so. No competition means no incentive to care about the customer

We contracted for Internet Service with COMCAST on November 25,2020. We indicated when we were discussing details of the installation of the service that we did not have a cable from the junction box to our home and COMCAST would need to bury a line before we could connect to the service. On December 1,2020 an installation technician came to our home, was on time very curious and of course could not install the service because they had ignored the fact that a line still needed to buried before that could happen. The Installation Technician, called and scheduled a time for us to have the line buried. He indicated that with he Holidays and short schedules it might take 2 weeks for that to happen. A person can to bury a line for us on December 11,2020, no call that he was coming, and if I had not noticed him outside and asked, he would have driven away with out speaking to us. This is where things start to unwind. He indicated that though it was his job to bury the line that he didn't have the equipment to do it. This was a little puzzling to me. If it is what you came to do wouldn't you bring the tools and equipment you needed to actually get it done? He also indicated that only part of the utilities had been marked and so he would com back on Monday, December 14, to bury the line. That Monday, no one showed up, line was not buried and we received no communication about them not showing up and if and when the line would be buried. I made contact with COMCAST and they indicted that we would not have to wait until December 30 to have the line buried (I'm assuming that since it couldn't be accomplished not he 11th our order was placed at the back of the line. On December 29, I received a text message saying that our appointment had been postponed. I called COMCAST and was told that due to ground conditions, it could not be installed that day. There was not snow on the ground and the ground was not frozen. I was told that they would reschedule it and contact me. The next week on the 5th of January 2021, still not having a date for the line to be buried, I called COMCAST again and was told that no one had followed up and scheduled a time for it to be buried and that the next available time would be Monday, January 11,2021. I asked why I was now at the back of the line when it was a ComCast error that caused all the delays, no answer, but basically that's when we have an appointment, do you want it or not (in a very polite way, but same result). He indicated that the appointment was scheduled and promised that under no circumstances would the appointment be cancelled, or moved and we would have the line buried on Monday. Monday, comes no one shows and late in the day, I called COMCAST again, Kenzie talks with me and indicates that the bury order is still open and that someone will be there before 8:00 PM. It gets dark about 6:00 PM here now and so of course no one showed. Kenzie promised to call me back regardless of the outcome to yesterday's show, or no-show, didn't happen. Kenzie also indicated that she had put in a message to expedite the order and that someone should respond to me about it, no response yet. Today I called COMCAST to figure out if there was actually a scheduled date for the line to buried. I talked with Eddy, she indicated that the soonest they could get to me would be Monday, January 18,2021. I again asked why I couldn't get service tomorrow, vs. others on the schedule since I'd been waiting since Nov. 25,2020. She indicated that she could only use the schedule she had. (You will recognize that I am making an assumption here that may or may not be true that is that there isn't anyone in my area that has been waiting to have a line buried longer that we have. If that is not the case I am happy to be behind them in the queue). I asked Eddy if I could talk to a supervisor who might access to better information and perhaps have a little more suasion with the individuals who actually bury the lines for ComCast. She said it might take a while for someone to pick up, I waited for approximately 20 minutes and then the line went dead. I called back and talk with another representative, who put i n a request to 4 different supervisors at the same time to pick up the line. It tick about 7 minutes or so for Andy a supervisor to come on the line. Andy indicated a message to expedite the order had been placed and that I would be getting a call directly form the group that schedules the lines to be buried. After explaining that Kenzie yesterday and done the same thing she indicated that it had been done and that it could take up to 48 hours to respond to an expedited order. If I were a betting man, I go all in on the river card here, and says hat no one will call me tomorrow about an appointment to bury the line. She also indicated without providing specifics that they are others out there in same situation. My question is that same one I have had since November 25,2020 - When am I actually going to be able to get internet service from COMCAST. You may be asking yourself, why are you bothering to follow-up with COMCAST, just choose a different ISP. We own a business and have 2 facilities that use COMCAST as the ISP. The outages have been rare, the bandwidth has been consistent and we rarely have to call technical support fo anything, it just works (That's really how and ISP should function). The experience, seems to tell me that the group who buries the lines for COMCAST is not competent in scheduling and meeting schedules for COMCAST and regardless of what the support personnel say they will do it when they are ready and not before and won't bother communicating one way or there other.

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I was supposed to be refunded for services but only received partial refund
Can you please help with this situation?
Details
Transaction Details
Edit transaction description for CHECKCARD
Edit Description

Amount

$51.44

Transaction Date

07/13/2018

Type

Deposit
CHECKCARD
Edit Description

Amount

-$96.44

Transaction Date

07/05/2018

You are now chatting with Sumit
Hi Audriana, thank you for contacting Xfinity Chat Support. My name is Sumit.
Sumit 10:33:07 AM
Let me check and help you with this
Sumit 10:33:23 AM
Before we get started, I just want to let you know that if you minimize or click the back or refresh button, I may lose you. So please keep this window open.
Sumit 10:33:26 AM
For account verification, may I please have your full name and complete service address along with the zip code?
Sumit 10:33:28 AM
Since your account security is important to us, so we are making sure that we have pulled up the right account details. I would request you to please provide the below information. 1. Your Full Name 2. Complete address along with the zip code 3. Registered Phone Number 4. Account Number OR Last 4 of SSN
Sumit
Thank you for this detail.
Sumit 10:36:09 AM
Please give me couple of minutes to pull up your account information.
Sumit 10:36:12 AM
No problem thank you
Audriana 10:36:31 AM
Thank you for waiting.
Sumit 10:40:15 AM
No problem take your time
Audriana 10:40:46 AM
As I have checked your account there is no payment made on your account
Sumit 10:42:31 AM
I was supposed to be refunded for services my account was closed
Audriana 10:43:50 AM
May I know when you have cancelled the services?
Sumit 10:44:15 AM
Details@ top of chat
Audriana 10:44:49 AM
07/08/2018
Audriana 10:45:26 AM

