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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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I spent a long time looking for a sectional that was reasonably priced, aesthetically pleasing, and durable. I found this one, and decided it was the one after reading reviews. I haven't tried the pull out bed, but the couch itself is bigger than I expected and comfortable! The value of this sectional is very good in my opinion.
The set looks beautiful! The cover of the gaming table weighs a ton! You need 2 stong persons to remove it and play!the chairs are the most uncomfortable! They have a poor cushion and the arm rests are too low!If you want comfort, save your money and get something else, because if you return it you only get partial refund. I was told that they don't sell comfort!
I ordered a couch in March and expected the 7-8 week delivery. When they called to schedule delivery in the beginning of May I was so excited. The night before delivery I was told that they sent the wrong one, and they did not deliver it. How does it take 7-8 weeks to send the wrong couch? Is there no inspection?
After that I was told a replacement would be expedited. "Expedited" to them meant it would take another 4 weeks to ship. I have to continually ask for updates and they responded today and said it would be another month. They gave absolutely no reasoning and have made no effort to make this right. When I asked they offered me $50 credit or refund. That is nothing when it comes to the purchase of a COUCH. Doesn't even make a dent.
You are better off ordering from any other company, do not get scammed and lied to like I have.
Hello Nicole,
We're so sorry to hear about your experience with the delay in the delivery of your couch! It appears that your couch is expected to ship from the manufacturer by the end of the month. Regarding compensation, our Customer Service team has increased the amount. We sincerely apologize for any inconvenience this may have caused and look forward to a resolution at the earliest opportunity.
Love this couch we order! Great color, shape,texture, and price. We are so happy with our purchase. It came swiftly after ordering.
*******
This sectional is just so beautiful and calming. The white is truly white as it should be. The cushions are soft and easy to re-fluff as occasionally needed. I read all the other reviews which helped me make this purchase. Don't hesitate! It looks exactly as pictured! I wake up everyday to this beautiful piece and it brings me so much joy!
Hello Theresa,
Thank you for taking the time to share your experience with us! We're so glad to hear that you're satisfied with your couch and that it is exactly as pictured online! We aim to provide enough information and pictures on our website to help our customers make informed decisions, and we're glad to have met your expectations in this regard. We hope that you will enjoy your new couch for many years to come!
I ordered a sofa February 8th of this year. I still have yet to receive it (today is June 1st). And I still have not gotten a definite answer of when we will actually receive it.
I called before I even placed the order and asked how long it would be before we received delivery. I was told 8 wks. I figured that was fine and decided to order it.
I was just told today it wouldn't even ship out to my local delivery company until 06/09. And we were just told a couple of weeks ago that it was supposed to be ready and shipped 05/26.
I wouldn't have had such a problem waiting if they were upfront and honest from the beginning that it would be 4+ months.
Beyond aggravated. I will absolutely never purchase anything here again. If I could give it 0 stars I would.
Despite my negative experience with my sofa customer service does respond very quickly.
Hello Erica,
We're truly sorry to hear about your frustrating experience! It appears that your sofa will arrive at the local delivery company by the end of the week. Once it arrives, you will be contacted to set up a convenient delivery date. We look forward to a resolution shortly.
We would also like to thank you for your positive feedback about our customer service team. We strive to ensure prompt and clear communication, and we're pleased to know that you experienced that firsthand.
Great sectional for our living room. Big comfy cushions that have removable covers - perfect for a house with pets.
The order process was easy. I was able to do it online. Product availability was quick. Was quicker than originally quoted. Delivery process was perfect! Very happy with the whole process! Would highly recommend!
These guys were great, quick and the white glove service was amazing.
Ive already told several people about them.
*******
This company is a scam and a fraud do not do business with them. Whatever you do. They charge my credit card $2399. I called them to cancel the order and issue a refund and they charged me $700 in cancellation fees, even though the item was fraud. I was threatened bullied, and harassed by their sales lead *. Who demanded that I send her money via Venmo to cancel the order.
*Personal information redacted by admin
Hello Moya,
We're disappointed to hear about your frustrating experience with us! After reviewing your case, we can confirm that your order was verified by our verification team. We also want to let you know that we understand your disappointment regarding the cancellation fees. We do typically have fees associated with cancellations once an order ships from the manufacturer, and we apologize for any inconvenience this may have caused. Your feedback about your interaction with our customer service team is appreciated, as it helps us improve experiences for our customers in the future. Thank you for sharing your experience.
Damaged furniture upon DELIVERY that they won't replace, putting your order on hold so you can verify the order yourself. Why the hell did I click "PLACE ORDER?" I hate this place. Never again.
Hello B.B,
We're sorry to hear about your frustrating experience! Can you please respond with your order number so that we can further look into this issue?
