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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,094 reviews

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Maryland
1 review
0 helpful votes
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Great experience!
March 26, 2023

Everything was great. From placing the order to receiving the delivery. Using the site and making the payment were easy. We recieved it so much faster than expected and the delivery guys were great.

Date of experience: March 23, 2023
Tennessee
1 review
2 helpful votes
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Don't waste your money.
March 23, 2023

Beds have 3 slats to hold the mattress up. Headboard was damaged and looks like the spray painted over it to cover it up. We had to buy brackets to secure the sides to the headboards and foot boards due the them not staying connected. First and last time shopping with Coleman.

Date of experience: March 22, 2023
Brad K. — Coleman Furniture Rep
over a year old

Hello Tiffany, we apologize that your experience with the bed you purchased was frustrating. Can you please respond with your order number so that we can further look into this for you?

New York
1 review
0 helpful votes
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Great prices and furniture
March 22, 2023

Easy to order exactly what I wanted online. Great prices - very competitive. Delivery service was great - quick and efficient. Only complaint is how LONG it took for my order to arrive. A month and a half! Order #*******

Date of experience: March 22, 2023
North Carolina
1 review
0 helpful votes
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Patio Set
March 22, 2023

I really love this patio set & have already gotten a ton of compliments! Delivery experience was excellent although I would have liked the option to pay extra for the delivery driver to remove the huge cardboard boxes

Date of experience: March 21, 2023
New York
1 review
0 helpful votes
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Great prices and service
March 22, 2023

I am a designer who has sourced from Coleman a few times and always with a positive experience. Prices and service are excellent!

Date of experience: March 21, 2023
District of Columbia
1 review
0 helpful votes
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Had two good experiences over 6 years
March 16, 2023

I purchased my first couch from Coleman in 2017 and it was a steal of a deal. Not only that, but the delivery company they used was awesome. The guys went out of their way to squeeze it through a tight spot with no damage. I ordered another couch from them this month, and it was delivered well before estimated, and by the same delivery company (Renegade) who once again had great guys. I will continue to recommend Coleman to friends and use them myself!

Date of experience: March 15, 2023
Arizona
1 review
0 helpful votes
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Great quality and excellent delivery service
March 15, 2023

The table was of better quality than we hoped for given the modest price. Well constructed and without blemishes. The delivery team was polite and cheerful and took the time to adjust the latches where the leaf opens for a tight fit when the table is closed. They took the time to position the table to our liking and carefully reviewed for any damaged. All cheerfully. Truly white glove service as advertised.

Date of experience: March 15, 2023
Tennessee
1 review
0 helpful votes
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Review - Order 6243045
March 15, 2023

I am delighted with the table and chairs I purchased. The process was smooth from start to finish. Excellent service. Received the items faster than expected. Delivery was timely and setup was quick. Would definitely order from Coleman again.

Date of experience: March 14, 2023
Colorado
1 review
3 helpful votes
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Do not shop here
March 12, 2023

They sent me a broken bed. Refused to replace the part for months. Now refuse to take the bed back. Read their T&C. They say you can only return if the box is unopened AND you have to pay to ship it back which would cost more than the purchase price. AVOID at all costs!

Date of experience: March 12, 2023
Brad K. — Coleman Furniture Rep
over a year old

Hello Jessica,
We're disappointed to hear about your frustrating experience! Can you please respond with your order number so that we can further look into this?

Minnesota
1 review
1 helpful vote
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*******
I couldn't be happier with my decision of purchasing the nightstand. I haven't seen one as nice as this one. Perfect size and color, the rattan makes it unique. I'm in love….
Fast shipping, not damage at all and high quality. I highly recommend this nightstand.

+1
Date of experience: March 11, 2023
Texas
1 review
0 helpful votes
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This is the second time I have ordered from Coleman furniture, the first being several years ago. Both experiences were excellent, the orders were delivered on time and packaged very well. With this most recent order, I thought I had ordered the incorrect pieces for the dining set and customer service was most helpful. Turned out I had ordered correctly after all!:-) Would definitely purchase from Coleman Furniture again and would recommend them to anyone looking for a positive shopping experience and great furniture.

Date of experience: March 10, 2023
Brad K. — Coleman Furniture Rep
over a year old

Hello Ellie,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had excellent shopping experiences and that our customer service team was able to assist you with the dining set that you recently ordered. Our team works hard to provide exceptional customer service and we're glad that you were able to see that firsthand. Thank you for choosing us and we hope to see you again soon!

