ComcastReviews 625

I have literally spent 2 days trying to get Xfinity to repair my internet. They will not send a technicuan they say because of Covid yet they were at my complex on 7/18@ 9am and 7/20@8:30 am. They have had me drive to a store to replace the modem twice, Spend upwards of 8 hours on the phone to no avail. The internet just started working again, but will go down in 15 minutes, but say they can't do anything while it's working. The message you see about customer service
Is totally not true. I pay every month yet cannot do my job w/out internet. This is an example of a company that does not pay attention to it's customers.

If I could give less than one star I would. They are despicable. They have no interest in helping you or your business. My business was closing, I went to Comcast in good faith to explain the situation and what I needed and they agreed. When it came time they locked me into a 3 year contract and are trying to charge me $3000 termination fee. I might sue them. At a minimum they are not getting that fee from me. Don't ever do business with them!

After hours and hours on hold 3 times in one week I was finally able to get a new modem. Then more hours in activating it. When tech was done still no internet, no connection. Then he told me it was my computers and contact the manufacturers.So now it was my problem. I tried opening wifi and stated no connection.So no one could come out and all of this agrivation for nothing. They wanted to keep paying for internet even though I was not connected. Everything was fine on Wed, then 3 trucks were on my street and then no internet connection so now I gave up comcast. Pat

We all know they are bad but they seem to be getting worse now. Tried to get my service switched to a new location and have been lost up in their bureaucratic system for a two weeks now. Today they told me they are not doing any in-house installs during the Covid period. I don't get cell coverage at my new location and they don't think a phone line is an essential service? No internet, no phone so I'll have to use smoke signals if there is an emergency.

MY ACCOUNT number was handed over to someone else, NO QUESTIONS ASKED

My "roommate" had MY ACCOUNT number switched on and put in his name despite the fact that he has never had credit nor was he required to provide proof of address or any other identifying documentation (which every customer service agent insisted to me was required). I spent 2+ hours on each of approximately five or six phone calls to rectify the situation, was given multiple "ticket" numbers and "escalation case" numbers, transfered to multiple different departmemts, and was told on 3 seperate occasions that I would be contacted by supervisors, etc.etc. Etc. Yet every subsequent phone call or transfer was treated as if it was the first time they had ever encountered this situation and the notes were minimal on the account if not altogether absent! I was told numerous times they "will get a supervisor on it right away" yet almost FOUR WEEKS later nothing has been rectified. My well established account now has SOMEONE ELSE'S NAME on it and inexplicably shows that they've had the account in their name since the account was established. They are utterly incompetent and worst of all, THEY DON'T CARE because they know that they're going to get customers regardless because they are a monopoly. I would honestly rather not have internet than to allow these imbeciles to have my money. WHICH THEY STILL OWE ME BECAUSE THEY GAVE MY CREDIT TO THE NEW ACCOUNT HOLDER!

Xfinity is a NIGHTMARE do not use them for your own mental health.
I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t. V. I LITERALLY moved to get rid of them.
Low and behold I move and the only "good" option is Xfinity for internet. So I set up an appointment for last Tuesday, tech shows up but won't come inside. I tell him I work from home and NEED internet in the back room, he tells me they aren't coming inside because of Covid, mind you my new T. V. provider did and the internet company I had hoped to use would, but not Xfinity, but let him see what he could do. A few minutes later he says he has his supervisor on the phone and he approved the drop and the tech will be here Friday between 2-3. Of course that was a lie, he stood there maskless, looked me in the eye and lied. We called that evening and the agent was so sorry and sent out a tech the very next day. So today the tech gets here spends maybe 10 minutes and says " I can't do it, if you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." Now I've been lied to and advised to lie by Xfinity in less than 3 days. After the tech left I spent my whole lunch hour and my husband spent 3 hours and the phone with different agents, techs, and supervisors being told several different things, lie number 3 was a supervisor would call back in an hour and never did. So here I sit, trying really hard to work from a card table in a corner of my living room dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world.

