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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I received a response very promptly and the rep was helpful and friendly.
I ordered a fleece collage blanket for my daughter and husband for Christmas. When it arrived, it wasn't as I had expected when designing it online. ( It very well could have been due to my lack of computer skills.) I immediately called collge.com and received a very prompt call back from a wonderful, friendly and VERY PATIENT associate named Valerie. Valerie guided me in creating a perfect collage blanket as a replacement. Her customer service skills were superb. It isn't often I receive such genuine and sincere service. Thank you, Valerie and collage.com! I will definitely be ordering gifts from you again!
Hi Donna, this is Shell with Collage.com. I am so very glad Valerie was able to help you through the process! Thank you so much for your kind words. We can't wait to work with you again! Have a wonderful day and happy holidays!
This company does quality blankets with pictures on it. I ordered my blanket without some things I wanted to add to it and they didn't even question it. They ordered me another blanket how I wanted and gave me the 1st one I ordered. Their customer service is awesome and everyone was really helpful. I have recommended this site to all my friends and family. JP
Hi Jo, this is Shell with Collage.com. Thank you so much for your kind words about our team! We're more than happy to help. If there is anything we can do for you in the future just let us know. Have a great day!
The Collage staff are wonderful, both Nicole and Shell were so patient and helpful. This blanket is a perfect gift for family and I am so happy I decided to purchase and design two of them. The blanket itself is very soft and the pictures looked great!
Hi Linda, Thank you so very much for sharing your experience! It was such a pleasure to work with you! Just let us know if there is anything we can do for you in the future. Have a wonderful day! -Shell
Well first off, I was very happy to know that my blanket would be delivered 5 days EARLIER than expected. I loved the price for the huge blanket I ordered. The only hard part was picking which pictures to put on the blanket. I plan on using my coupon as a first time customer for a future purchase!
Thank you for making this such a pleasant experience.
Happy Holidays!
Hi Lisa, this is Shell with Collage.com. Thank you so much for taking the time to write this. I'm so very glad you were able to get your blanket early! Happy holidays to you. :)
I ordered a collage blanket as a Christmas gift for someone. Not only is the quality of the blanket itself quite exceptional, but the picture images are phenomenal as well! My order was processed and sent out very quickly. I will definitely order from this website again and again!
Hi Ann, this is Shell with Collage.com. I'm so very glad you love your blanket! Thank you for sharing this with us. Have a wonderful day! :)
My first order was for my daughter. I. Absolutely loved it. I told all my co workers about your company. I have helped several of them make blankets. I also have made a few pillows & a few more blankets. They all look amazing & I can't wait to give everyone there Chrismas presents. That's just just how happy I have been with the procudts. The costomer sevice is like no other company I have ever dealt with. Thank you all for the help.
Hi Colette, this is Shell with Collage.com. Thank you so much for your kind words about our company! I'm so glad you love your products! If there is anything we can do for you in the future please let us know. Have a wonderful day and thank you again!
I bought a blanket from them and it was so soft and great quality! The pictures looked great even if it was the plushier option. The only small problem was that the size was a bit smaller than I hoped. I easily got a return for a bigger size and they responded quickly and nicely! :D
Hi Alex, this is Shell with Collage.com. Thank you so much for taking the time to write this. I'm sorry the blanket arrived smaller than you hoped. I am so glad we were able to help you. :) If there is anything we can do for you in the future just let us know. Have a wonderful day!
I spoke on live CHAT today with Leah while trying to order a blanket. She walked me through the process to ensure I got what I wanted and for the best prices! I am very impressed with your company and if your products are as good as the customer service, I can't wait to see it! Thank you Collage.com and Leah for being so amazing!
HI Jennifer, this is Shell with Collage.com. Thank you so much for taking the time to write these kind words! I will certainly share this with our team with special mention of Leah. Thank you again and have a wonderful day! -Shell
Very impressed with this company. I purchased a photo blanket as a gift. The product I received was much better than i even expected. Photos were clear and vibrant, everyone who has seen it is in awe. I had a small problem with text that was printed on the back. So minor that I didnt even want to go through the trouble of returning the blanket and resubmitting the order etc. To my surprise i was contacted by a customer service representative named Derek who was writing simply to ensure that i was 100% satisfied with the experience. I told derek about the minor error on my order. He was immediately apologetic and without any hassle whatsoever he volunteered to correct the issue.
I look forward to doing business with this company again. I am extremely impressed by their website functionality and even moreso by their customer service.
Thank you very much!
Hi Tim, this is Shell with Collage.com. I'm so sorry about the text issue, and I am so very thankful you gave us the chance to fix it for you! I will be sure to let everyone on our team know about your experience with special mention of Derek. Thank you so much for taking the time to write this. I hope you have a wonderful day, and Happy Thanksgiving!
I ordered photo cards for wedding thank you cards, and I was thoroughly impressed with the quality of the pictures. I'm not joking. They looked perfect! Better than how they looked on my computer screen. However, there was a little mixup because I misunderstood the product description. When I emailed them, they (Annie in particular) was so quick to respond and extremely accommodating. Her willingness to resolve the situation without fuss was so pleasant and refreshing. Collage's quality of products and service easily make me feel compelled to me loyal to the company, and I look forward to working with them again for my future printing needs.
