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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I was very skeptical to purchase this but got a coupon for them and could not pass up the price. I went with the 50 × 60 Plush Fleece Blanket and only put 5 pictures on the blanket. I was worried due to the number of pictures the size would be larger and then the pictures less quality- BUT I WAS WRONG. I LOVE this product. The quality is great, the blanket is super soft, not too thin, exactly what I wanted. Also, I put in my order 11/14/15 and received it today 11/19/2015. That is less than a week to get the product! Best experience- definitely would recommend 100%!
I will without a doubt always shop here for my personalized items. Products are wonderful, I ordered a blanket and canvas. Also, the customer service is the best I have received in a while, most company's forget how important that is.
Hi Nancy, this is Shell with Collage.com. What a wonderful thing to read! Thank you so much for sharing this. It made my day! I'm so glad you love our products, and our customer support team. We are here to help if you ever need anything at all! Have a wonderful day.
I ordered a custom blanket about 6 months ago and it turned out better than expected! So when I noticed they had custom beach towels, I decided to make two of them as gifts. Both turned out amazing, but one had an issue where a large string must have been on the surface of the towel when printing. So it created a large white mark next to one of the pictures on the towel. I emailed collage.com and to my surprise they didn't go back and forth with me, they just shipped me another towel! Great customer service! Will continue to buy product from this company for years to come. Quality, Ease of Design and Customer Service - 5 stars!
Hi Stacey, this is Shell with Collage.com. Thank you so much for taking the time to write this! I appreciate you giving us a second chance on that towel. We are a small company and we really stand by the quality of our products, so if there is ever anything that doesn't turn out perfectly, we love the opportunity to make it right for you. We certainly appreciate customers like you. :) Thank you so much and have a wonderful day!
I'm happy to send collage.com a long email thread so you can see what really happened.
Hi Anne, this is Shell with Collage.com. I have looked up the order number you've provided. I am very sorry if you had a poor experience with us. I assure you, we do not have a script to go off of, and everything is taken on a case by case basis. I have reviewed all chat transcripts associated with this account, and it looks like you gave our chat representatives 5-star ratings each time. Additionally, it looks like Jennifer resolved your issue over chat. If you ever need any further assistance, we are here to assist you from 8am to midnight EST through our chat program, via email, or on the phone. Have a wonderful day.
I was actually shocked at the quality of the metal print I just received. It is awesome, with bright vivid colors and perfect metal thickness, and a great wooden back plate. It just couldn't have been any better! And then they shipped it right away!
HI Terry, this is Shell with Collage.com. I am SO happy that you love your metal print! That's one of my favorite things we offer. I'm so very glad it got to you quickly and that you are enjoying it. Thank you for taking the time to write this. Have a wonderful day!
Due to the nature of the type of business they do, they have a one hour window for you to edit your order. I designed a blanket for my daughter with pics of her and her friends etc... That night she comes home to tell me she broke up with her boyfriend. NO! (well, actually I was glad) but he was on the blanket! I called frantically asking if there was anything that could be done. Even though they had already started printing my order, they cancelled it and let me edit the picture to cut him out. The end product was awesome! Shipping was fast as well. I have already placed another order, and see them in my future for years to come.
HI Nancy, this is Shell with Collage.com. I hope your daughter loves her blanket! I'm so glad we were able to help you out with getting that blanket edited. If there is anything we can ever do to help please don't hesitate to ask. Thank you for sharing this and have a wonderful day!
Customer service with collage.com is top notch. They are prompt, polite and perfect! They answered my questions in a timely manner and resolved all issues! Thank you so much!
HI Denver, this is Shell with Collage.com. Thank you so much for your kind words! We certainly appreciate the opportunity to help you out with anything you need assistance with. Thank you again and have a wonderful day!
I had to call twice to place order for a blanket and 3 Canvas Prints. The First time I spoke to Frank. He was very helpful in giving me the steps to start my order. I had never ordered from them before and was not familiar with placing an order. All was well on placing my order until it was time to finalize my order. I had no idea how to use my vouchers, or make sure I paid what I was promised. Kyle was very patient and talked me through the procedure, and at the end... All was great! I can say their customer service is wonderful! Thanks to both Frank & Kyle!
