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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
793
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,085 reviews

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California
1 review
0 helpful votes
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Sectional is cozy!
April 28, 2022

I bought this sectional online after a month of shopping around. I was scared of not seeing in person, after reading reviews I decided to buy. I'm very happy I did! It's so soft, big, and cozy. The description and reviews were spot on.
Delivery was great.
I'm very satisfied and plan in buying a chair to match!
*******

Date of experience: April 27, 2022
New York
1 review
0 helpful votes
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Top Notch
April 28, 2022

Service was tremendous. I knew when and where the product was every step of the way. Delivery was great, they fully assembled it and brought in directly to the location. It was difficult to watch someone else put something together. I like to do that myself but I let it go, lol.

Date of experience: April 27, 2022
California
1 review
0 helpful votes
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DO NOT PURCHASE FURNITURE FROM COLEMAN FURNITURE! They sent me a damaged (completely broken in half) item and refused to give me my money back for it. Then they proceeded to harass me for the damaged item back after not giving me my refund. They send a replacement I never even wanted. I just wanted my money back. They sent a damaged item with torn packaging and request that it must be picked up in its ORIGINAL packaging which I emailed and shown them is completely unable to be reused. I told them if they want the item they must provide new packaging but instead they send people to pick up the item even though it has no packaging. After months they are still emailing me. Can't believe they are refusing to provide packaging for the damaged THEY sent. This isn't a reasonable. The item wasn't even good quality either.

Date of experience: April 26, 2022
Texas
1 review
0 helpful votes
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Terrific company
April 26, 2022

I wish I came across Coleman Furniture along time ago! Delivery is super with polite friendly men who set up the furniture where you want it!
*******

Date of experience: April 25, 2022
Pennsylvania
1 review
0 helpful votes
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Very Happy
April 22, 2022

I was a little leery ordering furniture online that I had not previously seen in person. The Brayton Manor Jr Executive Credenza with Hutch exceeded my expectations. The quality is great, and my 27" monitor and printer fit perfectly. It was delivered in four weeks, when my local furniture store wouldn't be able to deliver a similar product for 2-4 months. The delivery service was very prompt and polite, again exceeding my expectations. I will definitely purchase from Coleman again.

Date of experience: April 21, 2022
Virginia
1 review
0 helpful votes
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Love my sofa
April 22, 2022

The sofa set is well worth the money. It is so comfortable to sit on and watch TV, read a book or use your phone. One of the features is a plug for your phone. Love it.

Date of experience: April 21, 2022
Ohio
1 review
0 helpful votes
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Love the new sectional! Plenty of space for a large family and super comfortable! Came 2 weeks faster than originally scheduled and made me one happy lady! Thanks so much Coleman's!

Date of experience: April 20, 2022
Georgia
1 review
0 helpful votes
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Living room set
April 20, 2022

I really appreciate the service that I received from Coleman furniture. I love my living room set and already have a dining room set coming from them as well. Can't wait to receive it. (Order number *******)

Date of experience: April 19, 2022
Indiana
1 review
0 helpful votes
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Livingroom Furniture
April 20, 2022

Love my experience with Coleman Furniture. Extremely helpful. They were easy to work with and I was able to get what I was looking for.

Date of experience: April 19, 2022
Texas
2 reviews
0 helpful votes
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Highly Recommend
April 20, 2022

Furniture was of the highest quality and the delivery was great. The team built and setup the furniture and made life easy. Would buy again.

Date of experience: April 19, 2022
Indiana
1 review
0 helpful votes
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F'ed me OVER
April 13, 2022

I spend a lot of time searching for furniture, looking at deals, etc. I see a living room set but best deal was at Colemans. I order it. Few days later, I get a cancellation email. I contact them. They tell me it will be too long on backorder, possibly may not come, so they cancelled. I cant begin to describe how angry I am. I said leave on backorder! I passed up on deals I can't get now! Your company had a sale and even sent me a text saying "hey, noticed you checking this out, get it NOW while supplies last" blah blah, one of those BS text's. I go right on and order. I pay. I'm told it will be 4-5 weeks. Cool, no rush. Then you F me over and cancel my order?! Have to wait for my refund to be returned to my account so I cant even buy anything now even if I found a good deal?! How dare you! That is complete garbage! They have no respect for my time or money.

Date of experience: April 13, 2022
Brad K. Coleman Furniture Rep
over a year old

Hi Diana!

