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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Coleman shipped my couch by Fedex, which was a disaster. Seven phonecalls to Fedex and they delivered it to the wrong building.
The drawers on the bed are both supported by one screw in a 1in piece of wood in the center. The drawers on the bed had a few pairs of shoes in each of them. After having the bed for roughly a month the entire support beam split from the bed and the drawers are hanging inside the bed, no longer usable. I expected after paying over $1000 for a bed frame it would be usable. Would not purchase this bed again.
Lots of great designs to chose from and great prices. No fuss and it was here rather fast.
Everything was great except getting my actual furniture delivery scheduling. On Coleman's behalf I know they try to schedule as many deliveries at once as possible but took 3x calling to get a schedule date.
Customer service representative asked for lots of information on sectional item numbers but asked me to do all of the leg work with no work on customer service end.
It was quick and easy! The delivery men were professional and cleaned up all the mess afterwards!
Slightly disappointed that it took quite some time for the furniture to arrive. My granddaughter loved the chair and stool.
It was delivered in the time frame that was given. Very happy with my l-shaped couch. The color was perfect for my room.
Coleman furniture promptly answered questions I had about my sofa and even contacted the manufacturer when I had a question they couldn't answer. Great customer service.my couch was delivered when it was scheduled to be, set up and all packaging removed. The gentlemen who delivered it were prompt and friendly. And last but not least, I LOVE the sofa!
Hello Erin,
We appreciate you taking the time to share your experience with us! We're delighted to hear that you had an excellent experience with the delivery team. We strive to partner with reputable delivery companies to ensure that our customers have a smooth experience receiving their furniture, and we're pleased to have met your expectations in this regard. Thank you for choosing us, and we hope that you will continue to enjoy your new sofa for many years to come!
Just placed the order, so only time will tell...UPDATE: received my furniture, communication, delivery and the furniture itself is wonderful! Those skeptical of ordering furniture online...DON'T BE! Coleman furniture can't be beat!
The purchasing process online was smooth and easy to follow. However, the return process is a complete rip-off! If someone is not pleased with the product they have to come out of pocket to return the product to your company. Depending on the shipping location, that can cost as much as the product itself, which is ridiculous! Your company should highly consider changing that return policy so you don't loose business and discourage people from purchasing products from you again.
Hello Marissa,
We’re sorry to hear that you had a frustrating experience with our return policy! We generally do have fees associated with returns for buyers remorse, and we understand that it may have been disappointing. We apologize for any inconvenience this may have caused you.
The process was smooth and easy to follow
Coleman Furniture is simply outstanding. Their customer service is unmatched, with knowledgeable staff guiding you through their extensive selection with patience and expertise. Coleman Furniture delivers exceptional value, making them my go-to destination for all furniture needs
Hello Awais,
We appreciate you for sharing your feedback with us! It brings us joy to know that our customer service team effectively addressed your inquiries, ensuring a positive experience for you. Our commitment is to deliver a superior level of service, and we are pleased to have met your expectations. Thank you for choosing us!
I looked for a while to find the kind of floor bed I was searching for for my toddler and came across this one. It's perfect for her. It's sturdy and the head board can be installed on either end. Very low to the ground, which is great! Highly recommend this bed. My child loves the shelves.
Good for now but pending delivery, placement, installation, and my final determination.
The table and white glove service were both great quality. However, I spent HOURS searching for the right table and the color of what was delivered is NOT the color shown in the online pictures. Therefore, now my chairs do not match and the table does not match everything else in the house. I didn't even need it to be the exact color of everything else, just close enough. And it is no where close to the color of the table in the pictures online.
Furniture was delivered quickly and the men who assembled it were nice and did a good job. Overall, I'm very happy with the experience and the end product. It completed my room beautifully.
Hello Jessica,
We're thrilled to hear that you had an excellent experience with our delivery team! This feedback brings us joy, as we aim to partner with reputable delivery companies to ensure that our customers have great experiences from start to finish. Thank you for choosing us, and we hope that you will enjoy your new furniture for many years to come.
The process had a few bumps but was solved quickly.
I loved the ability to search by color, price and sectional shape! The entire process was so easy and painless. I would choose Coleman furniture again and again.
Hello Maddison,
We're delighted to hear that you had a positive experience with our site. We strive to provide our customers with sufficient information so that they can make informed decisions when shopping with us, and we're pleased to have met your expectations in this regard. We're so excited for you to receive your new sectional!
Overall fine. Not sure why I need to have 50 characters.
Hello James,
We are delighted to hear that you made use of our chat feature to connect with our team. Ensuring seamless communication is our top priority, and our chat function serves as one of the ways for customers to connect with our dedicated customer service team. Thank you for choosing us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Madeline,
We’re so sorry to hear that your new bed doesn’t meet your expectations, and we understand how disappointing that can be. Please know that you can always reach out to our team if you need assistance. We are happy to help in any way that we can.