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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I saw this company when they posted an ad on Facebook. I decided to look into it for Christmas Gifts for my grown children and their spouses. I originally started with one and was so impressed with how easy they were to create, as well as how fantastic they turned out, that I decided to go ahead and order 5 more for the rest of my children. What fun creating these! I ordered them 2 weeks ago and received them today. Very quick shipping and communication. Upon opening the box, my husband and I were amazed by the quality, softness, and beautiful images on the blankets. We are so pleased. Customer service was very helpful with any questions I had, their "Online Chat" is absolutely amazing. Customer service was super. I ordered the Plush Fleece and was a little concerned how well the images would come out. They are PERFECT! The blanket is very soft and cuddly, just a SUPER product. Anyone who is considering a project such as this I cannot encourage you enough to use this company. You will not be disappointed!
This company is PHENOMENAL! I spoke with a costumer service rep named Jay & told him that my packages were stolen. This company resent the items stolen to me again for NO charge! Collage.com was so helpful and incredible fast! I recommend this company to EVERYONE! I am so Thankful for the kindness and costumer service. THIS is how a company should work! I will always return to this company and will recommend it to others! Thank You Collage.com for being such a great business!
Very easy to order online. So happy when I received my package and I opened it and saw how nice it was. Thank you again.
Hi Lisa, this is Shell with Collage.com. Thank you very much for sharing this! I'm so glad you are enjoying it. Have a wonderful day!
Making the blanket was the easiest thing to do. When I was ready to send it in, I was so excited I couldn't wait to get it back. When I did there were a few things that were "off" on the blanket. The top and bottom were 3 inches from where the pictures started and the sides were 5 inches away from the pictures. I thought this looked funny because my pattern it only showed about an inch. I emailed and talked with Kristen and she said that the sides and top and bottom vary from the pattern. Ok. Next I have a picture that had a caption that you could hardly see to read it and again Kristen said to go ahead and make the wording bigger and then they would take care of the blanket. I feel this company is definitely consumer friendly and wants all customers to be extremely satisfied with there order. I have another blanket I will be sending in for Christmas and will definitely be ordering more in the near future without being concerned about being taken advantage of. I was very impressed with Kristen and can't wait to see the final project after a few touch ups on my end with Kristen's suggestions!
Hi Tracey, this is Shell with Collage.com. I'm so sorry about the issues with the blanket at first. Thank you very much for contacting us and giving us the chance to make it right for you. I'm very happy Kristen was able to get the blanket just right. She is just wonderful! I will share your comments with the rest of the team with special mention of Kristen. If there is anything at all we can do for you in the future, just let us know and we will be happy to help! Have a wonderful day, and thank you again.
I did 3 separate for my grown daughters. So many smiles and laughs and maybe a few tears going thru all the pictures!
It was SO fun. It was SO easy. And, I always had someone to ask questions. And believe me, I did ask.
Loved it
Hi Dianne, this is Shell with Collage.com. I am so very happy that you had a great time making your blankets. It brings me such joy to read things like this. Thank you for sharing your experience. I hope you have a wonderful day!
I normally order canvas prints from another site but decided to buy a living social voucher and try collage.com. The 3 prints I ordered arrived very quickly and the pictures look great but I was disappointed that the pictures were not "wrapped" and the canvas edges were white. When I received a follow up email from collage.com asking if I was happy with the prints, I mentioned the white edges. Kristen immediately got back to me and explained that I failed to check the box for the wrapped edges. However, she worked with me to ensure the pictures would look right wrapped (and even let me substitute for one that didn't) and reprinted/shipped them at no charge! Collage.com is definitely serious about their "Just Right Guarantee" and Kristen's customer service was truly extraordinary! I'm already selecting my next collage.com picture!
Hi Maribeth, this is Shell with Collage.com. Thank you for sharing your experience. I am so glad Kristen was able to get the canvases all fixed up for you! It's our goal to make sure you are completely happy with your canvases. If there is anything at all we can do for you in the future, please don't hesitate to ask. We will always be happy to help! I will be sure to share your experience with the team with special mention if Kristen. Have a wonderful day, and thank you again.
