Coleman FurnitureReviews 3,779

Very good, a long wait because of Covid but definitely worth it. The bedroom suite that i ordered was delivered and set up with care and efficiency.

I ordered a bedroom set back in may and it is now almost November and they have been telling me it will arrive every 4 weeks since June. Every time I try to speak to a manager someone on the phone rudely says there aren't any managers available and they will call me back and I have never once got a call back. They have also said they cannot refund me and if they did there are cancelation fees. After trying to deal with this for 6 months I finally ordered a different bedroom set that was guaranteed to Me by a sales person and another person that it's available and I'm stock so I went on with that order and out of nowhere they canceled both orders. So now after trying to find out what happened they still won't let me speak to a manager and tell me I should try to call back in a month and that there's nothing they'll do. Overall a horrible experience and after waiting 6 months I currently have no order and my money has not been refunded. They refuse show any kind of professionalism and customer support and will not help with my order or my refund.

Great job all around of keeping me informed of the process. Took a while to get my loveseat to my place, but that is not the fault of Coleman. The item purchased was a highly requested item that was backordered and a limited workforce at the company that creates the furniture was limited at the time. Once Coleman received it, it was transported quickly. Local delivery team did a fantastic job of getting item in the house and setting it up for us. This completed our furniture collection and we thank Coleman for getting this to us at a great price.

We purchased a Boca Corner Bookcase Unit. Service during the purchasing phase was great. The unit arrived and our 'white glove' delivery/installation was a disaster. They had no idea what they were doing and asked to see a picture. Once the got started things seemed ok, however after they left we found that less than half the bolts, non of the screws were used in the installation. They also did not instal the decorative components. They rushed around once it was set up cleaning up and had me sign a form that it had been delivered (and everything was present/we we satisfied). My mistake not reading every word carefully. Once they left and we started to really look we realized the problems. I called Coleman the next day and was told sorry our problem since we signed the form. They then said that they would try to help, but not because they had to... and the free 5 years of insurance that doesn't cover this! I then exchanged numerous emails with pictures and little happened. I finally called the manufacturer directly and about a week later all the parts arrived in the mail. It took me about 2 hours to take everything apart and put it back together correctly. The piece looks great. However, I will never use Coleman again. A very bad experience!

Christine V. was a great help. Very knowledgeable and courteous. Beautiful selections. The furniture arrived on time. The delivery was seamless, and the furniture was packed so well that there weren't any problems at all. The delivery company used was outstanding. The girls scheduling the delivery could not have been any more pleasant and accommodating. The delivery men were pleasant, professional and courteous of my home. I doubt that I will ever shop anywhere else for furniture because their customer service on all levels is second to none.

Although hesitant to make a furniture purchase sight unseen, Coleman Furniture made that anxiety disappear. From deciding upon the item I wanted, ordering online and being made aware upfront of delivery time frame, everything went smoothly. Delivery went as planned and table arrived assembled and placed where I requested. The gentlemen were courteous. The two sided lift Cocktail table is the perfect addition to a Sectional Sofa. The table has it's own unique style. It is solid, sturdy, and easy to move with casters. I am very pleased with my purchase and would recommend Coleman Furniture. Customer service was also helpful as my table went on sale a week after my purchase, and I was credited the difference!