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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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We ordered a reclining sectional couch. It took many weeks to arrive. Communication during the sales process was good. Delivery and setup was also very good.
However, buying a large piece of furniture online obviously has its risks. For us, we knew the size of the piece was on the edge for our space. Once it arrived we decided removing one of the sections would be optimal. However, Colman refused to allow the return of one piece. I found this surprising, as we custom built the couch, piece by piece online, so there obviously is not a problem with reselling it. We also requested the return about 12 hours after it arrived. It was never used.
They said the whole couch needed to be returned. Resulting costs for shipping and restocking was over $1000.
So - we are happy with what we have, except for an extra unit we can't use. Make sure you make the right choice for your situation, or you will pay dearly to return items. And since this is online, its risky to know how things will work out until you get the product into your home.
Everything was great from shopping to ordering and the updates regarding delivery.
Delivery of the furniture inside the house could have been better.
Was cheaper ordering on here than Ashley's furniture For the same exact furniture sold by Ashley's! Even better that it was a quicker delivery and received the white glove delivery for free (Ashley's wanted to charge like $500 for the exact same service) and the warranty was way cheaper. All around great furniture and service!
Hello Crista,
Thank you for taking the time to share your experience with us! It brings us joy to know that we were able to offer you the most favorable price. Our commitment lies in providing our customers with competitive prices while ensuring the highest quality of both our products and services. We are pleased to have fulfilled your expectations in this regard. We hope that you will enjoy your new furniture for many years to come!
Ordering was simple and delivery was seamless. Would recommend!
Left behind a little scuffing on my wall but other than that, great set up and ordering process. I am IN LOVEEEE WITH MY COUCH! Some couches come with free set up. Great service. Took about a month to get to me which was annoying but not that annoying lol!
The employees who delivered and set up the furniture were very professional and kind. The delivery did arrive very late at night (approx 10pm) which was not ideal but it all worked out.
We found the couch we wanted online at Coleman. We had never ordered from Coleman before but took a chance. It was a great experience. They delivered within the window they said they would. Whenever I wanted an update, they were responsive. The couch is wonderful and exactly what we wanted. Thanks!
Hello Lauren,
We're pleased to know that you found our customer service team to be very responsive, making your experience pleasant. We prioritize constant communication with our customers to ensure a positive shopping experience, and we're happy to have met your expectations in this regard. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!
Placed order, order arrived in good condition. For the night stands I ordered the delivery arrived sooner than I expected.
Ordered couch off Coleman website. Arrived two weeks early and delivery company was so kind and easy to work with.
Delivery date was set and couch not delivered. Multiple phone calls made to both Coleman and delivery company with poor communication. Frustrating.
Hello Jennifer,
We apologize for the delay in delivering your furniture. Maintaining clear communication with our customers is a top priority for us, and and we regret any lapse you experienced in this regard. After looking into your order, it appears that your furniture was delivered on 2/19. We hope that you will now enjoy your new piece for many years to come!
We ordered furniture from Coleman's sight unseen! The pictures looked exact to what we got!
Hello Angela,
We are glad to hear that our team was able to provide you with exceptional service and make the experience a great one. Our customer service team is always available to help, and we're thrilled to have met your expectations in this regard. We hope that you will enjoy your new furniture for many years to come!
When the furniture was the delivered the 2 delivery men never even told me to check the furniture, so never new I had to. My closest friend dads passed away and after the left, I left to help her pick her father's ashes up. When I got back home I started putting my things in the dresser and my drawer is broken. Won't close right and makes noises. Upon further inspection 1 night table top is half off AND the amount of dirt that was in drawers are unacceptable for a $5000 bedroom set. I called right away to report it and you guys would not help me. I will never ever buy from your company again and I planned on buying ALL of our furniture from you guys. $#*! $#*! company with $#*! $#*! customer serviceā¦ I contacted the BBB since you're unwilling to work with us..
Hello Angie, We're really sorry to hear about your frustrating experience! Typically, if damages are not reported upon delivery, our options for resolving the issue are limited. Nevertheless, our dedicated customer service team has arranged for a licensed furniture technician to visit your home and see what they can resolve. The appointment has been scheduled, and we are eager to continue working towards resolving this matter. Please continue reaching out to our team should you have any additional concerns; we are here to assist you in any way we can.
Shipping was delayed 3 weeks but couches are definitely worth it
Recommend purchase of Steel Gray Leather furniture for both family/living rooms, quality, comfort, affordability, and size. Delivered as promised with white glove professionals, assembled, and placed where I wanted within my home. Kudos!
Everything from ordering to delivery set up was wonderful! Delivery guys gets an A+!
Great couch! Comfortable! Delivery guys were awesome as well
Very reliable and ordered items were delivered on time!
Everything was great from the easy ordering to the white glove delivery. So glad I chose those store for my purchases. Will chose again and would recommend to everyone.
Coleman shipped my couch by Fedex, which was a disaster. Seven phonecalls to Fedex and they delivered it to the wrong building.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott,
Thank you for sharing your experience with us! We appreciate your feedback so that other customers can benefit from your experience. While we're pleased to know that your delivery went smoothly, we understand and acknowledge your disappointment regarding our return policy, particularly in regard to individual furniture parts. As a furniture retailer, rather than the manufacturer, there are certain limitations we encounter in accepting such returns. For the future, please know that our dedicated customer service team is always available to assist customers in any way possible to ensure complete satisfaction prior to making a purchase.