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From the business
Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Kept me updated about the status of my order
Delivery was on time of what the date was given delivery people were very nice
Very comfortable couch. Delivery took about 6-7 weeks and the delivery guys were great and efficient.
The company offered a good product at a fair price and their logistics department is phenomenal. We were updated frequently of the location of our order, and delivery went smoothly. The people who put the unit together were experienced, and worked well together.
Hello Evelyn,
We're thrilled to hear about your experience with us! We're glad to hear that you were satisfied with the updates you received throughout the order and delivery process. We prioritize constant communication with our customers to ensure a positive shopping experience, and we're happy that we were able to meet your expectations.
Everything went as planned, I was pleased with the service I got.
I had a great experience from beginning to end. The communication on the ETA and then to arrange delivery was great. When the couch was delivered, it was easy to set up and the instructions were very clear. I have received so many compliments on the couch, it is extremely comfortable and I am so pleased with my purchase.
Hello Jessica,
We're pleased to hear about your experience with us! We strive to provide our customers with clear and transparent communication, and we are delighted to hear that our efforts were successful in providing you with a positive experience. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!
Shipment and delivery is very slow, but I think that's across-the-board with any company you would go with…. In the end, Service was wonderful and I love the desk and bookcase I received.
It took about 2 months for me to receive my couch. When requested to return, the return fees were almost the same cost as the couch.
Ordering was easy, but the delivery timeframe was long. Just because it ships on a certain date, it still takes 3-4 weeks to receive. Once received, the drivers did a great job setting the desk up. Also, the desk had several scratches on it from the move, but never received a response from Coleman. Wanted to find out what they recommended (stain finish color or whatever) to repaid the scratches.
Hello Sherry,
We're sorry to hear that you never received a response from our team! We went ahead and escalated your question to our customer service department, who should be in touch with you shortly. Thank you for your patience.
Easy ordering, arrived earlier than expected, professional, simple delivery, comfy couch.
If you don't mind waiting 4-6 weeks, I would definitely recommend buying from them. Loving our sectional!
I would have preferred to speak to a representative before ordering,but it wasn't during business hours.
I love my new sectional and the delivery men were great! I was very pleasantly surprised with how well my shopping online went and how pleased we are with our purchase.
I would have preferred to speak to a representative before ordering,but it wasn't during business hours.
I was a little nervous about purchasing the table that I did. The price was great but there weren't many pictures. We were pleasantly surprised that the table looked even better in person.
The delivery guys did a great job getting it set up too.
Great Experience, furniture came when it was suppose to and easy assembly
Delivery took a couple weeks longer than we hoped and the delivery truck was overbooked so our delivery which was originally scheduled between 1-5 pm didn't occur until 11 pm that night. Crew was very kind and apologetic.
We love the sectional, its soft warm and cozy and very comfortable and roomy.
Delivered early which I was happy about. They delivery men k ew exactly what they were doing which made me pleased. I was asked where did I want the furniture and it was placed where I wanted it. My needs were met
It was very frustrating. The delivery service was extremely deceptive. They knew my item was damaged and had me stand in a spot away from the damage and took the proof of delivery from the same side. I had to call Coleman more than once to file a claim and was presumed guilty until I explained I had time stamped photos. Ugh. I read online that the repairs for this were not good, but I was pleasantly surprised by the veteran that was able to fix my broken table. For all the money I paid this was not a fun experience.
Hello Martha,
We apologize for the inconvenience you encountered with your order. We acknowledge that your table arrived in damaged condition and that you worked with our customer service team to have it repaired. It appears that we dispatched a technician to rectify the issue, and we're pleased to know that the problem was resolved. We're also happy to hear that you had a pleasant experience with our representative, as delivering excellent customer service is our utmost priority. Nonetheless, we're sorry to hear that the process was frustrating for you. We appreciate you sharing your experience so that we can take it into account for future improvements.
Customer service was very prompt returning emails when I inquired on the status of my order.
I was very pleased with my choice of finish for the table because it matched perfectly with my existing hutch and chairs. The table is exactly what I was wanting. I needed more seating than my round table allowed.
Hello Suzy,
Thank you for taking the time to share your experience with us! We take pride in providing attentive and prompt assistance to our customers, and we are thrilled that our was able to assist you with your status inquiries. We're also delighted to hear that you love your new table. We hope that you will enjoy it for many years to come!
The couch we ordered is great. The photos, especially of the swatches, were accurate. Service was good and customer service helpful. The only thing is that the folks who delivered the couch forgot to install the stabilizing legs, but we were able to do it ourselves.
Received couch in the time promised. They set it up quickly. Great experience overall. I've had it now for about 3 weeks. Very comfy, so far so good
Customer service is a bit slow... but they help me on the chat and when I called in they were able to answer my question. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
We're delighted to hear that you had a great experience with us and that you are satisfied with your new furniture! Our team is committed to keeping our customers informed about their orders with regular updates, and we're pleased that you found this to be helpful. Thank you for choosing us!