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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I made a blanket for my very special Aunt's birthday. I was worried how the quality of the pictures would turn out but was pleasantly surprised! The blanket is soft and beautiful and the pictures are so clear. I couldn't be more happy with it! I got to watch her open it yesterday and she cried. Definitely a perfect gift!
I was sceptical about ordering from this site but risked it anyway. I ordered on the 8th of August in the UK, and my photobook arrived on the 17th. It was estimated to come on the 7th of September so the shipping was amazing! It was such good quality and was the perfect present, my boyfriend loved it and it was very cheap!
Will definitely recommend and order again.
Hi Megan, this is Leah with Collage.com. Thank you for sharing your experience and we are very happy to hear that you received your book in a timely fashion and that you and your boyfriend love it! Please let us know if there is anything we can help you with in the future and have a wonderful day!
Leah
My mom cried when I gave her the blanket I created using collage.com. She said if I had given her 10 Million dollars she wouldn't have been happier. The pictures were all a symbol of the legacy my parents created together. Beautiful present. Not as thick as I thought it would have been but very snuggily.
Hi Mary, this is Leah with Collage.com. Thank you for sharing how much your mom loves her blanket! What a beautiful reaction to your gift! We are happy to hear how much it is cherished and look forward to working with you again in the future! Have a wonderful day!
Leah
I recently created and purchased a Plush Fleece 60x80 Blanket. It was super fun and easy to make online. Most of my pictures for the blanket were taken on Snapchat on my iPhone, so I was unsure of how they would look on the blanket. I was also nervous because I heard the normal fleece blankets are quite thin (that's why I ordered the thicker plush blanket). When I received my blanket a week later, I was EXTREMELY IMPRESSED. I normally don't write reviews, but the blanket was perfect and I'm just so impressed! The pictures turned out very clear and the blanket is fluffy and a great size! It is the cutest blanket ever and will be such a great gift. I will definitely be purchasing more products from this company in the future!
Hi Kristin, this is Leah with Collage.com. Thank you so much for taking the time to write such a wonderful review! We are so glad to hear how much you love your blanket! If there is anything at all we can do for you in the future, please don't hesitate to ask. We're always happy to help! Have a wonderful day, and thank you again!
Where do I start when singing this site's praises? No doubt with the ability to chat with staff if I was ever "stuck". But NO WORRIES! I didn't get stuck much. This site is well planned and incredibly user friendly. My roommate is over the moon with her birthday blanket of her pets photos and I love love love my monogrammed plum pillow, both at super reasonable prices. You can select your own text font/color, your own background... heck you can even DESIGN your own background! (See! I told you... WELL thought out!) Then you can upload your own photos and get lost in the fun of creativity. I'll be back again and again... oh yeah. And don't forget to check out the Facebook page and blog for special deals and fun ideas.
Hi Barbara, This is Leah with Collage.com. Thank you for such kind words about your experience with us! We are so happy to hear how much you and your roommate love our site and products! If there is anything at all we can do for you in the future, please don't hesitate to ask. We're always happy to help! Have a wonderful day, and thank you again!
I had a slight issue with a product that I ordered and the customer service representative that I dealt with (Nichole) went above and beyond my expectations to get this resolved.
Hi Ken, this is Shell with Collage.com. Thank you so much for taking the time to write this! I will share your review with Nichole and our whole team. If there is ever anything we can help you with just let us know and we'll be happy to assist you. Thank you again, and have a wonderful day!
I started out ordering a photo blanket and loved it. This led to many other products both for me and to give away as gifts. I could not have been happier with all of my products, and my friends loved their gifts. In one case, before I ordered a beach towel, I decided to ask for comments on my design (was not sure if the figures in the pictures were large enough). Scott was my liaison in Customer Support and we exchanged e-mails and pictures until I was fully satisfied. Needless to say, the towel turned out beautifully!
Hi Michael, this is Shell with Collage.com. Thank you so much for these kind words! I will pass your review along to the team with special mention of Scott. I'm so very glad you love your products! If there is anything at all we can do for you in the future, please don't hesitate to ask. We're always happy to help! Have a wonderful day, and thank you again!
