Coleman FurnitureReviews 3,797

I received a table that started to develop some issues within the first three weeks of having it, and I called to see if they could send out a replacement, but they could not. They sent a warranty claim to four hands which they denied… after less than a month!

The couch is exactly what we expected, the packaging was in good shape, and the delivery drivers were so kind and helpful. Some of the greatest people I have worked with!

My expectations were exceeded! The bed frame looked just like pictured. I am very pleased

The furniture looked good and of quality. But I have not received the merchandise yet to provide feedback on the final product Waiting for the order to be delivered.

The table base was damaged in transit. The table top was marred by screw inserts torqued too much.
Your customer service was maddening as we tried to reach a supervisor and were repeatly not contacted. The only thing that worked was to initiate a dispute with my credit card company.

Order and delivery was simple. Communication was good. Products were as expected and reasonably priced.

Great easy experience & great quality. Would order again from the company

I bought a leather sectional during the Black Friday sale. It took several weeks to arrive, but we knew that going into the purchase and were ok with that. The only issue we had was with the delivery company chosen by Coleman.the couch came in with zero damage.

I scheduled a delivery date of 1/14/25 with the delivery company. I took the day off from work to be here when it arrived. I called that morning to check to see the window of delivery (after checking online confirming it was for the 14th). They said sorry we didn't process your delivery correctly we need to schedule again. I said I already took the day off of work, she said there is nothing she can do but move forward and get it scheduled, which was true, but she was short and snarky at their mistake. No customer service for the inconvenience. There was slight attitude from the women scheduling when I said I was upset. I asked for the next day, 1/15, since my husband had to already take off for our roof being repaired and couldn't do it then. Finally scheduled for 1/20/25. The men that delivered the furniture were great. Kind, hard working and helpful. 4/5 stars because of the attitude from the lady with scheduling. Everyone makes mistakes, but be humble in your approach to the customer you inconvenienced. Taking a day off to accommodate the window of delivery is a big deal- I used one of my days to accommodate this when it was unnecessary.

I was nervous because we ordered our bedroom set online, and never seen in person. Our furniture was: first, delivered beautifully! Securely wrapped & brought into the room in perfect condition & very carefully. Second, it is sturdy and well made! We are very happy with our purchase

I'm so pleased with my purchase. Bench fits perfectly in area I needed it and I received so quickly. Will certainly buy from Coleman again

I purchased this item in November, the day after Thanksgiving weekend but did not receive it until January 20th. Customer service was great and kept me informed about the status of my purchase. The item that came was the wrong order as for the sofa setup position. I kept it because I didn't want to wait a long time for a replacement. Other than the long wait and wrong item, all else was okay.

My experience with Coleman was very good. All expectations were met.

I sent a messages less than 24 hours for it be returned. I received an auto message stating message received. I called and phone disconnected both times while on hold. Return policy stated must be returned within five days of receiving items. I could not return without your instructions and return receipt. Very disappointed

My bedroom set took about a month to arrive, white glove delivery was great. The set had a couple of chips, one crack in the wood and some black marks on the paint that would not wipe off. This was clearly from the manufacturer, I watched the delivery guys take it out they did not make these marks. I did not see them hit anything to cause the chips in the wood either. I called Coleman customer service while delivery was there. It took a VERY LONG time to get anywhere with a resolution, well over an hour of sending photos and them trying to get me to refuse it or take a very small discount. They immediately were messaging the delivery company trying to charge them money for the damage. I refused the discount as it was so minimal and I didn't want delivery to be charged for it. I didn't want to wait another month for a new set that would likely have same issues since I do believe these are from the manufacturer, minus the chips I don't know when that happened, so I didn't refuse the set either. Anyway, I just wanted a technician to come and fill the spots and use some touch up paint. I even offered to do it myself. But they aren't offering that as an option. I got no resolution from the phone call other than they would launch an investigation and let me know. Been a couple weeks now and no resolution. But I get email updates saying they are still looking into it. The customer service experience after the fact isn't great.
The other issue I had was the strong chemical smell from the set. I've had a window open constantly and it's still there.