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Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,094 reviews

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Texas
1 review
0 helpful votes
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Great experience
February 15, 2025

Love my couch. It is just as I expected it and no problems with the couch itself or delivery

Date of experience: March 27, 2025
Virginia
3 reviews
5 helpful votes
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Good
February 15, 2025

The chairs I bought are very nice looking. However they are very hard when you sit on them. Almost like they have been overstuffed. I like them but I'm disappointed in how they feel when you sit.
Chris Wilcox

Date of experience: February 5, 2025
Brad K. — Coleman Furniture Rep
over a year old

Hello Christine,

Thank you for your feedback! We're glad you like the look of the chairs. The cushions may feel firm at first, but with regular use, they should soften over time for a more comfortable feel. If you have any concerns or need further assistance, please let us know—we’re happy to help!

The Coleman Furniture team

Florida
1 review
0 helpful votes
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Delivery
February 9, 2025

The delivery men did a very good job setting up the set. It's was done flawlessly

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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Great bed! Slow delivery
February 9, 2025

Purchase a king size bed it looks great, love the white glove delivery but it took way longer than expected.

Date of experience: January 29, 2025
Indiana
1 review
0 helpful votes
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Bed set is beautiful
February 9, 2025

Everything was beautiful & we already have it put together BUT there was no hardware for the bed so we had to buy some to go with it. Other than that, it's great!

Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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GReat experience
February 8, 2025

Customer service was amazing! The furniture was delivered early and is great quality! I was so nervous about ordering online but will only use coleman's in the future

Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Entertainment Center
February 8, 2025

Arrived on time white glove service was excellent workers did excellent job in assembly of entertainment center, great clean up. Entertainment Center is great furniture piece. Excellent customer service by Coleman furniture. Thank you, Anthony Plinio

Date of experience: January 29, 2025
Colorado
1 review
0 helpful votes
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Order with a minor glitch
February 8, 2025

Some delay in shipping from the local warehouse in CA, after I had placed the order on the website (the tracking info they provided did show any activity for 3-4 days). It required a customer service contact to resolve. No other issues, I would definitely recommend.

Date of experience: December 16, 2024
Tennessee
1 review
0 helpful votes
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This couch is fantastic!
February 8, 2025

Our couch has become our favorite part of our home! It's so soft, beyond comfy and the perfect addition to our home.

Date of experience: January 2, 2025
Illinois
1 review
0 helpful votes
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Very happy with my purchase
February 8, 2025

The bed was exactly as described, and I couldn't be happier with everything. The bed is well made and the delivery/setup was professional and easy.

Date of experience: January 29, 2025
North Carolina
2 reviews
0 helpful votes
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Good
February 8, 2025

Has issues with delivering but they were helpful it was just an issue with the truck delivering

Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Best price and fast delivery.
February 8, 2025

Best price we could find and very fast delivery. Delivery was professional and great to deal with. Saved over $1000 compared to Ashley furniture.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Very nice entertainment center- the white glove installation was fabulous! The installer overcame a problem and came up with a quick solution. Absolutely get the installation! Everyone who sees it wants to know where I got it. I learned about it from my sister who has one.

Date of experience: January 23, 2025
Massachusetts
1 review
0 helpful votes
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I loved the shopping experience, the delivery was great. The only downer was the wait time. Also the digital hand holding could've been better (send more email updates) The CSRs that I did have conversations with were awesome!

Date of experience: January 28, 2025
Wisconsin
1 review
0 helpful votes
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Not what I ordered
February 7, 2025

I ordered a large tall man's 300 pound Oscar 3 cliner chair. The one I received is very short I'm 5 foot 4 and my feet hang over the end it is definitely not a tall man's chairThe one I received is very short I'm 5 foot 4 and my feet hang over the end it is definitely not a tall man's chair. I wrote a review before but received no reply so I presume there's nothing you can do for me. I am extremely disappointed to spend that much money and get something so much smaller. Reply requested

Date of experience: January 28, 2025
Brad K. — Coleman Furniture Rep
over a year old

Hello Mary,

Thank you for sharing your concerns with us! Upon review, we can confirm that we delivered the item you ordered, but we understand your concerns and want to address them promptly. To ensure we fully understand the issue, we’ve opened a case to investigate this matter further. Our team will be in touch with you shortly.

We value your feedback and hope we can serve your furniture needs again in the future!

The Coleman Furniture team

Utah
1 review
0 helpful votes
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Excellent service
February 7, 2025

These tables are great in my bonus room! Ordering was easy, convenient and well packaged to protect it during shipping. It arrived in excellent condition. Happy to say this was a good overall experience.

Date of experience: January 28, 2025
Puerto Rico
1 review
0 helpful votes
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Dining room table captains chairs
February 7, 2025

Delivered on time,good quality!
The chairs came packed well in a box and the legs were easy to attach

Date of experience: January 28, 2025
South Carolina
1 review
0 helpful votes
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Good service
February 7, 2025

Received the furniture on time. Delivery and assembly was smooth,

Date of experience: January 28, 2025
Florida
1 review
0 helpful votes
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Bedroom set
February 6, 2025

Order was good. It took a month to be delivered. They only provided me with one delivery date and advise that if I didn't have it delivered within 3 weeks I would be charged extra. Delivery went smoothly. So far furniture is holding up well.

Date of experience: January 27, 2025
Georgia
1 review
0 helpful votes
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Great experience
February 6, 2025

Everything went smooth. No issues. Customer service was great to deal with and very responsive:

Date of experience: January 26, 2025