Coleman FurnitureReviews 3,779

I have nothing to say against Coleman furnsiture cause I am satisfied with the sofa that I ordered. It is as what I have seen on line and the functions are what really what me and my family needs.
Can't give it a five star though because the delivery was bad in the sense that their schedule is not flexible to fit our convenient time. My husband needs to cit work short and I missed lunch from work just to make sure that somebody is at home at time they deliver. They said they will call me 30 minites before they arrive but they called whentheybqhere already outside the house. It took me 8 minutes to arrive home but before that they were alreadybcalling me again as to what time I will arrive home. That day was just so draining.

I ordered furniture. They claimed they would deliver in three weeks. They did not. I followed up. They said they would deliver in six to eight weeks. They did not. I followed up. They said it was stuck somewhere in California and they had no estimate as to how long it would take for it to arrive. I asked to cancel my order and they refused to cancel without charging a restocking fee. I think they are running a scam to take people's restocking fees. BEWARE!

I ordered 6 chairs from a very knowledgeable and helpful saleswoman. All conducted over the phone. Expected delivery 2 to 3 weeks. The next day (Oct 1) I got an email from Coleman saying the chairs were shipped and tracking info would come separately. Two weeks later: no tracking info. I called the store and was in the queue for an hour! Finally got an answer and was told they were not shipped but would be shipped "by the end of the week," I asked to speak to a manager who said she would check herself on Friday and would call me to confirm they were shipped and provide me the tracking information. I received no call. I called today, again waited in cue for 30 minutes. I was told they were shipped last week. She could not check with the factory because it was a weekend. No manager was on duty for me to speak with today.
Not sure I would recommend Coleman Furniture. Terrible service and difficult to contact.

I was a slightly concerned about buying a sofa sight-unseen, from a company I never purchased from before. However, I could not be more pleased with my purchase! The sofa is exactly as described, the shipping was timely, and the delivery and setup experience was great! The guys were real careful with the furniture, making sure not to get it dirty, and they cleaned up everything! I will absolutely buy from Coleman Furniture again!