Coleman FurnitureReviews 3,779

I ordered a new living room set from Colemans (gorgeous) and the set arrived in perfect condition and the gentlemen who set it up did so quickly and were very nice. The ordering process was easy, I got a really fantastic deal and I could not be more pleased.

I purchased a wonderful sectional that was just what I was looking for. I could select the pieces I wanted instead of having to buy a preselected package for my sectional. It was delivered and set up for me and all boxes where taken away. The only thing that I think they could do better is maybe give an update on delivering, instead of a person having to wait three weeks after they order it to hear anything. Even an acknowledgement that everything is still being processed and telling you the latest delivery date.

Ordering was 10/10. Communication was 10/10. Delivery 2/10. The White Glove company left big boxes in the alley where they parked the delivery truck, and the WORST part, they put a DECENT SIZED HOLE in the brand new couch and tried to cover it up. I found it the next day. The workers were nice and quick with set up, I would still recommend but I am very disappointed to spend this amount and receive the couch with a hole. It is obvious this happened when they were bringing it in or putting it together.

Items clearly and accurately described on website. Received follow-up on status and confirmation of order. Updates on my order along the way. The local white service delivery company used was easy to schedule with. Delivery company also texted/called day before and day of so we knew when to expect arrival. Would order from Coleman again!

The young man that delivered my chairs was very knowledgeable with the product! The chairs are wonderful!

Coleman was very responsive to inquiries about my furniture and delivery.

Ordering the furniture and everything was very simple. Dealing with Coleman's to get my furniture ordered and delivered in the timeframe that I needed it, all worked wonderful.
THE DELIVERY PEOPLE, THAT WAS A WHOLE DIFFERENT STORY.

I ordered 2 bar stools, got counter stools instead. Ended up sending them back and having to pay the shipping to get it back to Coleman. I order items all the time on Amazon and the thought never even crossed my mind that I would have to pay to ship the items back to Coleman (it cost me $65.00 to ship it back to Coleman). Customer service reminded me on numerous occasions of their return policy which I totally missed, my fault. I understood from the beginning that this was associated with Ashley Furniture which I thought was reputable and helped me make my decision to purchase from Coleman. I wouldn't ever order from Coleman again.

The furniture is beautiful exactly as expected and the deliver process was fast and efficient and the people who came were so kind and did a wonderful job.

Communication was good, as well as delivery. Furniture is really nice - very happy so far!

Was very easy and great experience the delivery guy's where pleasant to work with and did a great job.

Overall the experience was great. The ordering and the white glove delivery was amazing. The only negative I had was the shipping company itself delayed my delivery by three weeks. Which wasn't the fault of coleman furniture. I highly recommend ordering from coleman. They have amazing products and service.

We are happy with the sectional couch but had one problem that customer service tried to help us with. We didn't realize how oversized the ottoman was, which is our fault for not looking at the dimensions closer. Although, one of the pictures on line made it look smaller than it was. So when we received it and found it was too big for the room we wanted to send it back. Coleman told us the charge to send back the ottoman was $400 and we paid $450.00. So we got stuck with an ottoman we can't use. I'm glad we liked the couch because I can't imagine how much it would have cost to send back the couch and ottoman if we didn't like the whole unit. This experience will make us more cautious next time considering to buy on line without physically seeing the product.

I received precise information and communication about the status of my order.