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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I ordered two fleece blankets size 50 x 60. The site was easy to navigate, the photos easy to upload and the text was a breeze to add. On one blanket I had the text put on the back- and the other I had put below the picture collage. One blanket has pictures of ancestors, starting with my baby picture-to my parents, grandparents, great-grandparents and other relatives. I play to hand it down to my granddaughter so she can learn and admire them first hand. When I opened the blanket to view it, my husband and I both got goose bumps. The color, quality and feel was amazing! I can't thank you enough. I research my genealogy and find this will be a great addition to my records. The other blanket I made as a gift for my granddaughter. It's her visits to Disney World showing her and all the princess' and fun things we did. Again, amazing! I can't wait to give it to her! Do yourself a favor and try this company! You won't be disappointed! Thank you again!
Customer Service is the best that I have experienced in a very long time!
Hi Vickie, this is Shell with Collage.com. I'm so glad we were able to help you! Thank you for the compliment. Have a wonderful evening!
Wow, I loved my order all except that I did not wrap the canvas picture all the way around. I did the chat online with Customer Care and they were fantastic, I wont go anywhere else for my canvases now!
Hi Kristy, this is Shell with Collage.com. Thank you so much for taking the time to write this, and for contacting us so that we could get this resolved for you! We certainly appreciate it. We can't wait to work with you again! Have a wonderful evening.
Elizabeth was so patient, professional and helpful in helping me design a photo quilt for my daughter. She is an employee who deserves special recognition because my experience was so positive that I immediately recommended collage.com to all my friends. Elizabeth went above and beyond to assist me in making multiple versions of the photo layout until I was fully satisfied. She then recommended I use a colored box around each photo which really kicked up the design level of my completed quilt.The blanket will be a treasured keepsake!
Hi Robin, this is Shell with Collage.com. This is so wonderful to read. I will certainly pass this along to our whole team with special mention of Elizabeth. Thank you very much for letting us work with you to make your blanket for your daughter. I'm sure she is just going to love it! If there is anything we can do for you in the future please don't hesitate to ask. Have a wonderful evening!
My product was delivered within a week. The blanket will be the hit of X-MAS morning! (pay the extra charge for the 'more fluffy' feature!) So worth it!
Hi Lorrie, this is Shell with Collage.com. I'm so very glad you are happy with your order! Thank you so much for taking the time to write this. Have a wonderful evening!
I received my fleece blanket yesterday and it is amazing. The picture quality was outstanding. I will absolutely buy more from this site. Thanks so much and keep up the excellent work!
Hi Rachel, this is Shell with Collage.com. Thank you so much for taking the time to write this. We appreciate fantastic customers like you! Have a wonderful evening.
The title speaks for itself. Where I work it's on a campus where packages
At times can be delivered late but the shipment confirmation said here but
The University had not brought it around to our office. I needed this gift
For a Beautician that has been in the Business for 25 years and this was my
Celebration gift to her. I immediately reached out to customer service and
Briefly explained to them what happened. After speaking with Kelsey, I had much relief that she sent out another package to me free of charge and next day.
What an awesome service that I received and it was right on time for what I needed for this event.
Hi Nan, this is Shell with Collage.com. I'm so very happy we were able to get that to you in time! Thank you for sharing your experience. I'll be sure to let the team know how happy you are with Kelsey's assistance. Have a wonderful day, and thank you again!
I have ordered six or seven of these blankets so far and one the background color didn't quite look right. Annie (customer service) was the awesome! Graciously fixed the problem and took care of this. Would gladly recommend this company to EVERYONE!
Hi Denise, this is Shell with Collage.com. Thank you so very much for sharing this experience! I'm so glad we were able to fix that for you. I will pass this comment along with special mention of Annie. Thank you and have a wonderful day!
Derek and Isabelle were wonderful help and gracious. I cant wait for my parents to see this beautiful blanket filled with so much love and memories
Hi Eileen, this is Shell with Collage.com. This is so wonderful to read! I'm sure your parents are just going to love it! Thank you and have a wonderful day!
I chose a blanket that ran out of stock right after I ordered it. Shortly after I got an email from collage.com that explained what had happened and provided a list of ways they were could to make it up to me, including ordering a different item, which I ended up doing. Each time I emailed them I got an immediate response from an actual person, and they even waived the price difference between the previous (cheaper) item and the new item I chose, and they let me change the design with no issue. I haven't received the blanket yet, but I look forward to seeing it!
Hi Anna, this is Shell with Collage.com. I am so very sorry that the blanket was out of stock. Unfortunately it was a completely unforeseen issue with our printers, but rest assured, they are back in stock. Thank you so very much for being so kind and understanding, and giving us the chance to make this up to you. Your loyalty means the world to us!:)
Have a wonderful day!
I was contacted this evening and was told that a product was out of stock unexpectedly. I was concerned that I wouldn't get my item in time for a gift on the day I wanted to give it. The customer support member assisted me in ensuring that my product would be there on time and more than made up for the item being out of stock! Thank you so much for great customer support!
