Coleman FurnitureReviews 3,791

I'm sure everyone who gave this place a good review did it in the beginning this couch broke down within 6 months of having just by sitting on it im a 152 pounds and the first thing that happend was a board was wobbly called reported it as a claim because I did purchase the insurance they offer they said I had to wait a full year until coverage kicked in called at the year mark reported a borad was completely broke and also a coffee stain and rip on the inside they said I made the same claim a year before. Do not buy from here. It comes as a beautiful looking couch but doesn't last its me my husband and newborn baby that shouldn't have happened

BBB files indicate that this business has a Pattern of Complaints concerning issues with the quality and delivery process for Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality, so that repairs were needed almost immediately. Some consumers say that Coleman offers them a nominal sum to have a local repair company fix the damage. Other consumers who request a refund instead of repairs claim they are told that any refunds would be reduced by a 15% restocking fee. A number of consumers are also reporting lengthy delays in delivery of purchased items and a difficult and frustrating experiencen with Coleman Furniture's customer service in trying to obtain the exact date when their orders will be delivered.

We bought a sectional and bedroom outfit from Coleman Furniture delivered on 6/21/2019 and bedroom outfit had knicks in it. Delivery guys took pictures and filled out report. Coleman said they never got report. The sectional where the chaise part of it connects too the loveseat part of it connects the wood pushed through frame and tore material covering frame. Coleman said that is not a manufacturer defect so wouldn't cover it. We paid over $6,000 for the bedroom outfit and sectional and bought a warranty they don't honor. The furniture is 17 months old and I will never buy from them again, they have cheap furniture and don't honor their warranties.

Wish we had seen the reviews before purchasing. Was advertised as fully assembled; not true, we had to assemble and instructions not good and one screw wouldn't even go all the way into the hole it was supposed to. Wish we had never ordered. Chair is very uncomfortable to sit in and backs not made to be comfortable and seats too small. Wish we could get a refund. Very expensive lesson for a very poorly made item that was not made in NC; came from Malaysia. Buyers need to be advised of this unsatisfactory product.

Our experience was so unfortunate! We ordered in May and was immediately delayed from COVID but when things picked backed up still delayed, then delayed for broken pieces, given run around, and then months later, promised multiple dates from multiple customer reps, arrives with grease handprints and tears! Delivery guys were even shocked. After being on customer service requesting a manager and the delivery guys waiting in my driveway for over an hour( because we couldn't accept order because we would be responsible if they left) I was rudely handled and told that it wasn't their problem and "We shouldn't point fingers!" She actually said "Are you going to stop talking so I can? Customer service is supposed to be that, where you actually make it right for the customer or at least accept responsibility. I requested them to return my order and not charge me restocking and shipping and they said I would still be responsible and have to pay percentage despite being pushed off for this long, run around about broken pieces ( being charged 2 months ago with no product) and arriving with handprints. After, refusing to accept the order or asking them to at min return half of the cost of dirty chairs so I could get them cleaned ( because who knows how long it would take to get them back or if they would come back fixed) I was finally transferred to a manager after 4 calls being dropped and told every manager was busy for over 30 min, a manager finally agreed and sent an email verifying the amount requested. It should not have had to go this way or take this long for them to fix the issue. Delivery can be blamed on COVID, but customer service cannot. I was very excited about this couch and trusted the company and what the reps said. Be aware when purchasing, if you have any issues it could get unnecessarily difficult to resolve.

Don't get scrammed coleman furniture has a C rating with the BBB and over 244 complaints in last 12 months of 2020 with issues with the quality and delivery process for Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality and there are people waiting over 5 mouths for delivery and there 15% re-stoking fee

Worst customer service I've ever experienced. Ordered a bedroom set and month after month (now Nov.) I received a copy and paste response about where my furniture was. When they sent the last copy and paste saying delivery now is pushed to January (I ordered in July) I cancelled my order. Instead of sending pieces they had, they held my entire order for months. I shopped at my local Ashley Furniture store today and the exact set I wanted will now be delivered in 3 weeks.