I have so many precious photograph memories of my little grand daughters. When I saw the photo blankets I decided to order each one of them a personalized blanket of my favorite moments. What a delightful experience I had designing each blanket. It reminded me of the memories my grandmother shared with me as she quilted bits of fabric from worn out dresses. I love the blankets. They are so soft, the photos are so clear, and the service was so fast. I will be ordering more for my other grand children soon. Thank you so much!
Hi Sunny, this is Shell with Collage.com. Thank you so much for taking the time to write this for us! I'm so very happy you had such a wonderful experience and that you love your blankets! If there is anything we can do for you in the future, please just let us know and we will be happy to help! Have a wonderful day, and thank you again!
I placed my order with collage.com for a surprise 20x30 piece for my husband. The picture wasn't the best quality for this type of project but I had no idea until I received it. He was disappointed but was still happy that I had it done. I got several emails from collage.com telling me that they were committed to 100% customer satisfaction. I deleted several of these (thinking it nothing could be done) and ultimately decided "OK, you know what, I'll just let them know and maybe I'll get a response". Well, not only did I get a response, I was assigned Nichole who worked very closely with me (and my photographer) to get the picture right. When he couldn't find the original, higher resolution shot, they offered to make me an entire new picture, using a new shot, just so I would have something that I would be satisfied with. Nichole was then leaving on vacation and Shell was assigned to my case. Same incredible customer service and dedication to making sure I was happy. The newer shot came out incredible and didn't cost me another cent. In the meantime, my photographer found the original and sent that in. They honored my original Living Social voucher and made that one for me at that same price.
I apologize for the lengthy review but I just cannot say enough good things about collage.com and their commitment to what they do. They are responsive, friendly and absolutely dedicated to the customers they serve. I would not hesitate, not for a second, to recommend them to anyone looking for this type of product (or any others they make). I guarantee I will be back.
Thanks Susan, Nichole and Shell. You guys ROCK!
Hi Robyn, this is Shell with Collage.com. Thank you so much for taking the time to write these kind words for us! I will pass this on to Nichole and the team as well. You were such an absolute joy to work with! I'm so glad you love your canvases! I have a bit of a canvas obsession myself, so I was so excited for you. Please let me know if there is anything at all I can do for you in the future, and we will of course be more than happy to help! Have a wonderful day.
I wasn't sure about this website since I had never heard about it prior to seeing an ad on Facebook, but I needed a photo collage in a hurry and they offered a good price. I took a deep breath, crossed my fingers, and ordered one of their largest fleece blankets. The quality of the item was very good. I would recommend that you use high resolution photos if possible, but even those low res-taken by phone camera photos came out okay. One of the surprises to me was how fast my blanket arrived--it was here more than a week before the first anticipated date. I had no problems or questions (their website is quite thorough and explanatory) so I have no idea how they react to complaints. For me the entire ordering and eventually gifting experience was great.
Good evening, this is Shell with Collage.com. Thank you so much for taking the time to write this! I see that you had a wonderful experience with ordering one of our fleece blankets. Those are definitely one of my absolute favorites! If there is anything we can do for you in the future just let us know. I'm so glad you like your blanket. Thank you again and have a great evening!
I want to personally commend your customer service representative, Jay.
I was having trouble accessing my prepaid order and Jay was the first of many attempts to get instruction fro, your company.
He got my order straightened out, sent me the correct form that was missing and I am able to order my purchase now.
Thanks Jay... nice to know there was someone there doing their job. Much appreciated for all the help.
Hi Deborah, this is Shell with Collage.com. I'm so very glad Jay was able to help you! I will pass your comments along to the team. Thank you for taking the time to write this. If there is anything we can do for you in the future, just let us know. Have a wonderful day!
Collage.com is fabulous! I had to get something done immediately so I had several questions to ask so I used the chat and they responded within seconds. They knew exactly what to do and they really focus on customer satisfaction. They took all my stress away in getting this completed. I've used them before and will keep on using them.
Hi Linda, this is Shell with Collage.com. Thank you so much for taking the time to write this! It was so great to work with you, and we're happy to help if there is anything we can do for you in the future. Have a wonderful weekend!
I am so pleased with the blanket that was done by Collage. The blanket is for my granddaughter who lost her dad (my son) on April 18,2015. This will be her first Fathers Day without him. I wanted her to have something special on Father's day and Collage delivered an excellent product. The quality of the material and pictures was outstanding. Thank you for hopefully making a 17 year of smile of Father's Day
Hi Linda, this is Shell with Collage.com. Thank you so much for sharing this with us. I'm very sorry to hear about the passing of your son. I'm sure your granddaughter is going to be so touched with this gift. If there is anything at all that we can help you with in the future, just let us know and we'll be more than happy to assist you. Thank you again. Have a wonderful day!