We would like to extend our sincerest apologies that we were unable to fill your order. We do our best to provide accurate inventory information to our customers by keeping in very regular contact with the manufacturers about the product availability and production schedules. Unfortunately, once we processed your order, the manufacturer advised us that due to a distribution issue in your area, they cannot provide the products for us to fill your order. Since they do not have an estimate on when this is going to be available in your area, we cannot keep your order on backorder. As soon as this information was provided to us, we processed a refund in order to get your funds back to you as quickly as possible.

We truly wish we could have filled this order for you. We apologize for any inconvenience this has caused you. For further information, please feel free to contact us at 800-974-5255.

Julie G.
Customer Experience Representative

Massachusetts
1 review
0 helpful votes
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I had an excellent experience with coleman. Prices were great, quality workmanship and fast shipping. I will definitely be using again in the future.

Date of experience: April 12, 2022
Connecticut
1 review
0 helpful votes
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Ordered this table from two other companies and got nothing but run arounds. Coleman answered my questions immediately, processed the order and shipped it within the time they estimated on the phone call. The table arrived in perfect condition and the directions to put it together were fine! Thanks for the super service! The wife is 100% happy!

Date of experience: April 4, 2022
Alabama
1 review
0 helpful votes
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Good experience!
April 4, 2022

I had a pretty good experience with Coleman. The only issue was my original order was not in stock but I was able to speak to a very helpful associate to help me pick out something similar. From there everything went perfectly. I was updated on the status of my shipment and the delivery team was excellent and available to contact which is something you can't say about a lot of these other shipping companies.

Date of experience: April 3, 2022
Illinois
1 review
0 helpful votes
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Review
April 3, 2022

Great service! Delivery was on time and quick. They brought the couch in and put it right where I wanted it.

Date of experience: April 3, 2022
South Carolina
2 reviews
0 helpful votes
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Lovely dining table
April 3, 2022

After purchasing a dining table from another company 9 months ago, and dealing with them pushing the delivery back yet another 7 months, I finally cancelled that order and bought a dining table from Coleman Furniture. I have purchased from them before and had a very positive experience. It's been very challenging to find a table that is 120" long and doesn't have a lead time of 6-12 months. Found one on Coleman Furniture's website with a 7-8 week lead time. The table was delivered in 4 weeks…a whole month early! As someone who has furnished a whole house over the last several months, I can assure you that never happens with all the "supply chain issues" we have been dealing with the last two years. Coleman kept me informed of the delivery every step of the way. The delivery crew was very professional, friendly, and came right on time. They had no issues brining they table upstairs and putting it together. The table received was exactly how it was described on the website. Will definitely go to Coleman for future furniture purchases. They have a lot of the same items as popular brand furniture stores, but without the ridiculous shipping charges. Their pricing is better as well. So happy to finally have a dining table and very happy with this purchase. Order *******.

Date of experience: April 3, 2022
Illinois
1 review
1 helpful vote
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Robbed
March 31, 2022

Canceled order after they tried to deliver an entertainment center that was broken in several places and messed up areas just painted over to fix. Told to keep item and they would replace what's broken and damaged, it was the entire unit! We refused! They then charged a restocking fee and a delivery fee and said we agreed to those term's. Almost $500.00 worth what are they nuts! No one would agree to those terms. The customer service rep was the worst I have ever dealt with in all my life. I am 59 years old! That says a lot! I would never ever buy anything from Coleman and I would definitely not believe the so called 4.7 ratings. Liars! Item was not even taken off the truck so unable to get any pictures of it.

Date of experience: March 31, 2022
Ohio
1 review
0 helpful votes
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Order# 6183303
March 28, 2022

Very happy with Coleman Furniture! The couches arrived on time and in very pristine condition! The sofa/loveseat set we purchased is so comfy. Can't wait to actually break it in!

Date of experience: March 28, 2022
Utah
1 review
0 helpful votes
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6187615
March 28, 2022

Good product, but I understood that the chair would be assembled when it arrived. However, that service wasn't provided. I paid to have someone assemble it.

Date of experience: March 27, 2022
New Jersey
2 reviews
0 helpful votes
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Fantastic Purchasing Experience
March 28, 2022

Could not have been better. Fantastic outside loveseat at a great price with easy communications and easy delivery. Amazing, actually, these days. Will definitely buy from them again.

Date of experience: March 27, 2022