Coleman FurnitureReviews 3,782

Received dozens of emails regarding the delivery time and each email stated "Good news, your order will be ready in 4 to 5 weeks for shipment". 5 months later and still received that same email stating 4 to 5 weeks. We called, we emailed. Absolutely no help or even some sort of discount for the inconvenience. Never would have bought through them if we had known upfront that there would be a 5 to? Month wait. Canceled order on the 5th month. Terrible communication between the retailers and manufacturers.

Bought bedroom furniture and with my rewards decided to buy the bench that matches, after 6 months on order and every month I get a update on a arrival date open a email to a "your order has ben cancelled" keep in mind ive called this company 3 times and each time it's due to covit and still on its way. When I called after canceled email was told they are no longer making this item. I get in web site and find this bench is still made and 200.00 more than when I purchased. DON'T TRUST THIS COMLANY. THEY DO NOT UPHOLD WHAT THEY SAY THEY WILL DO

I ordered a sectional on July 31,2020 under the notion that the item will arrive within 6-9 weeks after ordering. I kept getting emails saying shipment is delayed because of the coronavirus. Okay I'm patient and totally understand the times we are in no worriers. Well, another delay in shipment email came. Now it goes from me placing the order on July 31,2020 to today November 13,2020 receiving an update: your order will ship 1/12/2021. Awful company and they used the world's pandemic to mislead me and I'm sure countless others.

I ordered a bed frame from Coleman. I was told it would take 1-2 weeks to deliver. Almost six weeks later the bed still hasn't arrived. I understand things are slower because of Covid but I've been sleeping on the floor for two months. I have to move on and get a bed elsewhere. When I called to cancel the order I was charged a "restocking" fee. This is unfair. The item was never delivered! I've been working with other furniture companies who've had major delays (not this bad though), and I've had to cancel with them but they've not charged me a fee for their own failures! This is tantamount to thievery. TERRIBLE EXPERIENCE. TERRIBLE COMPANY. STEER CLEAR!

The furniture, a queen- sized bed, painted dark brown was delivered On October 26th 2020, earlier than scheduled (7:30 to 8:30am), around 7:15am. It was cloudy and dark, and we were very excited to receive our bed after a long wait following order placement. Immediately following assembly, I was asked to sign a paper. I did not inspect and signed the paper as I wanted the three people in the delivery crew to leave. None of them had face masks on. It was my mistake for not inspecting the bed. On October 29th, by accident, we noticed surface damage, a gouge that had been painted over on the side panel furthest away from view at an obscure location. It is difficult to see, and easy to miss unless someone run their hand over that entire area. The fact is, it was damaged before it was delivered. Coleman managers told me it was my responsibility to fix. They are unable to accept responsibility.
I have wondered if it was the strategy of the delivery crew, knowing about the damage, to came early when customers are least attentive to details and not wearing face masks to intimidate customers during this pandemic; allowing them to leave at the earliest!