ComcastReviews 625

I have both a review and a few tips. When I first got involved in building a website I used comcast and set up a basic website. I had no previous experience with html. I though that I did a great job. I realized that my site was not receiving any traffic so I set up a Google adwords account. I was spending quite a bit of money to direct traffic to my site. The traffic was not helping either. I realized that my content was not good enough to keep people interested in what I had to offer. My problem did not lie with comcast. I did not have any experience with proper web design. I read up on some information on building traffic and realized that I needed to start over.

I have to have Comcast due to the fact that they have a monopoly on my town and won't let in other competing businesses. Would love to switch to Verizon! Anyway, I work at home and needed to add phone to my existing internet/cable plan. I call, they set it up for $29.99 a month and will send the equipment. 2 weeks pass, I call and they have cancelled my new phone plan because I didn't fill out a e911 form. So 1) I was never told to do that and 2) why did no one call to tell me it was cancelled? Fine. They set up the phone again. 5 days pass and no equipment. Call again... it was cancelled. This time because the price THEY GAVE ME, wasn't a valid promotion. Once again I had to contact them. Now it's $41 a month and I don't have the original phone number (which is on all my business cards and in my work directory) As soon as Verizon is available here Comcast can go KICK ROCKS. And if this phone equipment doesn't show up in 5 days I will literally tie tin cans to strings and try my luck with that.

Comcast, Comcast... you GAUGE consumers (I was paying $85 a month for Internet ONLY, and got tired of it and cancelled.). When I called to cancel, the "customer service" rep offered me a lower rate:

ME: No thanks. You could've offered me that rate much sooner, and you chose not to. Now I'm mad, and going to another ISP.

HIM: Are you saying you EXPECT US to call you, and OFFER YOU the lower rate? The deals are all over the internet!

ME: Yes, that's what I'm saying.

HIM: Companies don't do that: call you, offer you the lower rate. You gotta call US.

ME: They do, actually. My mortgage is with Quicken Loans, and when I can get a better rate... THEY call ME.

HIM: So what if I can give you a lower rate?

ME: Nope. Still mad.

Comcast, in other words, is happy to exploit customers until their custmoers wise up. It's so sad, to see a company do this. Their technicians are pretty good... just, overall, not worth the money whatsoever. Wish I had left sooner.

Write your review to help others learn about thI signed up for Comcast in February of 2014. My prices have recently gone up. I contacted customer service because I know it's common for them to run discounted prices for a certain time period and then it changes. When I signed up I wasn't aware of this. If I overlooked something, that happens. My complaint is the fact that when I contact customer service asking about this change in price, she couldn't direct me where in the terms and conditions stated that these prices are subject to change. She kept directing to "comcast.com" which is the main home screen of the website and telling me that I would have had received and email at sign up explaining the price change. I asked 4 separate times to just show me where the terms were outlined. My question kept being avoided. I finally got the point of wanting to speak to a supervisor. They informed me that I can expect to be contacted in 12 to 24 hours... That is not customer service. I have the chat transcript of this completely unhelpful customer service experience.

Comcast is probably the best choice in Savannah where I live because there are really no choices. So when you pit bad against the bad, it's coming out on top. They offer more speed than AT&T's highest tier so if you need to do anything internet related that's more than surfing and watching shows on one device only, this is the only option. If it I was in the Northeast, I'd probably drop it a star. Their xfinitywifi service has never worked in any place I've gone to, and I travel along the east coast at least three to four times a year making several stops along several places. I'm able to sign in for a few minutes before it kicks me off or the hotspot name disappears. Oh and watch out for that 300G per month usage. I near that usage every month with work and about 2 hours of internet TV everyday so watch out heavy users. On the bright side, I was able to download WatchESPN app and watch the World Cup on ESPN even as a regular internet subscriber (although I don't watch any other sports so it's only a small perk).