Hi Sonora, this is Shell with Collage.com. Thank you so very much for taking the time to write this! I am so glad Annie was able to assist you. We can't wait to work with you again in the future! Have a great day, and congratulations on the wedding!
The 1st blanket I received was not acceptable. I emailed customer service first thing on Monday morning and was amazed at the swift and accommodating service I received. By afternoon I had responses from support and a replacement at no charge. I can't imagine how the service could have been any better. They were wonderful. Great Customer Service, I'm very impressed
HI Karen, this is Shell with Collage.com. I am so very sorry that the first blanket wasn't made properly. I cannot tell you how thankful we are that you are willing to give us another chance. We certainly appreciate your kindness and understanding. I am so very glad we were able to help! If there is anything we can do for you in the future, please don't hesitate to ask. Have a wonderful day!
When I first ordered I had ordered the 60x80 plush fleece photo blanket. I wasn't happy with how it turned out and Shell from collage.com reached out to me immediately and apologized and offered to replace my blanket asap. She sent remade my blanket into the 60x80 Sherpa fleece blanket. It got here just time in for my husbands birthday. I was so so happy with the second blanket. And absolutely amazed with the great customer service I received! I would definitely recommend!
Hi Kimberly, this is Shell with Collage.com. I am very sorry if you were unhappy with the quality of your plush fleece. I would love the opportunity to make this right for you and change your mind about our blankets. I will be sending you an email promptly. Let's get you a new blanket and I'm sure you're going to love it! Thank you and have a wonderful day!
Easy to order my choice of photo blankets enjoyed adding photos and seeing the product take shape. IT Was a great success!
Hi Wanda, this is Shell with Collage.com. That's what I like to read! Thank you so much for taking the time to write these kind words. Have a wonderful day!
The operators helping me with my questions and concerns were top notch! A true credit to their profession
Hi Karen, this is Shell with Collage.com. Thank you so much for the kind words! I will share this with our whole team. Have a wonderful day!
I have used collage.com for many projects, gifts and truly - to get all of my lost memories out of my telephone! A work in progress because many of the photos had been originally misdirected to a competitive site (shutterfly) which pales in comparison to the quality, service and support I have received for each project on this site. I have sent all of my friends and family - mostly as a result of their awed responses to my completed projects. Tis' the season!
Hi Anne, this is Shell with Collage.com. Thank you so very much for your kind words about us! We're so happy to have loyal customers like you. If there is anything we can ever do for you please let us know. Have a wonderful evening and happy holidays to you! -Shell
When I received my bulk order, the special holiday dates (birthday and anniversaries) that I'd typed in was missing but Annie in customer service was able to help get it corrected and resent the order without additional costs. This was a huge ordeal as it was to be a memoir to our recently passed mother. Thank you, Collage.com
Hi Brenda, this is Shell with Collage.com. I'm so very sorry that there was an issue with the holiday dates not being in the project. Thank you for giving us the chance to get that fixed for you. I'm glad Annie was able to help you. Thank you again, and have a wonderful evening. Happy holidays to you. -Shell
Due to an online coupon, I was able to afford to have one of these blankets made for my soon-to-be-born great nephew.
Putting the pictures together was a task, but an enjoyable task. My only complaint was I didn't get to choose each picture's size and placement. However, after playing with the pictures for awhile, I got the blanket I love.
I put pictures of the engagement, wedding, baby boy announcement, grandparents, great-grandmother, aunt and uncle, and the new house in the collage. I think all will love it when I take it to the baby shower.
Hi Barbara, this is Shell with Collage.com. I am so very glad you love your blanket! I'm sure everyone at the baby shower will love it! Thank you for taking the time to share this. Have a wonderful day! -Shell
Hands down, I have never experienced this level of customer service. I am a loyal fan and follower after my experience with Collage.com. In a nutshell, I had issues with my groupon vouchers, Collage rep updated so I can place my orders. In my haste, I chose some of my projects as "posters" instead of rolled canvasses and was bummed out when I received them. I reached out and had a chat with their rep Derek who was gracious enough to reinstate two vouchers so I could at least rectify 2 of my projects. This made my day and my Christmas - I can't thank Collage enough - Cheers!
HI Ruby, this is Shell with Collage.com. Thank you so much for your kind words! I'm so sorry you had Groupon issues. Thank you for giving us the chance to work with you on that. If there is ever anything we can do for you just let us know. Have a wonderful evening, Ruby, and thank you again. -Shell
I ordered two different blankets for Christmas gifts and was very pleased with them both that I decided to order another one. One thing that I did learn was if the picture is a close up of the person or object it turns out clearer on the blanket.
Hi Dana, this is Shell with Collage.com. I'm so glad you're pleased with your blankets! Have a wonderful day and Merry Christmas to you!
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or [email protected]. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at [email protected] for further assistance and our team is happy to help! Have a wonderful day!
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Hi Jessica, this is Shell with Collage.com. Thank you for letting us assist you! Have a wonderful day and happy holidays!