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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I ran across Collage.com a couple of months back and have fallen in love with their products. I have created 8 different photo books and tonight created Calendars for next year.
When i first began working on my first project, many things were intuitive but when I had questions, I just clicked the Support Chat and had all my questions answered promptly.
The quality is excellent, the service very fast, usually within a week and the customer service superb.
I huighly recoment Collage.com
Kyle was very helpful in our chat! He helped me find my voucher numbers and E-mailed them to me because I didn't know how to save them, and have trouble writing.
Hi Jenette, this is Shell with Collage.com. Thank you for letting us know how great Kyle was! I will let the team know about your experience with special mention of Kyle. Have a wonderful day!
I had a bit of a crisis and am so very lucky to have had Scott as the Collage.com representative. He calmly took care of my problem and the solution exceeded my expectations. This is my 3rd order with this company and I have never been disappointed. But this time, Scott went above and beyond and I am his greatest fan. Thank you!
Hi Terry, this is Shell with Collage.com. Thanks so much for your kind words! I will pass your comments along with special mention of Scott. He is wonderful! I'm so glad he was able to help you out. If there is anything in the future we can do for you please let us know. Have a great evening.
One of the blankets didn't look as good as I thought it should. I emailed the company and immediately got a response. They offered to do it over free of charge and no shipping. They have gone above & beyond to make things right and make me happy... what better customer service can you ask for?
Hi there Ann, this is Shell with Collage.com. I'm so sorry that blanket didn't turn out as you'd hoped. I'm very glad we were able to help you out and get a new one to you. Thank you so much for giving us the chance to fix it for you. Have a great evening!
Wonderful service I have used collage for 2nd year and love the product but the service response is exceptional! Thank you for making my online experience wonderful and easy!
Hi Terri, this is Shell with Collage.com. Thank you so much for allowing us to make personalized products for you! We appreciate your kind words. Have a great evening!
I called for help to make a photo blanket and spoke to Leah, She was excellent and patent with me I was having trouble making my blanket, All customer service reps should be as friendly and helpful. Thank You Leah
Joanne Reading
Hi Joanne, this is Shell with Collage.com. Thank you very much for your kind words towards Leah! I will definitely pass that along to our team. Have a wonderful evening!
I received my order (2 mugs) and one is absolutely perfect but the other one has a chip on it. I let know Collage.com and Derek Jacques immediately told me that another mug will be ship to me no charge. Wow that's a great customer service. I will definetely deal again with them.
Hi Isabelle, this is Shell with Collage.com. Thank you so much for giving us the chance to get that mug replaced for you! We appreciate your confidence in us to make this right. I will pass this comment along to our whole team with special mention of Derek. Thank you and have a wonderful evening!
He helped me to set up my account and recover a project that I lost! And he was patient and quick.
Hi Nicole, this is Shell with Collage.com. I'm so very happy that Derek was able to help you out! Thank you for taking the time to write this. Have a wonderful evening.
Annie did a wonderful job helping me with my order. She was on top of my needs and made it effortless for me. Awesome job!
Hi Chelsea, this is Shell with Collage.com. I'm so glad Annie was able to help you through your order! I hope you absolutely love your blankets. Have a wonderful day, and thank you again!
I was trying to create coasters for a gift and was just completely lost as how to edit picture etc. I was lucky enough to get Jay on an online chat and he was just incredibly helpful! I am definitely going to do more projects with this company.
Hi Lyn, this is Shell with Collage.com. Thank you so much for your kind words! I will absolutely pass your comments along to our team with special mention of Jay. Have a wonderful day, and thank you again.
Collage.com is my favorite place for photo books and blankets I've used them for a long time and I'm so pleased that when I had an issue with one of my projects they immediately helped!
Thank you!
Hi Kim, this is Shell with Collage.com. I'm so very glad you love our products! If there is ever anything we can do for you please don't hesitate to ask. Have a great day!
I am looking forward to receiving the blanket that I ordered. But mostly... I am so impressed by the customer service that I received while ordering. I had some computer problems and could not get it to check out properly with my voucher. The customer service agent helped me with that and helped me to pick out a border that looked beautiful! I will use this business again for sure.