Hi Barbara, this is Shell with Collage.com. Thank you so much for letting us help you out with your orders. I am so glad that Frank and Kyle were able to help you through the process. I will make sure to let our team know about your experience with special mention of Frank and Kyle. I hope you have a wonderful day and thank you again!
I purchased a groupon for a 50 x 60 plush photo blanket. I designed it with around 50 photos and placed my order last week. It was shipped by Friday and I received it today (less than a week after placing the order). I absolutely love it and wish I had ordered more to give as gifts. The collage.com site was very easy to use and you could edit your uploaded pictures to correct red eye, crop them, or adjust size and/or brightness. The site even highlighted pictures that didn't have a high enough resolution so that you could use them in a smaller size or replace them. I definitely recommend collage.com!
Hi Debbie, this is Shell with Collage.com. Thank you so much for your very kind words and your recommendation! I am so very glad that your blanket reached you so quickly and that you love it! Have a wonderful day and happy holidays to you!
I have used Collage.com for the past two years (ever since I was voluntold to come up with some sort of sport's themed collage for graduating seniors... wow, one stop shop and I have instant chat with them almost 24-hours a day, 7-days a week. Phenomenal! Look no further than here for your Christmas gifts of pretty much anything that you can attach a picture to is here from these sport collages to wedding collage for our daughter to a fleece blanket for my Mom... and if it couldn't get any better, they have sales all the time where you can purchase gifts for half off and use the codes in the future (that's what I'm doing for Christmas gifts this year).
Hi Pail, this is Shell with Collage.com. Thank you so much for the kind words about our company! I'm so glad you enjoy our products and our customer support. If there is anything we can ever do to help, please don't hesitate to ask. Have a wonderful day and thank you again!
The products are extremely beautiful and high quality! Had a minor issue with the color I selected (which was a small mistake not a huge deal) and Customer Service handled my issue and resolved the problem in less then 2 hours through email conversations! Don't ever second guess ordering from this company! They are wonderful!
HI Amanda this is Shell with Collage.com. Thank you so much! I am so very happy that you love our products and our customer support team! We are more than happy to help if there is ever anything we can do for you. Thank you again and have a wonderful day!
I explained why to a customer rep and stood up to their 100% satisfaction guarantee -- they sent me a voucher for a new blanket. It's on order now, and I was so impressed with their attention to service that I ordered 3 additional 8x10s for everyone in the family. Excited to see the look on my in-laws faces when they open their present Christmas evening!
Hi there, this is Shell with Collage.com. I'm so sorry that you weren't happy with the blanket. I certainly hope you love the replacement! Thank you for giving us a second chance. I'm sure your in-laws are going to just love it! Thank you again, and have a wonderful evening!
I purchased some amazing vouchers from the deals and steals show on GMA last year and used all but 1 of them. When I went to try and find the voucher number, I could not locate it anywhere. I opened a chat with a very nice person named Alaina and before I knew it, she had found my voucher, told me about a credit that I had, and confirmed that they were still good and I could use them for anything I wanted on the site. Unbelievable customer service, outstanding professionalism, and dang nice to boot! Everything I want in a company! Christmas is going to be special again this year and every year because I can order from Collage.com and it's always the perfect gift! You guys ROCK!
Hi Denise, this is Shell with Collage.com. This just made my day! We absolutely love hearing about great experiences like this. Thank you so much for taking the time to share it. We cannot wait to work with you again in the future! Have a wonderful evening.
I just placed an order for a 50 x 60 fleece photo blanket, so this review isn't about the product. It's about the chat representative from customer service, Jillian. She answered promptly, was courteous, and gave me accurate, helpful information. I realized right after I placed my order that I hadn't taken advantage of all the customizing features. I hadn't closed the chat window, so I began typing again and she walked me through a simple cancellation, saved my discount voucher, and guided me through the new order. Quality experience.
