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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Super easy to place my order. It was received in perfect condition. However the movers didn't connect one side and I can't due to both of my wrists having arthritis and in braces. I called 20 minutes after they left and was open to whenever it was convenient for them. They never got back to me. Still haven't and it's really frustrating that I paid for the movers and they aren't willing to come back?
Ordered four chairs. They actually arrived sooner than expected. Everything was great, except one of the chairs was missing the hardware package with the screws and washers to assemble it. I contacted them and after going through way too much effort, they shipped me replacement screws and washers. It took over a week to get the parts I needed. Once i got them, they worked, but they did not match the finish of the screws and washers on the other three chairs. The other three had stainless steel screws and washers, but the replacement ones were black, probably anodized, or galvanized steel, but not stainless like the others.
Customer could have been better.It took several calls to get the correct chairs sent to me. A portion of my order was incorrect and that might be the fault of the manufacturer who shipped them.
I ordered my entertainment center and from there things went smoothly. It came in approximately 4 weeks. The delivery was the same. The crew put it together in no time and were very courteous.
The service was smooth from ordering to delivery and everything in between. I love my sectional and have no complaints! I recommend Coleman Furniture!
Hello Tamika,
We're delighted to hear about your positive experience with us! We're so glad to know that our customer service team thoroughly addressed your inquiries. Our team is dedicated to assisting customers with any questions they may have, and we are always available to help. Thank you for choosing us, and we hope that you will enjoy your new sectional for many years to come!
Overall excellent, pricing of my order a bit more expensive than I anticipated
Unique high quality products. The deliver time was as promised. Great staff!
Received both our couch and lounge chair in a timely manner. We love them!
Hello Darian,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you received your new couch and lounge chair in a timely manner! We aim to have our customers' orders shipped as soon as they are available on the manufacturer's end, and we're happy to have met your expectations in this regard. We hope that you will enjoy your new furniture for many years to come!
I ordered a 3 piece sectional. It was delivered a few weeks after ordering, but one of the pieces delivered was the other color. The delivery guy was helpful in coordinating the return. It took 1 week to reorder the last piece, and 3 more weeks for it to arrive. Coleman Furniture kept me updated on the communication from the manufacturer while waiting for the last piece. I just wish someone had checked my order prior to delivery to confirm it was the correct color. Both sets of delivery guys were great, though!
Hello Dawn,
Thank you for taking the time to share your experience with us! We're disappointed to hear about the mix-up with one of the wrong pieces being delivered to you. We understand that unforeseen issues can arise with furniture deliveries, and our team is committed to promptly addressing any issues that arise. We apologize for the delay in receiving your piece, and we are pleased to hear that our team kept you informed throughout the process. We're glad you've finally received the missing piece, and we hope you will now enjoy your sofa for many years to come!
We ordered a sectional from Coleman, hoping it would arrive for our housewarming party a month later. After three weeks with no updates, we contacted customer service. They said they had no control over when the sectional would actually ship. Days later, they informed us that the manufacturer would be sending it to their shipping partner in a few days, but they couldn't be certain. We were frustrated and felt misled because we would have canceled our order if we knew the process could take longer than a month. Also, the 15% restocking fee they said they would charge if we canceled even before the item was shipped is absurd. We gave a 4-star rating due to poor communication.
Hello Robert,
We appreciate you sharing your experience with us! It's great to hear that you appreciated our pricing, warranty, and military discount. However, we're disappointed to learn that you felt there was a lack of communication. Our team strives to keep our customers informed throughout the process, and we regret falling short of your expectations in this aspect. Your feedback is valuable to us as we aim to improve our processes. Thank you for bringing this to our attention!
Delivery was awesome. Tge product was not the color described on website and basically Coleman Furniture said too bad. It was supposed to be white but it was creamy yellow! Sent photos and Coleman said that Hooker Furniturr said that's white! Very disappointed and will not order anything again from them due to ther attitude.
Hello Kathy
We’re sorry to hear that you’re not satisfied with the color of your new furniture! We completely understand how disappointing this can be. Although we work closely with our vendors to ensure that our photos and colors are exact, we acknowledge that slight discrepancies may occur due to factors like screen resolution. We regret that there may not be much we can do beyond assisting you with the return process. Please feel free to reach out to our team if you have any questions or need further assistance.
Delivery of furniture was smooth up until the delivery personnel pretty much demanded a tip
We were doing some living room renovating and ordered the furniture set thinking it would be 3-4 weeks out before it came. To our surprise, it was delivered in about 1 1/2 weeks. Since we were doing some drywalling, we had the delivery people leave it apart and wrapped. We were able to put them together without a problem and we love them, they are just as expected, no defects, and we have received alot of compliments already!
Hello Pam, Thank you for taking the time to share your experience with us. We’re thrilled to hear that you received your furniture so quickly! We aim to have our customers' orders shipped as soon as they are available on the manufacturer's end, and we're happy to have exceeded your expectations in this regard. We hope that you will enjoy your new furniture for many years to come!
Timely delivery, great communication with status of the delivery
Enjoyed the whole experience from shopping online, to receiving the furniture. It arrived as promised and the delivery and setup was painless the gentleman who set it up were courteous, and very respectful of my home just appreciated the whole experience.
We ordered a reclining sectional couch. It took many weeks to arrive. Communication during the sales process was good. Delivery and setup was also very good.
However, buying a large piece of furniture online obviously has its risks. For us, we knew the size of the piece was on the edge for our space. Once it arrived we decided removing one of the sections would be optimal. However, Colman refused to allow the return of one piece. I found this surprising, as we custom built the couch, piece by piece online, so there obviously is not a problem with reselling it. We also requested the return about 12 hours after it arrived. It was never used.
They said the whole couch needed to be returned. Resulting costs for shipping and restocking was over $1000.
So - we are happy with what we have, except for an extra unit we can't use. Make sure you make the right choice for your situation, or you will pay dearly to return items. And since this is online, its risky to know how things will work out until you get the product into your home.
Hello Scott,
Thank you for sharing your experience with us! We appreciate your feedback so that other customers can benefit from your experience. While we're pleased to know that your delivery went smoothly, we understand and acknowledge your disappointment regarding our return policy, particularly in regard to individual furniture parts. As a furniture retailer, rather than the manufacturer, there are certain limitations we encounter in accepting such returns. For the future, please know that our dedicated customer service team is always available to assist customers in any way possible to ensure complete satisfaction prior to making a purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
Thank you for sharing your experience with us. We're pleased to hear that your new chairs arrived promptly. However, we're sorry to learn that you're not satisfied with the replacement screws. We understand that unforeseen issues can arise with furniture deliveries, and our team is committed to ensuring that all issues are properly addressed. If you're still experiencing problems with the replacement screws, please don't hesitate to contact our team. They're happy to assist in any way they can. We hope you'll enjoy your new chairs for years to come!