Collage.com was the easiest picture book I have ever created. The customer service was fantastic with quick response and finding an answer to my request. Definitely plan on using them in the near future.
Hi Destiny, this is Shell with Collage.com. Your kind words made my day! Thank you so much for sharing your experience. If there is anything at all we can do for you in the future please let us know. Have a wonderful day!
I had a lot of difficulty with the site, but the support was fantastic... thank goodness for being able to "chat" and get help; the support people were SO patient, so nice - I know they were about to tear out their hair!
I've gotten three blankets, I can't believe the quality of the photos... I couldn't be more pleased.
Hi Diane, this is Shell with Collage.com. I'm sorry for the trouble you had with the website. I'm so very glad that you had such a wonderful experience with our customer satisfaction team! I will be sure to pass that along to them. Have a wonderful day!
Thank you collage.com for your incredible customer service! I was so blessed to get Leah on the phone when I was having computer issues. She was so helpful and patient walking me through the steps to correct my problem. I emailed her several times and she was very quick to respond. The collage blankets I am making for the seniors on my daughter's soccer team will be treasured for a lifetime thanks to Leah's help in completing my order. I will definitely share my positive experience with all my friends.
Hi Sherry, this is Shell with Collage.com. Thank you for sharing this experience! I am so happy that you had such a great experience speaking with Leah on the phone. I will be sure to share this with our whole team with special mention of Leah. If there is anything at all we can do for you in the future, please let us know. Have a wonderful day, and thank you again.
I placed an order for a plush blanket on collage.Com filled with pictures of my siblings including a brother that passed and grandparents that passed as well as a gift for my mother. Super fast processing and delivery. I just received it today and it's absolutely beautiful! 60×80 and filled with such detail. I absolutely recommend using this site. It's well worth the memories.
Hi Adelis, this is Shell with Collage.com. Thank you very much for sharing your experience. I am so sorry for your loss. I hope this blanket brings you some joy.:)
If there is anything at all we can do for you in the future, please don't hesitate to ask.
Have a wonderful evening, and thank you again!
Ordered a fleece blanket with photos of our daughter, son-in-law, him, me, and grandsons for my husband for his birthday and told him he is wrapped in the love of his family when he rests. He loved it. The quality is excellent and the service was awesome! Making a few more projects to share as holiday gifts!
Thank you Collage.com for making it easy to share special, personal gifts with loved ones!
Hi Della, this is Shell with Collage.com. I love reading things like this! Thank you so much for sharing your experience. If we can help you with anything in the future, don't hesitate to ask. We're here for you. :) Have a wonderful day!
I've ordered a few canvas and metallic prints, and they are excellent quality. The shipping is surprisingly fast for a customized item. I found collage.com when I bought a living social deal for the site. I would gladly pay full price and will continue to shop with them in the future! One of my prints was a little off skew and really bothered me once I hung it on the wall. I filled out a super quick survey, mentioned the error, and got an almost immediate response saying they're sending me a new one that is centered. For free. Now that is great customer service! A+
Hi Katherine, this is Shell with Collage.com. Thank you so much for sharing your experience! I'm so glad that you like everything. If there is anything at all we can do for you in the future, please let us know. Have a wonderful day, and thank you again.
I have ordered many personalized photo books from Collage and absolutely love them! Great quality and great service, a winning combination.
Hi Carol, this is Shell with Collage.com. Thank you so much for the nice words! I will share this with our team. Have a wonderful day, and thank you again!
The 7 foot table runner is a real keeper for me. The fabric is nice and is washable (tag on back). I was able to upload my photos and then I could shuffle them if I didn't like the setup so that was nice. The runner came in no time at all in the mail. What a treat to see it on my table.
Hi Grammy, this is Shell with Collage.com. I'm so glad you love your table runner! Thank you for sharing this! I hope you have a wonderful day. :)
James justhelped us solve two glitches in the calendar preparation and made this experience enjoyable
Hi Elias, this is Shell with Collage.com. Thank you so much for sharing your experience! I will definitely let the whole team know how wonderful James was. Take care and have a wonderful day!