Hi Beverly, this is Shell with Collage.com. I'm so very glad Jillian was able to help you through that process. If there is anything at all we can help you with in the future please don't hesitate to ask. Have a wonderful evening.
I ordered 5 blankets for xmas presents and I LOVE all of them except one of them had a picture that was quite fuzzy... I asked if I could order another one at a discounted price and as told I could get a replacement for free. I will continue to recommend you to all my family and friends. Derek was a great help. I'm sure glad I found your site as I will order other products from you in the near future!
Hi Wendy, this is Shell with Collage.com. I'm so very glad Derek was able to help you out with that. Thank you for giving us the chance to fix it. We can't to work with you again! Have a great evening.
I have never been on this site before, & only came here today because of this company! Through Groupon I bought some photo fleece blankets for family members at a fraction of the cost and yet, though I made errors on 2 blankets, THEY generously offered to pay not only to reprint the blanket for me, but also COMPLETELY cover the FULL cost of it, AND pay all the shipping and handling too! So I kept the blanket I screwed up on, and for NO COST, a brand new blanket-shipping and handling and all they gave me in return! After the first screw up I offered to pay for the second one, but they declined and gave it to me for free AGAIN-including shipping and handling too! I don't know how they make any money being this gracious & generous and going SO ABOVE & BEYOND, but I can tell you they have won over our business permanently! And they were so fast about it too! Both in responding to my concerns, as well as sending out the product. And the product was gorgeous! They are just incredible on every aspect! I cannot say enough great things about them. I have never been treated so wonderfully by a business ever before! FANTASTIC ON EVERY ASPECT! OVER & ABOVE every time!
Hi Elizabeth, this is Shell with Collage.com. Thank you for your ind words! We certainly appreciate the opportunity to fix the issues with the blankets. We look forward to working with you again in the future. If there is ever anything we can do please don't hesitate to ask. Have a wonderful evening!
I JUST received the fleece blanket I had made for my daughter. I raised 2 of her 3 children. I took so many pictures of them growing up that she never saw. She is mentally ill. I know she is just going to love seeing all the pics over the years, printed on this blanket. Now I wish I would have had more made. All of your customer service reps and tec help were so nice to me. I Am 74 and not too computer literate. Thank you so much...
Hi MaryAnn, this is Shell with Collage.com. Thank you so much for taking the time to share this. I am so very happy that you like the blanket, and I'm sure she will love it! If there is ever anything at all we can do for you in the future please let us know. Have a wonderful day.
Exertions help with a project that didn't work out the first time
Hi Nancie, this is Shell with Collage.com. Thank you for giving us the chance to assist you. Have a wonderful evening!
I received my two photo fleece blankets in a week which was sooner than I was told. The photos were beautiful, but I was disappointed because the back of the blanket was supposed to have a background that had been an extra cost. I chatted with a representative and they corrected it immediately and assured me the order was being processed at that moment and it would be sent express. I was worried I would have a problem, but they were so easy to deal with and I know I will tell my friends and family.
Mi Martha, this is Shell with Collage.com. I'm so sorry that the back of the blanket was blank. Thank you so very much for giving us the chance to fix that for you. If there is ever anything we can do for you, please don't hesitate to ask. Have a wonderful evening, and thank you again!
I had a great experience with collage.com! The products are beautiful and my family members will be so excited to receive these gifts at Christmas! And can't say enough of the professional and courteous staff that I dealt with for an issue I had! Will definitely be ordering again!
Hi Lisa, this is Shell with Collage.com. What a wonderful thing to read! Thank you for taking the time to say such nice things about us! I will certainly pass this along to our whole team. Thank you again. Have a wonderful evening! -Shell
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or [email protected]. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at [email protected] for further assistance and our team is happy to help! Have a wonderful day!
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Hi Arysta, this is Shell with Collage.com. I am so glad your blanket got to you so quickly and that you love it! How wonderful! Thank you for taking the time to share your experience. If there is ever anything we can do just let us know. Have a wonderful day!