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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
790
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,088 reviews

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Pennsylvania
1 review
1 helpful vote
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Item review
June 7, 2021

Ordered stools for my kitchen - they arrived quickly and very well packaged. Great customer service along the way. Order number: *******

Date of experience: June 6, 2021
Florida
1 review
1 helpful vote
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Elegant Sideboard
June 3, 2021

I bought a table that had brass legs. This sideboard matches it completely. It is elegant and modern. It is made of solid wood and brass fixtures that show its quality. I was very happy with the price and the delivery.

Date of experience: June 2, 2021
Oregon
1 review
1 helpful vote
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I purchased the Larkinhurst Earth Queen Sofa Sleeper and the matching Larkinhurst Earth Loveseat by Ashley. Order number #*******. I fell in love with the rolled arms and nail finish detail.

The company is based in Cedarhurst, NY and I live on the Oregon Coast. I thought the order would take months to arrive. Placed the order on April 15,2021 and received the furniture on May 20,2021. That was fast.

The furniture was delivered by two gentlemen, who were both dressed professionally, smiled, and introduced themselves. They set the pieces down just where I wanted, one man even fluffed the pillows that came with the furniture. After they were done, the paperwork was simple, they asked that I inspect the two pieces to ensure they are in good condition and not damaged. One of the delivery men took photos as well. They were sure to pick up any packing material when unwrapping them.

I could not be happier; my husband is very pleased as well. The furniture is very well made, the sleeper sofa has a nice mattress to it, about five inches thick. We have not used it yet, but the holidays are coming and so will the kids!

So excited to have such beautiful furniture in my home and Coleman made it happen. Coleman has a customer for life.

Sincerest regards,
Valerie P.

Date of experience: May 24, 2021
New York
1 review
1 helpful vote
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Great experience
May 25, 2021

Great experience. Mattress came undamaged and on time. I would definitely buy from coleman again. *******.

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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We purchased a large Coleman reclining sectional at the end of 2019. We were building a house so it did not get used until February 2020. In March of this year, we noticed a large hold in the connecting piece. I contacted Coleman and it was out of the one year warranty. We did not buy the extended warranty because we have not had good luck with extended warranties in the past. I purchased upholstery thread and tried to repair it myself. I will attach a picture. That piece is rarely used, only when our grandkids visit. I am super disappointed with how the furniture has held up. I am attaching a picture. The hole was roughly 9 to 10 inches. Keep in mind I repaired it myself so it does not look the best.

Date of experience: May 19, 2021
California
1 review
1 helpful vote
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The price was great for our entertainment center with piers and fireplace. The shipping was very fast too. I couldn't believe it when it arrived on our doorstep within a few days. The fireplace shipped separate. All the boxes were in great shape. We are assembling it this weekend and know that it will take a bit of time.

Date of experience: May 17, 2021
Ohio
1 review
0 helpful votes
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Order # *******

I have never ordered from this company before, but was pleasantly surprised. I was looking for storage furniture for my new office and found this unique bureau. I wondered how the delivery process would work with such a large piece of furniture, but it all went really well. The was also impressed with how the furniture was packed and wrapped. I don't think there was any way that this bureau could have become damaged in transport, unless it fell off a truck on the highway. It was very impressive and took a lot of time to undo. The bureau looks great and the process was pretty easy. Would definitely buy from Coleman Furniture again!

Date of experience: May 15, 2021
California
1 review
5 helpful votes
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Beware! Do not buy from Coleman Renegade or TOV Furniture! They deliver defective furniture & if you don't want it charge you $1000 to return it! They are the worst place to buy any furniture online & are scammers! They all work together in up state New York in the same office about 40 employees & they steal your money! They delivered a defective recliner to us the delivery men took it back then told us we had no choice except to pay $1000 to return the product or have it redelivered. RUN AWAY from this place! They are scammers & should be shut down! We made complaints with the BBB & anywhere we could to warn everyone. They stole $3000 from us & do not guarantee anything!

Date of experience: May 14, 2021
Oklahoma
1 review
1 helpful vote
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I was very pleased with my purchase from Coleman's. The sofa I purchased is the color I was wanting and the quality is exceptional.