If anything can go wrong it will go wrong from service, to billing, to equipment, to repairs and their Customer Service is THE WORST I HAVE EVER ENCOUNTERED IN MY 40 YEARS OF ADULTHOOD. We tried to combine our home account with our rental's account, they couldn't figure out how to bill us so they terminated our service at the rental. We have never missed a payment in five years. I called Customer (dis)service to try to make a payment and the guy said, "It's not my fault you don't want to pay your bill"! At that point I lost my cool and said, "I'VE BEEN TRYING TO PAY MY BILL FOR THREE DAYS, TALKED TO 3 DIFFERENT PEOPLE WHO ASSURED ME THEY HAD TAKEN MY PAYMENT AND I STILL DO NOT HAVE INTERNET!" It took 3 days to get that straightened out. After complaining to the Better Business Bureau, they only gave me 1 month free service. About 2 mos. Later, our neighbor complained about static on their internet. Their fix? To climb up the pole and DISCONNECT OUR INTERNET! It took them 2 weeks to get out here and figure out what the problem was. Will I get another month free due to their incompetency? Stay tuned and Run, run as fast as you can away from this company. No one there knows what they are doing. You call five times about the same problem, you get five different answers and none of them fix your problem.

Comcast Internet is awesome, the digital cable is fine - although the DVR recording feature stink. Their prices are ridiculous and it's almost impossible to change your services - even if you want to upgrade. Upgrade fees and technician charges to upgrade to a higher priced package? Stupid. Also, do not try to use their chat option for anything. I have tried unsuccessfully twice to do things via their chat option, but always ending up calling customer service and it's so much better.

Went to Comcast website to add the voice service to my internet service. Help online takes forever to reply. I stated my intent and was interrogated veryyyyy slowwwwly for several minutes (like: What service I had, How much I pay, etc.) On THREE occasions was asked what TV service I had although I had already stated I had NO TV service. Then was asked what bundle I preferred, when NO information had been provided in regard to the bundles they had, which was my original question. And before I hanged-up, they tried to sell me a TV bundle, although I had stated SEVERAL times I was not interested in TV service. It was a very confusing and frustrating experience. I think "C" is not a very intelligent or competent salesperson since he didn't seem to understand the purpose of my call. Will definitely go to another company for voice service... Sorry Comcast, but you suck!

OMGAWSH! Comcast SUCKS so bad and I HATE them. They constantly waste my time, it takes 4 minutes to get thru their phone system and in this day and age I cannot even fathom how horrific their customer service is! I just spent 6 minutes on the phone, agreed to take their stupid customer satisfaction quiz... and then the line is just cut after I ALWAYS tell the rep AT THE VERY START OF THE CALL to call me back if the call is dropped, and they never do! My internet is constantly going down on a perfectly sunny day and I'm stuck paying $80 a month FOR THE WORST CUSTOMER SERVICE ON PLANET EARTH! They should all be ASHAMED of their crap product. PLEASE... let the Sabertooth Tiger come back and eat all of them in a blood bath! That would make me SO happy!

Comcast provides a good product but the service level as everyone else has said is terrible. They get so much hate from customers I bet when their cable goes out so it doesn't surprise me that they offer this type of support. That's fine though, that's not my problem with Comcast. The problem I had with Comcast is that they actually that they lower your credit score when you use them. I never had this issue with 2 previous cable providers. They put a check on your report and I was shocked that it actually lowers your score.

It is impossible for an average professional like me to stop thinking about ways to save money. I would hunt for the deals and special packages frequently. It was during a casual Internet browsing session that I came across the website that featured Comcast deals. I couldn’t say anything apart from “wow”. The packages that they offer for TV, Internet, and voice services are impressive. I did not wait long to switch my service provider. Even though all the features are excellent, I would like to specifically mention about the high speed Internet connection.

The absolute worse customer service. I refuse to ever go back to Comcast cable/internet. They will try to screw you over any way they can possible. I've been on hold for hours and been transferred to atleast 7 representatives, and they still couldn't fix the internet problem. How incompetent are their employees? They know how to jack up prices and send you bills or things you did not ask for or purchase, but they can't figure out how to set up their internet correctly, nor can they keep track of cable boxes returned even though I was given receipts I had to sit on the phone on hold for over an hour for them to figure out that we had already returned the cable box, they wanted to charge us 150$ because they couldn't find the fact that we had returned the box. They sent a tech out once when we didn't ask for one, the tech knocked, we said no we don't need anything, he left and the next bill is charged for having the tech come to the house for service! Unbelievable! Had to sit on the phone for almost an hour arguing before they took the service charge off the bill! I would stay away from anything that has to do with comcast!