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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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They advised via online chat that my order would be done and i would receive it by a certain date. When i failed to receive it, they said they had no history of that online chat and did nothing and simply waved hands in air saying we have no history. In my opinion the representatives are poorly trained and provided false statements to simply get rid of the customers from requesting assistance.
Got the wrong blanket (totally weird to get another family's pics), used your amazing chat,_and Alaina handled everything and saved Christmas for my 94 year old grandma. Collage.com highest is customer service.
Hi Debra, this is Shell with Collage.com. I am so sorry that happened. Thank you so very much for letting us fix that issue. We appreciate the chance to make things right.:)
If there is anything at all we can do for you in the future please let us know and we will be more than happy to help! Have a wonderful day and Merry Christmas!
I ordered a blanket with a collage of photos as a Christmas gift. I was very impressed with the quality of the product and the timeliness in which it arrived. So, I ordered a second. I was sent the wrong order and expected it to be a painful process to get it taken care of in time for Christmas. I logged into the site and typed my question in the "chat with me" box. Within seconds Kristen was online and handled everything I needed. I didn't have my order number on hand and she was able to quickly handle the order anyway. Two thumbs up for Kristen. Thanks.
Hi Donna, this is Shell with Collage.com. I am so terribly sorry you received the wrong order! Thank you very much for giving us the chance to fix that for you. :) If there is anything at all we can do for you in the future just let us know! Have a wonderful day.
My package got stolen from doorstep. And Derek ordered it again without even me saying anything. Really impressed with the level of professionalism. Will definitely order from this website again. Keep hiring people like Derek.
Hi Prarabdh, this is Shell with Collage.com. I'm so sorry someone stole your package, that is just awful! I'm glad we were able to take care of this for you. I will let everyone know you were pleased with your experience with Derek. Have a wonderful day and happy holidays to you!
I think this company has the best customer service ever! On a scale of 1 to 10 this is definitely a 10. I thought customer service was a lost art but this company has brought it back. Not only pleased with the customer service representative but the product I ordered was just beautiful. Thank you! I will be doing business with you in the future. Kelsey you are great at your job!
Hi Gail, this is Shell with Collage.com. Thank you so much for your kind words! We certainly strive to provide you with the best service we possibly can. I will be sure to let Kelsey know how pleased you are! Have a wonderful day and thank you again!
I had purchased a livingsocial deal that expired a while ago for my daughter. She was never able to create the 50x60 blanket. In chatting with Alaina she said that she would extent the expiration date making me so so happy. My daughter will now sit down and create the blanket she was unable to do a few months back. EXCELLENT customer service.
Hi Lisa, I'm so very glad you had such a wonderful experience! Thank you for your kind words. Have a wonderful day!
Collage.com has great quality products and AWESOME customer service! I recently had an issue where one of my Christmas gifts was lost in the mail and they reprinted and air mailed another to me! They were fantastic!
Hi Heather, this is Shell with Collage.com. I'm so sorry that package got lost. I'm sure you're just going to love it when the replacement gets there. :) Have a wonderful day!
I just placed an order (a blanket) with collage.com... I have not received the item yet but am overwhelmed with the great customer service that I have received thus far. Kristen was able to fix the computer glitch that was happening at the time and I was able to make my selections as she personally made modifications to my project! Thanks so much for providing a customer friendly business! That is becoming more and more uncommon these days! I will re-post when the blanket comes in!
Hi MK this is Shell with Collage.com. I am so very glad Kristen was able to help you through the process of making your blanket. I will be sure to give a shout out to her to our whole team! If there is anything we can do for you in the future please let us know. Have a wonderful day!
Shell
This place is great! Loved the quality of pictures, and although I was a bit disappointed with the standard fleece. I did the online chat with them and told them my concerns and no questions asked they told me my new product number, i got an email with new confirmation number with upgraded fleece!, and everything free! No hassle or anything like that, super easy! Super happy my experience and will so order again!
Hi Steph this is Shell with Collage.com. I'm so sorry you weren't happy with the standard fleece. I'm sure you will absolutely love the plush fleece though! If there is anything we can do for you in the future just let us know. Have a wonderful day! :)
Jillian was so helpful, kind and patient with me. She guided me through each step, even offered a few suggestions with my blanket photos. Wonderful customer service!
Hi Jackie this is Shell with Collage.com. I am so very glad Jillian was able to help you through the process! Thank you for sharing and have a wonderful day!
I was very new at putting together a blanket for my son of his memories which touches my heart. I was a bit confused in setting the process up and the patience and time given to me by Mike was wonderful. I just recommended to my friend and family and they too will most likely be doing business on your site. Thank you so much.
Hi Kathy this is Shell with Collage.com. I'm so very glad Mike was able to help you with this! Thank you for taking the time to share your experience. I'm sure your son is just going to love it. Have a wonderful day! :)
After receiving my order, I realized I had ordered the wrong size pictures. They were much larger than I could use. I received a customer service survey and told them what I had done. They reprinted my pictures in the correct size AT NO CHARGE. Refreshing to deal with a company that is concerned with customer retention and service. I'll be using Collage.com again and again!
Hi Robin, this is Shell with Collage.com. I'm so sorry that the first one wasn't how you'd hoped. I'm very glad we were able to help get that replaced for you! If there is anything we can do for you in the future just let us know.
Have a wonderful day!
