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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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We bought a dining table from Coleman furniture after shopping around for quite a while. We found they had the lowest prices and the best quality for what we wanted.
They delivered through a company that brought the table already built and set it up in our home for us. They even checked it and tightened bolts if needed. The table arrived in perfect condition.
The stools I ordered came in a timely manner and packaged well with no damages.
I really liked my sofa and the tables, they are very pretty, the sofa is big and spacious
Customer service is not helpful. The estimated date you will receive your item is a total lie and absolutely garbage. They outsource to a third party delivery company. They claim they communicate with them but it's all BS. Sabe yourself the aggravation. Go with somewhere a little more expensive but who will actually deliver on time. I can not recommend this company, bad customer service, terribly delivery company, and so disappointed. Never gain.
Even with two shipments, the headboards and sides were scratched or damaged
Managed to use the best pieces from both shipments to put it all together
Due to high demand it did take some time to ship, but the delivery and setup process was smooth, professional and quick.
We had our mind set on a particular dining set, because it was advertised as ""The white Glove Delivery" which we needed. However when we went to purchase the exact dining set they said it did not offer the "White Glove Delivery". Meaning we would have to set it up ourselves. We are 80 years old and no longer have the tools to do that and it was why we were purchasing that set. Long story short they said it was not offered on that set. So we did not order the table and bought 4 chairs instead because we could lift them and put together. So my advise. Take a screenshot to verify so you do not get fooled. Are chairs are fine. One was broken when shipped but was replaced at no additional cost to us.
Hello Judy
Thank you for sharing your experience with us! We’re sorry to hear about the disappointment regarding the delivery method for your desired dining set, but we’re glad you verified the delivery details prior to confirming your order. This step is especially important for our larger sets that don’t include in-home setup, as we strive to ensure transparency and avoid misunderstandings.
We’re happy to hear that our team quickly resolved the issue with the broken chair and that the rest of the chairs worked well for you. Your feedback is valuable, and we’ll continue working to make our delivery options and product descriptions as clear as possible.
If you have any further questions or need assistance, please don’t hesitate to reach out.
The Coleman Furniture team
Movers were quick and efficient. I was contacted prior to delivery to confirm address, they were very punctual.
Our delivery guys were professional, efficient and provided superb service! Exceeded out expectations. So so grateful! And our couch is lovely!
It was seamless the order/ the delivery all of it! I would recommend
One part arrived broken. I had to settle for a repaired piece, not a new one. The white furniture unit was filthy with footprints!, hand and fingerprints, dust and dirt all over the assembled unit. One man spit out his gum on my driveway. Poor business practice.
Hello Valerie,
I’m really sorry to hear about the issues you experienced with your order. This is certainly not the standard we strive for, and I understand how frustrating this must have been. We sincerely apologize for the broken part, the cleanliness of the unit, and the behavior you witnessed. Your feedback is important, and we’re already taking steps to address these concerns with our team to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention!
The Coleman Furniture team
Good, they kept to the time frame given. If am not in a hurry I will order from this company again.
I received a table that started to develop some issues within the first three weeks of having it, and I called to see if they could send out a replacement, but they could not. They sent a warranty claim to four hands which they denied… after less than a month!
The couch is exactly what we expected, the packaging was in good shape, and the delivery drivers were so kind and helpful. Some of the greatest people I have worked with!
My expectations were exceeded! The bed frame looked just like pictured. I am very pleased
The furniture looked good and of quality. But I have not received the merchandise yet to provide feedback on the final product Waiting for the order to be delivered.
Hello June
Thanks for sharing your feedback! Your delivery is scheduled for early February and we're sure you'll enjoy your new furniture. Please feel free to circle back and update your review after you receive your beautiful furniture.
The Coleman Furniture team
The table base was damaged in transit. The table top was marred by screw inserts torqued too much.
Your customer service was maddening as we tried to reach a supervisor and were repeatly not contacted. The only thing that worked was to initiate a dispute with my credit card company.
Hello Roger,
Thank you for sharing your feedback! We're sorry to hear about the challenges you faced with your order and our customer service and we're happy that a resolution was ultimately reached with that a discount to address the issue. Your experience highlights areas where we need to improve, and we’ll be using your feedback to enhance our communication and support processes. If there’s anything further we can do to assist, please don’t hesitate to reach out.
The Coleman Furniture team
Order and delivery was simple. Communication was good. Products were as expected and reasonably priced.
Great easy experience & great quality. Would order again from the company
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Thank you for sharing your feedback! We apologize for the experience you’ve had with our customer service and delivery process. We understand how frustrating delays and communication issues can be, and this is not the level of service we aim to provide. We work with third-party delivery partners to expand our reach and ensure items are delivered efficiently, but it’s clear we fell short in your case. We are taking your concerns seriously and will address these issues with our team to improve communication and delivery accuracy.
The Coleman Furniture team