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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
793
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,085 reviews

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Mississippi
1 review
1 helpful vote
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Great bed!
May 4, 2021

Great company. Fast shipping, beautiful bed. Very pleased with service. Will look great in new room!

Date of experience: May 3, 2021
Pennsylvania
2 reviews
1 helpful vote
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We ordered a bar set with three stools on line for a vacation home. The style is what we wanted and while concerned ordering on line we were happy to see we received a quality product made of solid wood that was fully assembled. The delivery was very good -- notification that day before with a four hour window and a call one hour before and they arrived just as they had stated. The delivery team was very good and set up the furniture where we wanted in the house taking great care to not damage anything. All in all a great experience

Date of experience: May 3, 2021
Maryland
1 review
1 helpful vote
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We purchased a Willowton Whitewash Entertainment Center from Coleman. This was the least expensive one we could find, and it is wonderful. My fiancé put it together in just about two hours total, and it is holding up really well so far. It's super spacious, too. Definitely would recommend! The only issue was shipping took about a month, but it was worth the wait.

Date of experience: May 3, 2021
Arizona
1 review
2 helpful votes
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Ordered a couch on December 24th... now May 3rd and still haven't received it. All communication says they won't charge you until your item ships, however they charged me last week and said it would ship this week. Received an email update today that it would now be over another month before it ships. Contacted them to get a refund of the money, as per their own communication, and they said that wasn't possible without cancelling the order and going to the back of the line. No solutions offered at all. Only excuses. I understand delays but taking money for items that haven't shipped goes against everything they have communicated over the past 6 months and should be illegal. And if the mistake happens, the money should be refunded automatically and then taken once the items really do ship.

Date of experience: May 3, 2021
Florida
1 review
0 helpful votes
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After looking for over 4 months for 2 nightstands I found these beautiful well made nightstands. The style is modern, the size is small, which is what I needed, and the drawers are the perfect size and well finished. The drawers open and close without difficulty.

Date of experience: April 30, 2021
Washington
3 reviews
0 helpful votes
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BE AWARE! The photo on the Coleman Furniture shows an end table with antique bronze finished metal legs and shelves. I ordered this table because it matches the coffee table I have of the same design, top, and metal finish. The table they sent me has a dirty steel finish rather than antique bronze (see attached photo of coffee table and shelf from the end table they sent me). I have corresponded with them about the issue several times and they are not willing to correct the problem. They didn't publish my review about this issue on their website, so I'm trying to alert people to the problem on other sites.

Date of experience: April 29, 2021
Michigan
2 reviews
0 helpful votes
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Nice to meet you
April 29, 2021

I was looking for a particular item and found it at Coleman Furniture. I am a decorator and was extremely pleased by the quality of the selection, the pricing, and the ease of ordering. When the order was placed, I was even more pleased at how quickly it was delivered-and I absolutely love the look. Still working in the space-but the vision is coming alive. I have referred 4-5 people to the site already. Coleman's is my new "place-to-go." So nice to meet you.

Date of experience: April 28, 2021
Indiana
1 review
1 helpful vote
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No
April 29, 2021

They have so many complaints on BBB. I'm not sure where their good reviews could have came from. Bad customer service and they keep pushing my delivery date back. This is not fair at all. We have already been waiting months.

Date of experience: April 27, 2021
Brad K. Coleman Furniture Rep
over a year old

Hello Meg,

Thanks for taking the time to share your feedback! Due to global supply chain issues stemming from Covid-19, the furniture industry (among many other industries) is experiencing unprecedented delays with importing goods and distributing product. While we appreciate your patience with the delays, we'd like to assure you that your furniture will ship as soon as production is complete.

Please note that orders can be cancelled free of charge any time before they ship from the manufacturer. In the event that you need an item sooner and would like assistance with cancelling or editing your order, please feel free to contact our customer service team via [email protected].

We're standing by ready to help!

The Coleman Furniture team

California
1 review
0 helpful votes
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Excellent recliners!
April 28, 2021

Very comfortable, stylish and great quality. I bought 3 loveseats and everyone loves them. Excellent for daily use as well as home-theater seating for movie nights.