Sumit 10:45:37 AM

Sumit 10:45:52 AM
Just for the confirmation May I have your Comcast account number?
Sumit 10:46:05 AM
I will have to try logging into my account I don't know it
Audriana 10:47:37 AM

Sumit 10:49:01 AM
I would request you to please login your online account and help me with the account number so that I can check the correct amount for you
Sumit 10:50:25 AM
I will standby for you.
Sumit 10:50:33 AM
Xfinity
Hi Audriana!

Account Information
Xfinity User
My
Phone:
Language:
ENGLISH
EDIT MY
Devices/Services
Prep
Audriana 10:51:52 AM
Thank you for this detail.
Sumit 10:53:48 AM
Let me check that for you.
Sumit 10:53:52 AM
It doesn't have a account number my problem was the internet the supervisor I spoke with was supposed to cancel both I couldn't watch my streaming channels with my roku because of the internet service this is the first time I have logged into my account since it was cancelled but it's showing she only disconnected my television account which makes no sense
Audriana 10:55:53 AM
Incompetence is what this is
Audriana 10:56:45 AM
Channel Packages:
Prepaid Instant TV
Expires:
Service Expired/Thursday, July 12
View Channels
Prepaid Entertainment
Expires:
Service Expired/Thursday, July 12
View Channels
Prepaid Kids and Family
Expires:
Service Expired/Thursday, July 12
Audriana 10:57:17 AM
I apologize for the inconvenience to you as I have checked your account is prepaid account and you need to contact our concern team so that they will help you with this issue
Sumit 10:57:52 AM
Prepaid Internet
In Service
HIDE DETAILS
Device Serial # CCRBU4CB*******
MAC Address # 00:1D: D5: D5:8A: 72
Having trouble connecting? RESET DEVICE

Audriana 10:57:53 AM
Let me provide you the phone number
Sumit 10:58:00 AM
I haven't used it since it was supposed to be deactivated because my network name didn't appear on any device and when it did I always got a message saying will connect when service quality improves
Audriana 11:00:10 AM
You can contact them at 1-855-75-PREPAID.
Sumit 11:01:02 AM
The business hours for the concerned team is Monday to Sunday 8:00 AM - Midnight ET
Sumit 11:01:04 AM
How is that supposed to help me
Audriana 11:01:46 AM
You can contact them and ask them to help you with the refund
Sumit 11:02:23 AM
I think this company is full of $#*! worst service ever and they don't need to have prepaid the supervisor s are no good either I have been getting the run around since the 4th of this month when services started to act up worked for one day smh
Audriana 11:06:23 AM
If you want I can connect your chat to my supervisor
Sumit 11:06:57 AM
No disrespect to you thanks anyway y'all keep the 45 dollars but I promise to make so many reviews I hope no one uses this services thanks again be blessed
Audriana 11:08:15 AM
I apologize for the inconvenience caused to you however we are here to help you post
Sumit 11:09:54 AM
However I am taking this as a feedback and I will raise this issue on higher management as well.
Sumit 11:10:24 AM
And yes please send it but I don't see how that will help when I called I talked with a supervisor she was the one handling the situation she didn't do a good job the company did a awful job hiring!
Audriana 11:10:41 AM
Thank you.
Audriana 11:10:59 AM
Have a wonderful day
Audriana 11:11:09 AM
I apologize for the inconvenience caused to you however from my end I am trying to help you in best possible way
Sumit 11:11:18 AM
You are now chatting with SumitHi Audriana, thank you for contacting Xfinity Chat Support. My name is Sumit. Let me check and help you with thisBefore we get started, I just want to let you know that if you minimize or click the back or refresh button, I may lose you. So please keep this window open. For account verification, may I please have your full name and complete service address along with the zip code? Since your account security is important to us, so we are making sure that we have pulled up the right account details. I would request you to please provide the below information. 1. Your Full Name 2. Complete address along with the zip code 3. Registered Phone Number 4. Account Number OR Last 4 of SSNThank you for this detail. Please give me couple of minutes to pull up your account information. Thank you for waiting.As I have checked your account there is no payment made on your account May I know when you have cancelled account on your nameAll have the balance that you needs to pay on the account Just for the confirmation May request you to please login your online account and help me with the account number so that I can check the correct amount for youI will standby for you. Thank you for this detail. Let me check that for you. I apologize for the inconvenience to you as I have checked your account is prepaid account and you need to contact our concern team so that they will help you with this issueLet me provide you the phone numberYou can contact them at 1-855-75-PREPAID.The business hours for the concerned team is Monday to Sunday 8:00 AM - Midnight ETYou can contact them and ask them to help you with the refundIf you want I can connect your chat to my supervisorI apologize for the inconvenience caused to you however we are here to help you post paid customers onlyHowever I am taking this as a feedback and I will raise this issue on higher management as well. I apologize for the inconvenience caused to you however from my end I am trying to help you in best possible way

Utter contempt for customers.

Cheapest download speeds around

Confused

Good

Good