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Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,094 reviews

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District of Columbia
1 review
0 helpful votes
Follow Roxane Q.
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The complaint we have is not with the delivery of this furniture. We would like someone to address the poor craftsman design of these chairs. The arms on both chairs became unstable and detached less than a month after they arrived.

Date of experience: January 26, 2024
Brad K. — Coleman Furniture Rep
over a year old

Hi Roxane,
We're sorry to hear that your new chairs didn't meet your expectations. We've escalated your concern to our customer service team so that they can further look into the issue. They'll be in touch with you to assess the issue. Thanks for your patience!

California
1 review
0 helpful votes
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Gorgeous set for the outdoors
January 26, 2024

Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!

Date of experience: January 25, 2024
Illinois
1 review
0 helpful votes
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Really nice chair!
January 26, 2024

I was searching for a nice blue chair for my living room and found Coleman furniture. The chair is very good in Quality, is firm and stylish.

Date of experience: January 25, 2024
California
1 review
0 helpful votes
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Love it!
January 25, 2024

So happy with our purchase! It took about two months for it to be delivered but it was worth the wait. The sofa is so comfy and looks beautiful in our home.

Date of experience: January 25, 2024
District of Columbia
1 review
0 helpful votes
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Great company
January 25, 2024

The chests we ordered are beautiful and the delivery service was outstanding.

Date of experience: January 25, 2024
Maryland
1 review
0 helpful votes
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Great
January 25, 2024

Everything was smooth and we love the new chair. The family fights over who is going to sit in it. The pets too!

Date of experience: January 25, 2024
Arkansas
1 review
0 helpful votes
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I love this couch.
January 25, 2024

Purchasing was easy. Shipping was fast. I received this couch in 2 weeks! Delivery and setup was fast and flawless.

Date of experience: January 25, 2024
Tennessee
1 review
0 helpful votes
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As always I'm very impressed and satisfied with my purchase. Love this place and the service is the greatest.

Date of experience: January 24, 2024
Arizona
1 review
0 helpful votes
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Very satisfied
January 25, 2024

Very satisfied with the quality of the furniture and delivery.

Date of experience: January 24, 2024
Illinois
2 reviews
0 helpful votes
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Wonderful
January 25, 2024

Beautiful bench and super fast shipping, could not be happier!

Date of experience: January 24, 2024
Colorado
1 review
0 helpful votes
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Our bedroom set was ordered in December and took about 4 weeks to receive. Coleman Furniture was very helpful in tracking the order and keeping us updated. The delivery drivers were excellent and did a great job assembling the furniture when it arrived. It was a great experience and would highly recommend Coleman Furniture.

Date of experience: January 24, 2024
Alabama
1 review
0 helpful votes
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Sectional
January 31, 2024

It does not fit correctly together. The delivery team put shims under it and told me it is due to my floor being unlevel. I was left to try and fit it together by myself and still waiting until I get assistance to complete the job.

Date of experience: January 24, 2024
Tennessee
1 review
0 helpful votes
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Easy. Dropped of and when we opened it and it was perfect.

Date of experience: January 24, 2024
Utah
1 review
0 helpful votes
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Fair trade
January 24, 2024

Good price on furniture. Feel like I got my moneys worth. No complaints here

Date of experience: January 24, 2024
Florida
3 reviews
0 helpful votes
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Not as good as I thought
January 31, 2024

Coleman as the middle man was good but manufacturer was bad.
My table came when expected and the delivery guys set up all was fine until I noticed that the leaves did not line up with the table and they stowed away crooked. The manufacturer stated that this was normal in a dry environment and that the wood shrinks and swells. I am in Florida and we're are far from dry, the wood has not shrunk it has shifted and it's crooked on both ends. I wanted a resolution to this but all they could offer was a $75 credit and a poor excuse.

Date of experience: January 24, 2024
Alabama
1 review
0 helpful votes
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Company seemed good with updates but didn't stick to what was advertised when purchased.

Date of experience: January 24, 2024
Brad K. — Coleman Furniture Rep
over a year old

Hello Brandy,
We apologize for the delay in shipping your furniture. Please note that all of the dates that we provide come directly from the manufacturer based on their current production schedule. As these are only estimates, they are subject to change. To keep our customers informed, we strive to provide regular updates throughout the process regarding any alterations in the dates. We understand the frustration caused by the delay and appreciate your patience. We hope that, despite the inconvenience, you will enjoy your new furniture for many years to come!

Tennessee
1 review
0 helpful votes
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Happy
January 24, 2024

Delivery was excellent. Couch is cozy. Here is some more letters

Date of experience: January 23, 2024
District of Columbia
1 review
0 helpful votes
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So the couch is amazing and fits perfectly in my space. However, the people who dropped off and set up my couch were kind of rude. Also, the representative and person who dropped it off were not on the same page when it came time to drop my stuff off at a certain time.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Delivery was delayed.
January 30, 2024
Updated review

Furniture is beautiful. But first attempted delivery had wrong item which led to another 5-6 weeks of waiting for correct item.

Date of experience: January 23, 2024
Brad K. — Coleman Furniture Rep
over a year old

Hello Isabelle,
We're sorry to hear about your frustrating experience! We understand that unforeseen delays can arise with furniture deliveries, and our team takes great care to promptly address any issues that arise. After looking into your order, it appears that the replacement was delivered on 1/22. We trust that you will now be able to enjoy your new furniture for years to come!


Great price
December 1, 2023
Previous review

Great price

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Fast Shipping
January 23, 2024

The shipping was so fast it beat my Amazon prime order.

Date of experience: January 23, 2024