Date of experience: April 26, 2021
Texas
1 review
0 helpful votes
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Tried to return 4 barstools that did not match my other gold accents and looked cheap10 days after receiving them ( bc doing total home remodel and did not want to unbox before ready for them to avoid dust/damage). When asked about return said nope, no way, nothing they will do. Now I'm stuck with $700 worth of cheap white barstools.

Date of experience: April 26, 2021
Texas
1 review
0 helpful votes
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6128440 sofa table
April 28, 2021

Quality furniture, fast shipping, reasonable prices. Furniture was easy to put together. This is the second piece of furniture I've ordered from the company. The company provided reliable shipping information.

Date of experience: April 26, 2021
Nevada
1 review
1 helpful vote
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Avoid ordered mattress 12 weeks ago never came! Cancelled order said they can't get the mattess. Zero compensation zero solution inept sales and customer service! They don't have any of the furniture just a drop ship scam company

Date of experience: April 24, 2021
Wisconsin
1 review
0 helpful votes
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We couldn't be happier!
April 24, 2021

I have to start by saying I was VERY nervous to place such a big purchase online. After finding great reviews for Coleman Furniture, I decided to take a chance. Their price was less than our local furniture store AND they offered FREE DELIVERY AND SET UP! They kept in communication via email informing me of each step of the process/order. I was absolutely shocked when it only took 18 days from ordering the couch to it being in my home! The couch arrived in perfect condition delivered by professionals who took care to bring in, set up, and make sure that we were 100% happy before leaving. There is not one single thing I could suggest to make a better experience. Coleman has new lifetime customers with us!

Date of experience: April 23, 2021
Pennsylvania
1 review
0 helpful votes
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I ordered 4 Ashley Furniture signature chairs and they are really nice. So nice that I have to repaint the whole room. Good communication and they came sooner then planned. They gave me a date, and sent an email stating it would be delayed, but came at original time, even though it was a month later.

Date of experience: April 23, 2021
New Jersey
1 review
0 helpful votes
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Basement Bar
April 20, 2021

Overall really happy with how the bar looks. It was delivered faster than expected and the delivery team got it down to the basement with ease.

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Furniture
April 20, 2021

Waiting 5 months for furniture
They were paid right after the order & still no furniture
Every time we call we get a different story
Furniture is in China
Furniture is in North Carolina
Etc etc

Date of experience: April 20, 2021
Florida
1 review
1 helpful vote
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I love this entertainment center! It is perfect, installation was great.The guys were efficient and vey pleasant. This is my 2nd purchase from Coleman Furniture and both were very great experiences. The furniture is top of the line and very easy.

Date of experience: April 19, 2021
Colorado
1 review
6 helpful votes
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I ordered a couch from this website in March... the delivery says 2-10 weeks. Online it's talking me my furniture will not be delivered until October. That would be 7 months total. I am currently living in my apartment with children and no couch to sit on. Really inconvenient and not worth the price. They should have a warning saying order 6 months in advance. This is so sad and ridiculous.

Date of experience: April 19, 2021
Texas
2 reviews
1 helpful vote
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Pandemic Excuses
April 19, 2021

I purchased furniture on Jan 4 2021 but over the past months they have changed my delivery date 5 times. I started off with an April 14 date of delivery to March 30 to April 30 to May 14 and now today I just got a June 24 Delivery. I am tired of hearing that this pandemic has slowed things down. I order other furniture for my home from furniture store that said it would take sometime to deliver because of the pandemic but my furniture from them came in on time. Normally online purchases are pretty good but I guess when it comes to furniture it is not worth it. I am going to cancel my order and hopefully I won't have problems getting my money back.

Date of experience: April 19, 2021
New Jersey
1 review
0 helpful votes
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Great desk, delivery, and installation
April 19, 2021

The desk I ordered is very high quality, as described on the website, and conveniently delivered and installed. Very happy with the product, service, and overall experience.

Date of experience: April 18, 2021