Hi there Teresa, this is Shell with Collage.com. Thank you so very much for taking the time to write this! We can only be the best customer service ever if we have the best CUSTOMERS ever, and that means you! Thank you again, and have a wonderful evening! -Shell
I not only had issues getting my order completed, the customer service rep noticed my blanket had some 'blank spots" it shouldn't have... she took the time to fix my problem with completing my order and fixed my blanket to be perfect. Valerie! You are awesome!
Hi Tamera, this is Shell with Collage.com. I'm so very glad Valerie was able to fix that up for you! Thank you for taking the time to write this. Have a wonderful day!
I was having trouble making customized playing cards because my design wasn't showing up properly in my cart, and I chatted customer service. Noelle was incredibly helpful, and she gave me another free copy of my playing cards! I'm very pleased with this business!
Hi Betty, this is Shell with Collage.com. I'm so very glad Noelle was able to help you out with that! Thank you very much for giving us the chance to fix that issue for you. If there is anything we can do for you in the future just let us know. Have a wonderful evening, and thank you again.
Derek Jacques, in your customer support department, helped me with my concern in a very prompt, considerate, and professional manner.
Employees like Derek are a positive asset to your company's reputation.
I will continue to recommend collage.com's beautiful products.
Thank you very much.
Hi Suzanne, this is Shell with Collage.com. Thank you so very much for your kind words about Derek! I will pass along this compliment to our whole team. I'm so happy you like our products. I hope you have a wonderful evening. Thank you again!
I spoke with a fellow named Derek, who greatly relieved my worries about my vouchers expiration date! I'm having blankets made for two of my pre-school students whose mother is battling stage 4 metastatic breast cancer, for which there is no cure. Due to her illness it's taken longer to get pictures around and Derek gave me a 6 month extension which is more than enough time to do these exactly the way she wants them! It's very important to her and I thank you!
Hi Laurie, this is Shell. I am so terribly sorry to hear about that situation. It sounds like you are doing such a wonderful thing for her. Thank you for taking the time to write this and sharing your story. I am so very glad Derek took care of you. If there is ever anything we can do to help please let us know. Have a wonderful day and thank you again.
I purchased a groupon for you picture blanket and was not totally happy with the ordering process and the disappointed with the end result of the cost. When I was contacted by Derek Jacques about my experience at Collage.com I let him know my feelings through a email and he contacted me right away and answered all my questions and concerns and provided me with excellent customer service. By this interaction with Derek it has changed my opinion about College.com and I will be revisiting the sight and recommending it to my family and friends. Thank you for have awesome customer service and employees.
Hi Blair, this is Shell with Collage.com. I'm very sorry with the issues you experienced with the ordering process. I'm so glad that Derek was able to help you out. If there is anything at all we can do for you in the future please don't hesitate to let us know. Have a wonderful evening!
I could never have made the pillow I wanted without Derek's help. I was making a pillow with words on it & was finished but I wanted the letters white instead of black. Every time I hit white the words would disappear & I was afraid to continue. Derek assured me that was suppose to happen with white & to continue. Sure enough there were my white letters on my blue pillow. Thanks again Derek.
Hi Sheila, this is Shell with Collage.com. I am so very happy that Derek was able to get that resolved for you. I will let everyone know about your experience with mention of Derek. I hope you absolutely love your pillow! Have a wonderful day.
Bought several items with a groupon and am thrilled with the value. Had a very slight issue and reached out to see if "glue" would resolve the issue, and Annie (customer service rep) immediately offered to ship out a new one. Was surprised and I told her the issue was so small it didn't warrant a replacement shipment. She said they wanted each customer to be 100% happy with their shipment... This commitment will just result in more business... very happy customer!
Hi Donna, this is Shell with Collage.com. I am so very sorry for the issue with the order! I'm very happy we were able to get a new one out to you. I will surely let everyone know about your experience with special mention of Annie.
Thank you for taking the time to write this. We hope to work with you soon!
Have a wonderful day.
You always dread when you have to call for help but Leah went out of her way to help me and gave me some great ideas for Christmas gifts. This is my second order from collage.com and I will keep coming back! Thank you again Leah for your help!
Hi Jill, this is Shell with Collage.com. Thank you so much for your kind words. I will certainly let our team know of your experience with special mention of Leah! Have a wonderful evening, and thank you again.
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Hi Nola, this is Shell with Collage.com. Thank you for sharing your experience! We certainly strive to make our site as intuitive as possible, and suggestions from our customers are the best way we can improve. Your loyalty means the world to us! Thank you again, and have a wonderful day!