Hi Thomas, this is Shell with Collage.com. I'm so very sorry that we had that out of stock. Thank you for being so kind and understanding with this situation. Everything is back in stock and running smoothly! Thank you again. I'm sure you're going to love it! Have a wonderful day!
This was my very first order with you. I called on Friday, Nov 6th, for help in ordering a blanket with Gremlin/Gizmo pictures I found off the internet from the 1984 movie, to surprise my daughter for her birthday this month, Elizabeth was extremely helpful and so knowledgeable about how to pick the best pictures off the internet and helped to organize them in the best places on the blanket. She also helped to rush order it so I would get it in time. I was so excited to receive it today, Monday Nov 9th. It came out perfect! You can't even tell that it was Custom-made, it looks like a professional blanket you see in the stores. I am completely impressed with the high quality and look forward to having more things custom made with your company again. Thanks so much, Lisa O'Brien
Hi Lisa, this is Shell with Collage.com. I'm so happy that Elizabeth was able to help you through making your blanket! That is such a cool idea! I will certainly let everyone on our team know about your experience with special mention of Elizabeth. Thank you again, have a wonderful day!
I sent in a request for a blanket and when i received it there was a couple of holes around the seam area. I immediately took a picture and emailed it. Derek answered my emailed and is sending me a new blanket out. Which is wonderful since this is a christmas present for my mom of her grandbabies.
Hi Tracey, this is Shell with Collage.com. I am so very sorry that your blanket had holes in it! Thank you so very much for allowing us the chance to fix this for you. We greatly appreciate your kindness and understanding. We can't wait to work with you again in the future! Have a wonderful day.
This order was not delivered to me on time because of the fault of our local post office I spoke to a representative today and she assured me that she would send me another apron and that I would have it the next two days I am extremely grateful for their service. Thank you again for making this so easy for me
Hi Mary, this is Shell with Collage.com. I'm so sorry that your apron was not delivered on time due to the post office. We'll always make sure that your order reaches you, even if it means sending out a new one. Thank you for letting us know about this so that we could make it right for you. I hope you have a wonderful day! We can't wait to work with you again. :)
When I emailed about my project, I received an immediate response and help. When I received my product from Collage.com, the quality was better than I expected. The paper was much nicer than I've received from other companies. And the color and clarity of the photographs was still crisp, bright and excellent. I was really impressed when I opened up the tube and pulled out my art project. I will definitely use this company again!
Hi Rachel, this is Shell with Collage.com. Thank you so much for taking the time to write this! I'm so glad you had such a wonderful experience. Thank you again, and have a wonderful day!
I just purchased from collage.com - haven't received my order yet; but if the product is anything like the service I have received from Kelsey - then it is going to be priceless! Kelsey has helped from the beginning, contacting & working with me on my time (evenings & weekend). I can't say how much I appreciate her, her time & genuine helpfulness.
Hi Patti, this is Shell with Collage.com. Thank you so much for taking the time to write this! I will let everyone know about your experience with special mention of Kelsey. I hope you love your products! Have a wonderful day, and thank you again!
I just made another order from your company and the gentleman that helped me on the chat option was fantastic. I believe it was Erick. He coached me through the project to it's completion. Great customer service. Very much appreciated. Thank you!
Hi Nancy, this is Shell with Collage.com. We are so very glad we were able to assist you through creating your project! If there is ever anything we can do for you please don't hesitate to ask! Have a wonderful day, and thank you again.
I ordered a photo fleece blanket which I created with photos downloaded from my phone. It arrived yesterday, way sooner than I expected, and I was absolutely thrilled! With the end result. The photos were crisp and clear and the blanket is so soft and cuddly. This definitely exceeded my expectations, was so easy to create and I will definitely do business with this company again.
HI Debra, this is Shell with Collage.com. I am so very happy that you love your blanket! Thank you for taking the time to write these kind words. I hope you have a wonderful day!
I ordered a blanket for my mom, it's absolutely beautiful, the pictures are clear and sharp and it got here in a very timely manner. Well worth the money!
Hi Carol, this is Shell with Collage.com. I'm so very glad you love the blanket for your mom! Thank you so much for your kind words. Have a wonderful evening.
I was having some problems navigating though your site, in ordering a blanket. So I went to the chat box and asked for help. One of your employees Kyle(no last name) was so extremely helpful and polite. I was getting frustrated and he helped to guide me through the whole process from beginning to end. I rarely come across any customer service rep that is so polite and helpful and patient. He is what all customer service reps should be. He should be commended for his excellent service.
Hi Linda, this is Shell with Collage.com. I'm so very glad Kyle was able to help you through the site! Thank you so much for taking the time to share your experience. I will certainly pass this along to our team with special mention of Kyle. Thank you again and have a wonderful day!
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Hi Lisa, this is Shell with Collage.com. I have shared this review with our whole team because it really just made my day! Thank you so very much for taking the time to share your experience! We can't wait to work with you again! Have a wonderful evening.