ColourPopReviews 331

My first time ordering from Colourpop was last October and I totally fell in love with how fast the shipping and quality of the products I bought were. As of yet, I haven't been disappointed by the quality of the products I've personally purchased, but as soon as Colourpop decided to come out with pressed powdered products I was totally on board and excited. Naturally, I decided to pick up all the colors that I was interested in and new releases that were recently put out for spring. The only reason I am currently disappointed with Colourpop is because when a consumer like myself visits their website and read the product information (which I highly suggest everyone should) on their new pressed eyeshadows it will state what finish it is, the color's undertone and the AMOUNT of product you'll be receiving. The website states each shadow brings 1.5g/0.05oz per eyeshadow, which is very inaccurate, varies eyeshadow to eyeshadow and is completely unfair to anyone making perhaps their first purchase. I have certain shades that only contain 1.0g/. 0.35oz of eyeshadow and at this point I feel I got jipped because if you're putting this information out on a website and when you receive the item it isn't true, how else should a person feel? Maybe it's not a big deal to some because they'll admit that it's an affordable brand, but IF a pressed eyeshadow brings less than 1.5g/0. 0. 05oz, then PLEASE print that on the website for each eyeshadow that doesn't because I understand you're trying to make sales, but things like this for me as a consumer personally tick me off. I purchased from other brands online who I will not mention that are ALSO very affordable brands and they don't LIE about how much product you'll be receiving, so get your act together Colourpop and be MORE honest with your customers, Thanks!

I've been using colourpop lipsticks for about a year now and i am obsessed! Once ordered i normally get my stuff in about 2 weeks (up at a week or processing and then a week for shipping pretty normal) The products are great! The Mattes can be a little drying on the lips but they last a long time and i love them! Colors can be a little different from person to person based on your lip color so only thing to be careful of =] Oh and btw they are super affordable too!

Overall Love their products and never really had a problem with them

I love colourpop and all their products! Sometimes it takes a while to get ur order but they are upfront about that and always say it takes about two weeks! This is only because of their high demand! They have a beautiful range of colors and products! Awesome wear and pigmentation! As for their customer service I know they recently sent out an email that they were hiring more staff in order to keep up with the demand for their products! All my expirinces have been great! On one order of mine I received 2 of the same quad "where the night is" instead of "where the light is"! I emailed them and shortly after they issued me a refund, sent me the correct quad and told me to keep the extra one! Also one time my package took about 3weeks to get to me so when I finally received it there was an apology note and some free items included! So in my experience they have awsome customer service! They are just very busy so be patient! Trust me whatever comes in that little (or big) colourpop box is totally worth the wait!

I understand that some people here have issues with the customer service however I have not have an issue. The products are great and affordable. I have gotten a few products that were broken or missing. I emailed customer service each time and with my order number plus pictures of the order I received/broken products. Each time I would get a replacement item for free.

I have been a Colourpop customer since January 2016 and have placed around 20 orders that were delivered to Hawaii, North Carolina, Maryland, and Texas (I'm in the military and moved around a bit last year). I've never had an issue with them. I always get what I paid for and have never had to contact customer service for a replacement or refund. They're a great makeup company that makes fantastic products, are cruelty free, and all made in America, all things that are very important to me. :) I recommend Colourpop to all my friends and even strangers when they compliment my lipstick.

I can go on and on about this company, but I'll give you my short list of why this company has got my business.
1. Amazing customer service - I received a broken super shock shadow and they sent a replacement same day for free! Their CS team is on top and always reply very quickly.
2. Their products are so unique and original.
3. They listen to their customers. We want nudes, they make nudes. We want yellow eye shadow, they bust out yellow eye shadow.
4. Love that they always have a sale, promo, and free shipping over $35.
I've been buying Colourpop since July 2016 and I'm hooked! If you know how to use their products, you'll be a fan for life.