Proceed with this company with caution. I ordered a sectional and then decided I wanted to add another piece. I was told I am not able to add pieces after the fact so I had to cancel the order and then reorder. Because of this, the delivery date was now pushed back over a month. We are now approaching the delivery date and they have told us that it's ready to be shipped but are waiting on other orders to send a truck our way. Our delivery should not be dependent on other people. We ordered the couch in MARCH. It's not almost JUNE. I am very disappointed with the lack of help from this company when we have spent over $4k on a couch, already been charged for the couch and have no ETA in site. I highly regret giving my money to this company
Hello Lillian,
We're sorry to hear about your frustrating experience with us! Oftentimes, when customers request to add additional items, we may need to generate a new order. Unfortunately, this can result in a delay in the delivery of the order, and we apologize for any inconvenience this may have caused you. If you can provide us with an order number, we’d be happy to further look into the current status of your couch.
We received our couch even quicker than the estimated time. The white glove moving was exceptional. The quality of this couch is amazing. It is the comfiest couch ever.
We purchased a beautiful pedestal dining table from Coleman's and we are so very pleased with it! The white glove delivery service was the best part. The gentlemen who delivered the table were kind and respectful. Everything was great. Thank you!
Hello Chris,
We’re delighted to hear about your recent experience with us. Our white glove delivery service is available for many of our furniture items, aiming to ensure a seamless delivery experience for our customers. We are thrilled to have exceeded your expectations in this regard! We hope that you will continue to enjoy your new table for many years to come!
Love the couch! Great set up and delivery. I have a puppy who's had a few accidents on the couch and it's been easy to clean up without staining.
High quality dining room table and chair set was delivered and quickly assembled. Looks better than the pictures!
Took 2 months to get the desk I ordered, and only after I called multiple times weekly to complain. Would not order again
Hello Sam,
We're really sorry to hear about your frustrations with the desk you ordered, and we apologize for any inconvenience caused. We hope that you will give us the opportunity to better serve you in the future.
Competitive pricing and quick delivery! Delivery was confirmed and quickly delivered! I love my new couch and will shop Coleman again!
Order *******
Hello Liz,
Thank you for taking the time to share your experience with us! We aim to offer competitive prices without compromising on the quality of our products and services, and we're so glad to have exceeded your expectations in this regard! We hope that you will enjoy your new couch for many years to come, and we look forward to seeing you again soon.
Received no notification that item was delivered so I have no ides how long it sat in the mail room. Never informed that item required assembly; website states many items would be set up upon delivery which is very misleading
Hello Joe,
We apologize that the assembly of your furniture was not made clear to you upon ordering. We do offer white glove delivery on many of our pieces, and that information is indicated next to that specific item on our site. (right side of the page, below 'shop similars')
We appreciate you letting us know that you didn't receive a notification when your delivery arrived, as that's not supposed to happen. Can you please give us your order number so we can look into it?
I bought a beautiful bedroom set from coleman furniture in 2020 At a reasonable price got it delivered and setup within 4 weeks except for the 2 delivery guys having problems putting my bed together wrong the 1st time things were good.So 2 years later I ordered a black laquer dining room table that costs almost $2000 without the chairs the delivery men couldn't set it up parts were missing and the bottom base was damaged after weeks I got parts delivered to my house and after a few weeks someone came back to assemble some parts were still missing and the guy that came from Nashville was just upset he had to drive so far well he couldn't assemble either and then after 3 more weeks got the rest of the parts but no one to assemble.I called coleman a dozen times with little to no help so I filed a dispute with my credit card company and they credited my account well now coleman got ready to send someone to assemble my table but my base was still damaged they finally agreeded to knock off 300 for the damaged base and another 100 for taking so long so after 4 months I finally got my table assembled! I had got the guardian 5 year warranty and filed a claim recently for some scratches on my tabletop which they denied after reading reviews I found out they also were rip offs so I filed to get a refund the Warranty didn't help if they never approve a claim.I can honestly say I will never buy anything else from coleman furniture or Guardian furniture protection!@! Don't waste your time or money!
Hello Darlene,
We're so sorry to hear about your frustrating experience with us! We're disappointed to hear that you faced multiple frustrations and inconveniences with your order. We appreciate hearing about your experience, as it'll help us improve our processes and ensure that similar issues are prevented in the future. We hope to have the opportunity to better serve you in the near future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexander,
We apologize that you had a frustrating experience! We're disappointed to learn that your new set is heavy and uncomfortable. We aim to offer a large variety of comfortable and good-quality pieces, and we're disappointed to hear that your recent furniture purchase did not align with that. Thank you for sharing your valuable feedback on this particular piece, and we hope that you will give us another opportunity to better serve you.