Coleman FurnitureReviews 3,784

I'm a pretty understanding person and can see why there would be delays with COVID and whatnot, but my word, this company is horrible. Horrible. If you want to wait 4-6 months (possibly longer) for your furniture to arrive and if you enjoy awful communication throughout the process, order from Coleman!

I ordered a section couch in June. It's October and no signs of a couch. After raising hell multiple times, the manager herself said I would have expedited shipping and will receive mid-Oct. I recently received another update several days ago that it would take an additional 6-7 weeks. Oh, and a portion of the section hasn't even been built yet. Sweet. Ordering furniture in June only for it to arrive near Thanksgiving is unacceptable.

Coleman Furniture's customer service is absolute garbage. I've been told a manager will get in contact and return my call. They never did. That has happened three times now. Sales reps and managers deflect, deflect, deflect. It's never their fault, it's the manufacturer. The blame is placed on anyone but them. Don't expect any sort of discount for the delay either and offering expedited shipping is also a sham. They are clueless and will tell you anything just to save face.

If you are looking to spend a sizeable amount of income on furniture, I beg you not to spend it with Coleman. I canceled the order and will find something else. This company is terrible.

I stumbled up the Coleman website in a last effort to find a new dining room table. We had just moved and the one item we came without was a table to sit down to eat at. This was the first website that didn't have the exact same furniture as 10 other websites, it had distinct nice pieces. And the prices seemed reasonable for the description and the picture... but we all know that is not always the case once it arrives. First of all the process was simple their communications beat me to the punch each time I thought I had a question. Their explainations of billing and delivery left no questions unanswered. The delivery was timely, well done and with no damage. They had me inspect it thouroughly before leaving and I am enjoying a diningroom set that I recieve more compliments on. Not just its looks but its comfort. Its sturday, well made exactly what we needed. And the cabinet that was a deal and a half with it turned out to be the nicest addition as well. I will definitely browsing your selections here soon for a few additional pieces

I ordered a couch, loveseat, and reclining chair, and was so excited until it was delivered. After I got off my work call 15 mins after delivery and set up from the delivery company left I noticed the chair and loveseat are damaged. I got on the phone immediately and called them explaining the damage and sent them pictures. I received an email back stating there is nothing they will do, I had this furniture for only 15 mins., could not inspect it till after my business call, and Coleman Furniture believes it is okay to deliver someone who has paid good money damaged furniture. This to me is unacceptable, I did not pay you for damaged goods, I paid you in good faith thst I would receive new undamaged furniture. Please be careful ordering from them.

I am very pleased with my product. However dealing with customer service is a big issue sales representative are confused and rude. Jack C. And Veronica P are correct in there reviews. I have called about 10 times maybe not only for updates on my order but only to be as they argued me down about a hundred dollar discount for errors they made to my first intial order which was called along with the first contract for $99 because that order was of a lesser value. I've tried to be polite the first 7 times. The warranty sent to me a warranty stating I paid $0 for $2356. 00 I paid $2526. 81 plus another $138 for the warranty. My only request was my contract to be updated and corrected. In the received t I need to use it. I have been calling for a week now. Also the contract clearly states these details are pertinent to and issues that may arise in the future. To think I was going to spend another 2k with this for a dinning set I think not company the customer service has turned me off!

The company refused to give FAIR and equitable customer service when their products arrived DAMAGED to my home. Instead of asking me how I wanted to handle the reconciliation, they proceeded to tell me what they were going to do, and that they were not going to deviate. This resulted in me NOT receiving the item that I paid for. Further more, when I asked for the cancellation of a protection plan due to having to cancel other furniture pieces from my order, they waiting for two weeks to tell me that it had already registered and they couldn't cancel my coverage, which is essentially theft! I would say spend more somewhere else and get better service!