Michigan
1 review
0 helpful votes
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Counter Chairs
March 10, 2023

Much better vs. Ashley furniture. Great service. Attractive pricing

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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Best purchase
March 8, 2023

Love this new couch! It is a perfect fit & very comfortable to sit on. The seats recline farther back than most couches.

Date of experience: March 7, 2023
New York
1 review
0 helpful votes
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I purchased an espresso night table which came within 5 business days and is very well made. No scratches, dents or issues with the USB port outlet. I was ambivalent because I am not used to buying furniture online but I was pleasantly surprised, and impressed with the quality of the table.

Date of experience: March 7, 2023
North Carolina
1 review
0 helpful votes
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To start off the sofa itself is nice, it looks nice in person and has a great color (Natural color) but the quality of the sofa I am unsure about. I just received this sofa about two weeks ago and there are already feathers poking out the top of the couch seats. It feels uncomfortable when they poke out plus it looks bad and as the days go by I'm noticing more come out which makes me feel uneasy. I hope this couch will last at least a few years and not look like total crap from all the feathers from the inside of the couch poking out but I can't say that will happen. Also, nothing to do with the sofa itself but the delivery process and the charge to have the sofa delivered inside my second-floor apartment ($125 extra) is ridiculous and the delivery people were very rude.

Date of experience: March 7, 2023
North Carolina
1 review
0 helpful votes
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Order 6245171
March 7, 2023

Great service! Excellent pricing and fast delivery!
I have been debating getting an ottoman that match my Ashley furniture set. Purchased about six months ago. I found the matching piece at Coleman at a great price.

Date of experience: March 6, 2023
Maryland
1 review
0 helpful votes
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Excellent Service
March 2, 2023

Order # *******.
I stumbled upon Coleman furniture while looking for the perfect dresser for my bedroom. I have been looking for almost a year. I am so glad that I found them because not only did I find my perfect dresser, the service and accommodations were excellent. Colemans offers free delivery, as well as a free warranty package. I had not seen this in the many online furniture companies that I have reviewed. My order was ready quickly and was delivered within two weeks to my home, white glove service, which again is unheard of for Free. The delivery company, William and Sonoma, took great care in delivering my furniture and placing it in to my home. I will definitely be using Colemans again and I highly recommend them.

Date of experience: March 2, 2023
New Jersey
1 review
0 helpful votes
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Reclining sectional
March 2, 2023

I absolutely loved my experience with Coleman Furniture! They said my furniture would arrive in a month. I got it in less than 3 weeks! Fast shipping and great customer service! Will definitely buy from them again.

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Stoneville bar
March 2, 2023

Ordering was easy. Henny answered all my questions. Delivery was in three weeks. The Delivery team was awesome. Love my new bar. We would order from Coleman without any reservations. Thanks Henny.

Date of experience: March 1, 2023
New Jersey
1 review
1 helpful vote
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Not happy...
March 1, 2023

Based on reviews, we took a chance and ordered a beautiful hutch from Coleman. The day it was delivered there was a crack in the wood at the top of hutch by the lights and quite a few nicks in the wood. When we took the tape off glass panes, we noticed the glass was scratched. Customer Service sent a repair technician (4 weeks later) who found the same issues. It took another 3 weeks to get a call from Coleman who advised they were willing to provide a ridiculously insulting credit amount for me to keep as is. She advised that the manufacturer said the scratches were not scratches but part of the wood (tho clearly not stained) and they were not addressing the glass as it was not reported when delivery men still present (even tho not seen until tape taken off). Are you kidding me! The delivery man showed me his pics but conveniently did not submit them all and I found this out when I called about a big scratch and the glass right after they left. I submitted all my photos to the customer service rep.
So the piece is delivered damaged, tge delivery man doesnot submit all the photos, I wait 4 weeks for someone to come check out piece and now another almost 3 weeks to be told I am past the return window, they will not fix all the issues and that they will credit me $100. Really?
Needless to say, this does not sit right with me and as I wait for further word from Coleman after speaking to the manufacturer, I will be looking into legal options of my own!

Date of experience: March 1, 2023
Brad K. — Coleman Furniture Rep
over a year old

Hello Linda,
We're sorry to hear about your frustration with the damages found on your furniture. Can you please respond with your order number so that we can further look into the issues you're experiencing?