Coleman FurnitureReviews 3,797

The company refused to give FAIR and equitable customer service when their products arrived DAMAGED to my home. Instead of asking me how I wanted to handle the reconciliation, they proceeded to tell me what they were going to do, and that they were not going to deviate. This resulted in me NOT receiving the item that I paid for. Further more, when I asked for the cancellation of a protection plan due to having to cancel other furniture pieces from my order, they waiting for two weeks to tell me that it had already registered and they couldn't cancel my coverage, which is essentially theft! I would say spend more somewhere else and get better service!

We loved the platform bed we viewed online, the delivered product met and exceeded our expectations with its look and finish. We were concerned when we ordered the bed and saw its weight exceeded two hundred pounds, we did not understand fully that delivery included construction and set up in our bedroom space upstairs. The delivery men were professional, personable and efficient in making sure we were pleased with their work. We would not hesitate to purchase from Coleman Furniture in the future.

I purchased Paxberry vintage bed beginning of August, a week or so I received only the bed footer & not the head board, next day I contacted Coleman regarding missing headboard, another week or so received damaged headboard then after filing a claimbthey scheduled fedex to pick it up. Sept 2nd after being on hold for about 50 minutes finally customer service informed me that FedEx are not willing to deliver and for me to pick it up, they had no explanation on why FedEx first delivery was deliverd and picked up but not this one. After 2 weeks of reaching out & being placed on hold for over an hour they send me an email approving return and refund which I never requested. Fedex is investigating.

I bought a bedroom set, and I have problems since I got It. First there was a manufacture damage and I noted the delivery slip and when I complained I found out the delivery company removed my notes. Another issue I found on the night stands, I found bubble air spot and Coleman didn't help even when the room is still under manufacture warranty, now I found spots that I can't remove. Coleman furniture is the worst experience. I used to but from stores which is less risky. I don't recommend them at all, they don't stand behind there promises and warranty. The room still new and I am having issue with.

I searched for months for a server for my dining room and was unable to find one until I cam across Coleman on the internet. They had many gorgeous servers from which to choose. As a matter of face it took me a few weeks to select one. I actually found three that were perfect for my home. I was amazed and the lady who took my order was awesome as well. She told me that the server would be made and shipped to my home and the price was unbeatable as well. My server was delivered to my home by professionals who were very kind as well. I had a better experience with Coleman than I have had in local showrooms. I just wanted to say thank you. Jacqueline