This is my first experience with Collage.com and I was unsure what to expect. Customer service was prompt in responding to my concerns. I needed the wrapping paper by a certain day (for my nieces wedding). They were honest and could not guarantee a date, but they did say they would do their part to help. Well, I received the package on time and the quality of the work is amazing. The pictures are clear & it's so pretty. Will use again.
Hi, Rita. This is Shell with Collage.com. Thank you so much for taking the time to share your experience! I'm so glad your gift wrap arrived in time for the wedding! If there is anything at all we can do for you in the future, just let us know and we will be happy to help. Have a wonderful day, and thank you again!
I bought some Groupons for multiple photo websites to make different types of collages and canvas prints for family members for the holidays. This was by FAR the most consumer-friendly focused website. They allow editing within the site (so I can crop photos differently based on the collage I want to make instead of committing to a crop before uploading into the site). The customer support was so helpful at odd hours of the night with every problem I had while working on several projects. I can say that I won't be using any other site after the great service and flexibility this business has shown me. I'm not just a source of money for them. I'm a friend. I'm family. I'm a person with a life that they not only understand and respect, but also accommodate. I also like that my photos are of highest quality on the canvas even when other sites said the quality would be too poor that they wouldn't accept my photo. Some people could ask Van Gogh what paintbrush he used or canvas he bought, but they wouldn't be able to create the same quality. The same can be said for websites transforming photos into canvas art and Collage.com will help you become the Van Gogh of your own life.
Hi Angela, this is Leah with Collage.com. Thank you so very much for the extremely kind words! We love helping our customers create project they, their friends and family will love. I will be sharing your review with the entire Collage.com family and I know they will all appreciate it! Please let us know if there is anything we can help you with in the future!
Best,
Leah
I bought canvas print on Groupon. I thought I got a good deal. After uploaded my picture and waited for several days, I got a piece of work. Oh, NO! The color, the material and the overall looking is just a piece of junk! I’m not bothering to return or something. Just throw it away and am not going back to Collage.com again.
Hi Li, this is Leah with Collage.com. I am so very sorry to hear how unhappy you are with your canvas! I would love the opportunity to get you a product you will love. Please email me a photo of what you received so I can get to the bottom of this quality issue for you. My email would be [email protected] Attn: Leah and I will help you right away! I look forward to hearing from you.
Best,
Leah
I was "challenged" with the editing and 2 other customer reps did not want to assist. They asked a few questions and then dropped off. SUTANYA held my hand and walked me through the entire process. I want to THANK her/him for going above and beyond and sticking with the customer to the very end. She/He did not get impatient (didn't show it anyway) and as a Call Center Manager myself, I want to applaud SUTANYA.
Collage.com - SUTANYA is a KEEPER!
Hi Janice this is Leah with Collage.com. I'm sorry to hear you had trouble to begin with in regards to our site and getting the help you need. But I am very happy to hear that Sutanya was able to help you! Thank you for your kind words and I will be sharing those with the team and especially Sutanya! Have a wonderful Day!
Leah
This company is complete crap and needs a total remodeling of communication and quality of product. My wrapping paper never got even made let alone sent to me and the puzzle I spent so long working on was just thrown into a $#*!ty box with no aesthetically pleasing elements to it. I will NEVER shop from you again and will FIERCELY tell everyone I can to avoid buying from you. Thanks for royally $#*!ing up my 1st anniversary gift to my husband.
Hi Sarah, this is Leah with Collage.com. I am so very sorry to hear about the problems you experienced with our products and service. I would love the chance to make this right for you! Please email me at [email protected] ATTN Leah so I can work with you to get you a gift your husband and you will love. I look forward to talking to you soon.
Leah
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or [email protected]. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at [email protected] for further assistance and our team is happy to help! Have a wonderful day!
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Hi Kristi, this is Shell with Collage.com. Reading this brings me so much joy! Thank you so much for taking the time to write this. I am so very glad that you had such a great experience with our team. I will share this with our team with special mention of Jay. Thank you again. Have a wonderful day!