I was searching the web trying to create a collage for my sisters birthday and I am so glad I found collage.com. It was the only website I could find that didn't restrict my design choice into a pre-made template. Additionally I was able to individually edit each photo to insert a caption which made the collage even more personable. My experience has been nothing but positive and I will definitely be using this website again.
Hi Caoimhe, this is Shell with Collage.com. I'm so glad you had such a great experience with us! Thank you so much for taking the time to write this. If there is anything at all we can help you with in the future, just let us know and we'll be happy to help! Have a wonderful day.
Came across this company while Googling "creative photo ideas." Loved the idea of canvas collages. I made four and was impressed with what I could create. Furthermore, when I needed a little help, their customer service was fabulous. I needed to call in a few times to get assistance and ideas. Everyone I spoke with was friendly, helpful and willing to walk me through my questions. Can't wait for my collages to arrive in the mail. Great first impression and I look forward to buying more from them.
Hi Diane, this is Shell with Collage.com. We spoke on the phone a few times yesterday. It was an absolute joy working with you to make the canvases of your beautiful family! If there is anything we can help you with in the future, please let us know and we will be happy to help you through it! Thank you for taking the time to write this. I hope you have a wonderful weekend!
I so appreciate collage.com's willingness to extend the expiration dates for various gift certificates and promotion purchases. Thanks for knowing that life happens and that time is limited. I will get my collages done this year! :)
Hi Tammie, this is Shell with Collage.com. It's our pleasure! If you ever need any help making your projects, just let us know and we'll be happy to help. Have a wonderful day!
I just finished five more projects on this site. I LOVE how fast they "chat" with you, ALWAYS helpful and full of useful information. This is my "got-to" place for perfect personalized gifts for family!
Hi Shandra, this is Shell with Collage.com. I'm SO glad that you've had such a lovely experience with our site and our chat team! Thank you so much for writing this! Customers like you make our job an absolute pleasure. I will pass your kind words on to our team. Have a wonderful day, and thank you again!
I have ordered several gifts and picture books from Collage.com. I have been extremely satisfied with all of my orders. Today I received an order for a canvas and wood picture and somewhere I ordered it incorrectly. I'm not sure what happened but I was upset since this was my Mothers Birthday present. I spoke with Leah, who told me where I became confused. Leah was so helpful and so sweet! Collage is a great company and Leah is an outstanding employee!
Thank you!
Audrey
Hi Audrey, this is Shell with Collage.com. It brings me such joy to read reviews like this! Thank you so much for taking the time to tell us about your experience. I will make sure to pass these words along to our team and let everyone know what a fabulous job Leah has done! Thank you again, and have a wonderful day!
I had so much fun picking out the pictures for my collage, and when ever I had a question the girls who I spoke with and chatted with were so pleasant, and helpful. The fleece turned out beautiful! I would use this service again. I will be showing my friends the fleece. The whole experience was great!
Hi Debbie, this is Shell with Collage.com. I'm so glad you had such a nice experience! Thank you so much for writing this! If there is anything we can help you with in the future, don't hesitate to ask. I hope you have a wonderful day!
I recently used Collage.com for a school auction project. This website is awesome, easy to use, great prices and products. If you have a problem creating your project, collage.com will help you while creating your project. I will always use this website for all future projects.
John and Jay were helpful, patient and very professional!
I can't thank them enough for all of their help.
You guys are awesome!
Hi Kat, this is Shell. I'm so glad to hear about your great experience with us! I will definitely let everyone on the team know about your experience with Jay and John. Thank you so much for taking the time to write this! If there's anything we can do for you in the future just let us know and we'll be happy to help! Have a wonderful day.
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or [email protected]. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at [email protected] for further assistance and our team is happy to help! Have a wonderful day!
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Hi Samantha, this is Leah with Collage.com. Thank you for sharing such a wonderful story with us! I'm so happy to hear how much your Aunt loved her blanket and I will be sure to pass on your kind words to the rest of our team. Please let us know if there is anything we can help you with in the future! Have a wonderful day!
Leah