From my experience, Xfinity/Comcast offered an good price at first to reel you in, then before the contract ends they will slowly increase the monthly bill. It's in small increment that doesn't raise your attention, then boom they slap a huge increase on the last month of your contract. Because of the abnormally monthly charge, I called the listed customer service number. However, I will never reach a live person to dispute the bill, the phone automation eventually sent me a text message of options to my phone to speak with an agent, the option I chose sent me to a chat agent. For the next 45 minutes, I chatted with somebody who said he cares about how I feel and offered a better deal than what I got with a few more dollars monthly. Great I bit it. Then come to find out a week later the deal that chat agent offered never made to my account. So I went to my account page and again I was directed to a chat agent. This chat agent didn't seem to understand my problem but for my inconvenience she offered to fix the charges and said my package is now have better internet speed and more channels. Come to find out her offered has less channels than what I have currently. I asked why, she ended the chat. From what I researched, it seems I am not the only one who Xfinity/Comcast is ripping off and provide subpar customer service. Xfinity/Comcast should be investigated for price gouging, monopolistic with bad customer service that does not offer resolution but continuing further deepening the financial hook.

Unfortunately i have too give them 1 star. I'm unable to give them negative rating. Comcast is the worse. I have been so proud of our community businesses when it's come to dealing with the pandemic. So many companies understand people are struggling and put of work through no fault of their own. We are stuck in quarenteen and there is nothing we can do about it. Most utility companies are holding off on payments until this is over. Not Comcast! Their only concern is money. I've never seen a greedier company and will disconnect your tv even though people are stuck at home. There is no thought or concern even for the children who's only source of entertainment is watching a bit of tv. Adults worried and stressed are now forced into even more seclusion. Not even a way to watch the news for updates. Way to go Comcast! Your sense of humanity and community partnership is amazing. I have no choice but to struggle through and stay with Comcast now because i need the internet for my children's online schooling but when this is over you will no longer have my customer loyalty. I will be changing providers and I hope many more customers do the same.

If you want to speak with a human, FORGET IT! They don't exist. Do you think it's fair to pay for services you don't receive? Well, surprise! Comcast has a "process" of charging for services even if you don't receive them! And this "process" is their standard billing procedure! I have never been so dissatisfied, disappointed or downright unhappy with any company ever in my 64 years on this earth. My prayer is for another legitimate company to replace Comcast and eliminate them forever and I pray for this everyday, all day! PS they don't deserve even one star!

Oh yeah so here we go another one jumps on the bandwagon Using COVID-19. They're making it sound like they are being sympathetic and do in the whole world a favor by offering free? Public Wi-Fi hotspots to ALL for 60 days. The Catch-22 is you have to SIGN UP and if you don't cancel (they hope you forget) after the 60 days they'll start charging you. You must read the fine print because there's a lot of other restrictions. Well excuse me but the word FREE means without obstruction, burden, or obligation. I can go to my local library and use FREE Wi-Fi and I can also sit down and use a computer for FREE and have access to the internet for FREE! I can also go to a Starbucks, Home Depot, Lowe's, and many other places, unlike you they don't require me to sign up for any subscriptions - They know the true meaning of FREE.

First I asked about a package for cable that had a channel I wanted. They recommended a package. It did not have the channel. Then the home security is a joke. I turned the equipment in 2 weeks past the 30 day window which I knew nothing about. They charged me for the equipment even though I turned it in. Trying to get help on the phone is impossible. After 45 minutes with the proper people on the line to try and resolve the issue the line was disconnected. No call back. DO NOT SIGN UP WITH COMCAST. You will regret it.

I called to cancel my service almost a month ago, but nothig happened. My full bill still showing. I called again 10 days later, and same thing. He canceled, nothing happened. My full bill still showing. I went to comcast in person to tell them and get it cancelled, they made sure it was cancelled but said my bill.won't update until the next day... Today is the next day. It says restricted access when I try to log into xfinity billing and pay. I can't pay my final bill after calling twice, and visiting the store. I truly hope that this company comes to an end soon, they don't deserve to be in business. This has caused so much stress on top of being laid off from work and having to move out. A-holes 100% DO NOT EVER GET COMCAST