I bought a Living Social voucher for a photo blanket, and of course didn't use it in time. A year went by and I emailed Collage.com to see if there was any hope for me. Kelsey B. In customer support extended my living social voucher, so I had a free (well, I didn't have to pay because of the voucher extension) photo blanket waiting! I just had to put it together. I am very impressed. Kelsey B. Was also very knowledgeable, nice and super supportive.
In making the blanket I had a couple of questions. The "chat" button is right there. I pressed it 4 times to ask four questions--all of which were handled well.
This is the holiday season, and things are busy for Collage.com. However, the order I submitted 24 hours ago is already printing! Although I was told that it would arrive between Dec. 18-22 (eeik!), I am confident collage.com will again exceed my expectations.
I recommend this company completely. You cannot go wrong with them, and there are constantly good deals so look online for them.
Hi Sarah, this is Leah with Collage.com. Thank you for taking the time to write such kind words! I am so happy to hear Kelsey and our team was able to make your experience such a good one! I will be sure to pass on your comments to our team! Have a great day!
Leah
Melanie Bolarinwa helped me design a pillow due to problems with my computer. I emailed her the photos and she designed about four different pillows with my pictures. Looked great! Can't wait to receive it. Melanie demonstrated real customer service!
Hi Shirley, this is Leah with Collage.com. Thank you for sharing your experience! I'm happy to hear Melanie was able to design your pillows for you and I'm sure you will love them! I will pass on your kind words to Melanie! Have a wonderful day!
Leah
So far, I've created 2 blankets and one photo book with 4 copies. The staff is instantly available in chat or email to solve problems... even when they are MY bad. The book creation was hard for me and saved especially by Kristen. I was ready to give up on the whole thing but she saved the day... more than once. I made stupid mistakes but the staff never let on they must be laughing in the background! Kudos to all and especially Kristen!
Hi Jay, this is Leah with Collage.com. Thank you for taking the time to share your experience with us! I will be sure to pass on your Kudos with special thanks to Kristen! Have a great day!
Leah
Had major problems with their website for 2.5 days, losing over 8 hours worth of work, time editing, cropping, etc... I will wait until they fix all the glitches before using this site again. However, after my third phone call to collage.com, C. S. Rep Michelle Mattock was absolutely wonderful, completely understanding the issues and being generous in compensating for my lost time over two days working on two projects. So because of her and only her, will I give collage.com another chance. Website gets a1 star, but Michelle gets a 5 star! Thank you Michelle!
Hi Patricia,
This is Leah with Collage.com. I am so very sorry to hear about the issues you had with our website! We were experiencing some technical difficulties that have since been resolved. I am so happy to hear that Michelle was able to help you! I will pass on your kind words about Michelle to her!
Best,
Leah
Beautiful puzzle! It had a minor flaw and I emailed the company and IMMEDIATELY received a response from Meghan and the issue was taken care of in a matter of minutes. It's hard to find such great customer service these days so I'm completely impressed. I'm so excited to give this gift to our Grandmother. I know she's absolutely going to love it!
Hi Rea, this is Shell with Collage.com. I am so sorry the puzzle had a flaw when it arrived! Thank you so very much for giving us the chance to fix that for you. I will be sure to let Meghan know you were pleased. :) I'm sure your grandmother is going to love it! Thank you so much for taking the time to write this. Have a wonderful day!
I appreciate outstanding service of your employee Valerie Connor. Valerie was very helpful & extremely patient in helping me with my blanket order, she went out of her way to make sure I was happy with my order. She is an outstanding employee.
Looking forward to receiving the blanket!
Hi Shirley, this is Shell with Collage.com. What a wonderful thing to read! Thank you so very much for the kind words about us and Valerie! I'm sure you are just going to love the blanket! I will make sure to let everyone know how great your experience was with Valerie. Have a wonderful day!
I needed help with my order and Valerie in customer service was so patient and helpful. I couldn't have asked for a better person to work with. She went out of her way to get my order completed.
Hi Linda, this is Shell with Collage.com. Thank you so much for taking the time to write these kind words! I am so very happy Valerie was able to assist you. If there is anything we can do for you in the future just let us know. Have a wonderful day!
This is my first time using collage.com. I got a groupon for a "Standard Fleece" blanket. I wanted to give my boyfriend's mother a picture blanket with one of the last family photos taken before her husband/my boyfriend's father passed away. At the last minute I changed from the "Standard Fleece" to the "Plush Fleece" blanket. After I submitted my order, I questioned my choice as the "Plush Fleece" is advertised not quite as clear as the "Standard Fleece." I used the "Chat now" link to ask customer service what their opinion would be. I got linked up with Nichole. She not only pulled my exact order up and sent me a picture of what the photo would look like going to the printer, but told me that she could sharpen the image for the "Plush Fleece" blanket. She sharpened it and then sent me the new and improved image. It was PERFECT. She told me she would take care of it and she would send it herself to print. So amazing. I was honestly so thankful for all her help. I'm even looking up more pictures now to make more blankets for my own family. Definitely recommend this company :)
HI Taylor, this is Shell with Collage.com. I am so very glad Nichole was able to help you through the process! I will be sure to pass on your kind words to our team with special mention of Nichole. Thank you for taking the time to write this! Have a wonderful day.
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Hi Brad, this is Shell with Collage.com. I'm very sorry if that happened. That doesn't sound like us at all, and I would really like the opportunity to find out what happened and fix this for you. Please email me at [email protected] and I will investigate this personally. Thank you, -Shell