Order number: *******

Date of experience: May 12, 2021
Texas
1 review
1 helpful vote
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I love the wingback chairs I ordered. I originally saw the chairs on an interior designer's Instagram. I wanted to redecorate my living room, so I ordered the chairs. The chairs are lovely. I got the cream color. However, since the chairs are white and velvet, they will probably get dirty easily. But I plan to get furniture cleaner to keep my chairs clean.
Order number: *******

Date of experience: May 10, 2021
Virginia
1 review
1 helpful vote
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Beautiful counter stools
May 11, 2021

We bought 2 sets (4) counter stools from Coleman Furniture. They're beautiful and match the description as stated on the website. The shipping was done in time. Got lots of compliment for the stools. Order ID: *******

Date of experience: May 10, 2021
Alabama
1 review
0 helpful votes
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Order# *******: I ordered 2 end tables & the coffee table. I love them! These tables added extra value to my living room, looks glamorous.

Date of experience: May 9, 2021
Michigan
3 reviews
3 helpful votes
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Estimated Shipping Dates Are a Joke
May 5, 2021

Be prepared to wait 6 months or more for your order. I ordered my furniture on January 22,2021. The website states that the estimated ship date for my items is 3-4 weeks (and it still states this although I am living proof that is not true!). It is now May 5th and my latest ship date is pushed out until June. I have called customer service twice and have gotten completely different answers --one rep stated that everything was in stock except the table. I asked if I could cancel just the table to receive the rest quicker, she said no, but that she would expedite it with the warehouse. The other rep said I can cancel the whole order, but there is no way to "expedite". Meanwhile, website still says you can order and receive within 3-4 weeks. I feel like they are hiding the truth to make the sales. Very unhappy, but at this point, I've waited so long I am not inclined to start over with another vendor.

Date of experience: May 5, 2021
Oregon
1 review
1 helpful vote
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Was able to purchase a table and have delivered for free in time quoted. Price competitive with other online and in store stores. White glove delivery included.

Date of experience: May 4, 2021
Mississippi
1 review
1 helpful vote
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Great bed!
May 4, 2021

Great company. Fast shipping, beautiful bed. Very pleased with service. Will look great in new room!

Date of experience: May 3, 2021
Pennsylvania
2 reviews
1 helpful vote
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We ordered a bar set with three stools on line for a vacation home. The style is what we wanted and while concerned ordering on line we were happy to see we received a quality product made of solid wood that was fully assembled. The delivery was very good -- notification that day before with a four hour window and a call one hour before and they arrived just as they had stated. The delivery team was very good and set up the furniture where we wanted in the house taking great care to not damage anything. All in all a great experience

Date of experience: May 3, 2021
Maryland
1 review
1 helpful vote
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We purchased a Willowton Whitewash Entertainment Center from Coleman. This was the least expensive one we could find, and it is wonderful. My fiancé put it together in just about two hours total, and it is holding up really well so far. It's super spacious, too. Definitely would recommend! The only issue was shipping took about a month, but it was worth the wait.

Date of experience: May 3, 2021
Arizona
1 review
2 helpful votes
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Ordered a couch on December 24th... now May 3rd and still haven't received it. All communication says they won't charge you until your item ships, however they charged me last week and said it would ship this week. Received an email update today that it would now be over another month before it ships. Contacted them to get a refund of the money, as per their own communication, and they said that wasn't possible without cancelling the order and going to the back of the line. No solutions offered at all. Only excuses. I understand delays but taking money for items that haven't shipped goes against everything they have communicated over the past 6 months and should be illegal. And if the mistake happens, the money should be refunded automatically and then taken once the items really do ship.

Date of experience: May 3, 2021
Florida
1 review
0 helpful votes
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After looking for over 4 months for 2 nightstands I found these beautiful well made nightstands. The style is modern, the size is small, which is what I needed, and the drawers are the perfect size and well finished. The drawers open and close without difficulty.

Date of experience: April 30, 2021
Washington
3 reviews
0 helpful votes
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BE AWARE! The photo on the Coleman Furniture shows an end table with antique bronze finished metal legs and shelves. I ordered this table because it matches the coffee table I have of the same design, top, and metal finish. The table they sent me has a dirty steel finish rather than antique bronze (see attached photo of coffee table and shelf from the end table they sent me). I have corresponded with them about the issue several times and they are not willing to correct the problem. They didn't publish my review about this issue on their website, so I'm trying to alert people to the problem on other sites.

Date of experience: April 29, 2021