ColourPopReviews 331

Long story short, they don't actually read the messages they get, and they will tell you the same thing over and over again unless you ask a direct question.
I tried to order a lip mask from one of their limited collaboration collections. It never showed up, and DHL wouldn't help me. Delivery was supposed to be on a Saturday. When I tried to tell Colour Pop that it had been 3 days since my order was supposed to be delivered and that I had checked with DHL, my neighbors, apartment office etc, they didn't even read my message and told me to do the things I had already done. After two rounds of messages and me becoming very angry with them for not listening, did they actually give me a timeline to wait to contact them again(after I had asked for one) for failed delivery. Fine. I waited the 5 business days as they told me, and they reshipped my order. With the reshipment, they didn't even enter my full address! So by the time it got to USPS in my area they had to return to sender. I messaged Colour Pop again and they didn't acknowledge my request for a refund, offered a coupon. I said that wouldn't work and I wanted a refund. They told me they couldn't reship the item again the the refund would be a "one time courtesy". I didn't even ask for a reshipment. I have never felt so ignored from a company before. They don't listen, and they definitely didn't care that I was upset with them at all. I will definitely never be ordering from them again.

Wow what a bad experience for a first time order! The box that the eyeliner was supposed to come is was empty and there was a 4 inch hair intertwined in the mascara. YUK
When I sent them an email telling them of the problem they want me to send them a picture. Are they kidding? I guess from the reviews I see here I should have checked them out first!

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under

I have tried quite a few Colourpop products at this point and I have been dissapointed with many, but I have also found some that I cannot live without. My biggest struggle with them is receiving makeup that is a shade or two lighter or darker than what I anticipated.
I love that they are cruelty free and vegan and all of their products are nice and pigmented, buildable and apply smoothly. My favorite Colourpop product is the Lux lip oil. It is super moisturizing, long lasting and has just the right amount of color for daytime wear.
Overall, I would say the pros have outweighed the cons and I will continue to purchase from this company. I would, however, recommend purchasing in store if you are able.

Purchased the SOL body oil and it smelled terrible like chemicals and not good. Customer service said no refunds. Don't expect them to have integrity of any kind.

For the Holiday's I bought myself the Rudolph the Red Nosed Reindeer Collection and I was extremely happy. I honestly don't buy collections with how much they cost, but this was my favorite movie. I love ColourPop cosmetics because of how often they created popular themed colors and packaging for any style. This brand not only makes creative/beautiful colors, has fast shipping, beautiful packaging, but they also make very high-quality products. I want to get so many of their products (Not only just their Pallets). I will definitely recommend buying this brand and I cannot wait to buy more.

I ordered a $70 item and they sent me the entirely wrong product. Looking at reviews here and from the BBB, shipping the wrong product seems to be a recurring problem for ColourPop. I contacted their customer service and asked to return the incorrect product and get a refund, because I didn't want to wait their rather long shipping time to finally get the product I actually ordered. The reply I got didn't even acknowledge my request to return the item for a refund and instead just said they'd ship me out the correct item.

Like everyone else here I have yet to get my package. Customer service keeps saying the same thing "please keep waiting" it's been a month and I'm done waiting. Terrible customer service! DHL will not respond and USPS responded by telling me the package never made it to them. They will not offer a new package or refund. When will they realize that DHL is not doing its job getting these packages to people. Now I'm on to the BBB to try and get my money or products sent!

DO NOT buy from colourpop for Christmas gifts... They will NOT refund or exchange items that are damaged. This is ridiculous, and I am honestly embarrassed that I ever recommended colourpop to so many people on social media. I have a large following, and I will be sure to warn them of this issue. Even after submitting photos of the product being all scratched, they said that since the eye shadows are still usable they won't resend me the product... I PAID for a product that is supposed to come in good condition as a Christmas gift... The item was sent damaged.

I ordered the super shock shadow and it is complete junk. It has a lot of fallout and very little pigmentation. I almost ordered the vault with all of the colors and thank God I didn't. I ordered one of their eyeshadow palettes also, but I haven't tried it yet. If I want makeup I am going to stick with the good stuff. Urban decay, hourglass. I DON'T RECOMMEND COLORPOP. IT IS JUNK AND SUPER CHEAP QUALITY. I would also like to add that I used Urban decay all nighter with the eyeshadow and it's still had major fall out so this is complete junk.

I wish I had read the reviews before ordering. You can't talk to customer service and they don't send you your stuff and they don't refund your money it's awful experience

I read from another reviewer and I have the exact same experience: "the customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot."

I am more fortunate than her in that DAIPOST resolved their issues and managed to deliver everything to me intact after 2 weeks of delay with no updates, so no money lost for me.

I am effy about ordering from them again except that there are palettes I really like that I can't get from other sources and need to get from them directly.

I also noticed they claimed that a free single supershock eyeshadow will be included when you order with your birthday code but it was not given to me.

Now, I am just glad to have received all my PAID items that this forgetten free birthday gift seem too minor to pursue. Especially not if it means another round of blood-boiling encounters with Amia J, one of their robotic customer service representative.

I tried Colourpop years ago when they were fresh on the scene and they only had a few individual eye colors. They've since expanded to skincare and limited edition products. I recently purchased some items from the Sailor Moon Collection, the Powerpuff Girls Collection, the Lizzie McGuire Collection and the Hello Kitty Collection. The packaging is super cute! I love the formulas they use for their color cosmetics - the HK lip balms, for instance, go on smooth and have a nice little pop of color. The Sailor Moon glitters are to die for and I got some beauty tools for my facial routine as well - the cooling globes and the eye roller. I have not been disappointed by Colourpop -- beautiful presentation / packaging, high quality products and consistency at the right price. I am always excited to see new collections coming from this brand. Swatched: HK Lip Balm in Hello Fruity, Sailor Moon Ultra Blotted Lip in Usagi, Sailor Moon Glitterally Obsessed in Moonlight Legend, with and without flash.