ComcastReviews 625

Long story short, we cancelled service because they didn't provide services to my new house (although they did provide service to nearby homes). There was a lot of confusion over the phone so I went into a Comcast service center to cancel. I did not sign anything, and it took ten minutes to cancel. She said
"okay you are cancelled and good to go". No mention of any charges. Again, I signed nothing at that date, and got a receipt that showed NO CHARGES. Then a couple weeks later I got a charged $130 for early termination. Called to discuss. First lady just hung up on me because she didn't want to deal with it. Second guy had me on hold for more than 45 minutes while he "discussed with his service team to figure out a way to help me". Then said "I am still working on it. I will call you back personally tonight or tomorrow." Half a week later, and still haven't got a call back. Seriously, will NEVER use again. DON'T recommend. Stay as far away from this backwards scam business as you can.

When I first purchased Comcast I chose the internet and basic cable package with 2-year agreement. My first bill was for $129.99 which included all equipment and fees. After 6 months and no changes made to my service the monthly bill increased to $149.99 after a year to $172.93 and so on. Mind you this is supposed to be a fixed 2 year contract but Comcast makes up and alters the contact as they go without your approval. After 2 I got a call from Comcast offering the x1 platform and was told the bill wouldn't change at all. That lasted 1 month then all of a sudden jumped $40 to $232.35/mo. This is an insane amount of money for 1 person to have basic cable and internet. I then realized they added HBO and starz to my account without my knowledge so I went on and removed those channels decreasing my bill to around $200/mo. I called to complain but just got thrown around to different departments which was a total waste of time. They then figured out I lowered my bill and then decided to hit me with broadcast and regional sports fees (which were never stated on my bill until now) on top of increasing the equipment rental fees from $6.99 to $12.99 so my bill was back at $230/mo. I called to complain again and they told me there's nothing they could do then told me I could cancel but would cost me $330 early termination fee. This company flat out robs its customers and does not abide by any contract but will punish you if you break there rules, try to decrease your bill, or even leave. I'm surprised some of there business practices are legal. You can't even get out of it you become a slave to the cable company. Do not get involved with Comcast once your in you cannot get out without paying them a ridiculous fee to leave or get sent to collections because you angered a rep. Even if you try to cancel they won't let you. They'll say they canceled your account then continue to bill you and then send you to collections screwing up your credit. That all happens behind your back because you'll never see another bill but will owe them thousands. STAY AWAY FROM COMCAST!

Ever call with a question? Just call back and you will get a different answer. While I can't explain for certain my belief is they want to hide things from their clients. They have added services to my account which I never asked for or cared about and lied about it for months. Try and get the same person on the phone, it's impossible. You can't email them, I imagine they don't want a record of their answer. Worst customer service of any major corporation!

Lots of outages that effect all of our services. They cut through a main sprinkler line which has caused high water bills, dead plants and costly sprinkler repair. I have called 7 times in two months without a return call. The manager that I finally spoke to was arrogant and could not give a darn if we kept their services or not.

After receiving so many mailings, we decided to try Comcast for land line phone & internet. We could not get helpful service, so we drove to their store. They have reception, but she does nothing, cannot answer anything, but get my name and signal help desk. We can just pick a number like other places. After placing an order, I saw display of new cell phones. I asked her "If I buy the phone, with which carrier will it be activated?" She does not know. I called Comcast Toll free number and asked. A guy said, "We do." I then asked "Comcast now handles wireless service?" He then said, "No, Verizon." Later that afternoon, a guy left a message but he talked awful, we could not hear anything. We heard Comcast. Other than that, we could not hear why he called, nor what number he was asking us to call back. Comcast did not prep properly, so the phone line/internet could not be activated as promised, but issued service transfer prematurely. My internet got disconnected. I called Comcast toll free number asked customer service to ask about status. He said he does not know. I said if it will be more than a few days, we have to go back to previous service provider. He said that he could not find out. He does not care we go back. He simply said "up to you".
We again drove to Xfinity store and learned that it would be over 2 weeks to schedule cable installation.
I can smell nightmare brewing. Each time we need customer service, we will encounter ignorant, irresponsible, lazy customer service? Now, I am back to old internet provider. I am about to cancel COMCAST! Do not consider!

I realized last week when talking to the Comcast rep in the USA that she could see the last 4 of my social security number. I think that is an invasion of privacy since one of the reps could take the information and get into another of my accounts. The rep could not remove the info but told me to go to the local folks. The woman here had to escalate the request, but they took the info off my profile in a few hours. Otherwise I am not a fan, so I am giving 2 stars. By the way, they sent someone to my house to repair something who looked like a pretty dangerous character. Happy if they hire those folks. Don't send them to my home.

I have had Comcast for years. Like over a decade. When they went to paperless billing I was not happy because really, who looks at their bill online? I dont and that is my fault. I admit that right there. However Comcast has some pretty shady business practices. Apparently in years past they gave me
A new modem. I dont know when because the history of my billing only goes back two years. Anyway they never received the old modem (I feel confident that I sent it in but frankly dont remember). I have been charged an EXTRA $10-$11 per month for YEARS for this old modem. Now the thing only costs $100 if I were to go buy it at Best Buy so I have more than paid for it. I cant give them something I dont have and yet here they are still charging me for it. I am so glad that I have a choice now and use Nulink for my internet.

Comcast charges to dollar then changes channels and calls them premium entertainment channels. I already pay more then a hundred a month. Not anymore NETFLIX HERE I COME. They try to charge you when they can not give you service due to hurricane damage to their facilities. The consumer must go after them to change their bills. Poor ethics! You should NOT BE PROUD TO WORK THERE! When I called customer service to adjust my invoice after Irma I spoke to someone in Thailand to help me. SUCKS! NOT EVEN POSTING AMERICAN CITIZENS TO DO THE JOBS! COMCAST SUCKS!

THEY HAVE BEEN CHARGING ME FOR CABLE, INTERNET AND PHONE SERVICES THAT I HAVE NOT HAD FOR THE LAST 45 DAYS. THEY HAVE A FEEDER ISSUE ON BEL AIR ROAD THAT WEAKENS THE SIGNAL AND POWERS DOWN THE MODEM, CABLE BOXES AND PHONES EVREY 4-20 MINUTES THROUGHOUT THE DAY. THIS ISSUE WILL TAKE 14 DAYS TO RESOLVE SINE 11/1 WHEN A TECH CAME OUT AND VERIFIED THE EQUIPMENT IN MY HONE IS WORKING AS DESIGNED. OH, AND MY LATEST BILL JUST ARRIVED AND IT WENT UP $30.00 CAN YOU BELEIVE THAT?/ HOW INSULTING, SHAME ON COMCAST/XFINITY FOR THEIR SHODDY SERVICE.

Actual speed doesn't match advertised. Service down for 10 days after Hurricane Irma (power out for less than 24hr), yet was charged full amount. Who does this? If I order 10 burgers and the burger joint only has 7, do they charge me for all 10, then "credit" me only if I complain, and only for the 3 burgers? The only thing good about them is introductory pricing if you can get a good deal, then cancel/downgrade after 12 months. The online chat was quick/responsive.