Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Coleman Furniture

Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
See all photos
How would you rate Coleman Furniture?
grey stargrey stargrey stargrey stargrey star

Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,094 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

I would remain a customer with Coleman Company. Wonderful customer service.

Date of experience: April 13, 2025
Utah
1 review
0 helpful votes
Follow Emily S.
Unfollow Emily S.
Share Review
Report Review

The headboard came with a chip in it and customer service responded and got us a new headboard - great to work with!

Date of experience: April 25, 2025
Illinois
1 review
0 helpful votes
Follow jakayla a.
Unfollow jakayla a.
Share Review
Report Review

Amazing crew!
May 6, 2025

Coleman furniture was top tier. The delivery was very organized and overall this is an amazing company!

Date of experience: April 25, 2025
Georgia
1 review
0 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

The initial delivery did not include the correct shelves. Despite a detailed explanation of what parts were missing, the replacement shelves delivered were also incorrect. One month after the initial delivery, a third delivery came with the correct shelves.

Date of experience: April 25, 2025
Brad K. Coleman Furniture Rep
11 months ago

Hello Jessica,

Thank you for your feedback. We apologize for the inconvenience you experienced with the missing and incorrect shelves. While it took longer than we would have hoped, we’re glad the correct shelves were ultimately delivered.

We appreciate your patience throughout the process and hope you are now enjoying your Bookcase.

The Coleman Furniture team

Florida
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Amazing product
May 5, 2025
Updated review

I ordered a desk online and it was better than I expected from not being able to see it in person. Plus the delivery and set up was quick and easy.

Date of experience: April 25, 2025

Easy to navigate and very good products
March 16, 2025
Previous review

Easy to navigate and very good products. Customer service was helpful with my questions

Date of experience: March 6, 2025
Florida
1 review
0 helpful votes
Follow Melissa D.
Unfollow Melissa D.
Share Review
Report Review

Would buy from Coleman again
May 5, 2025

Great experience and the product arrived quickly. The price was way lower than any other stores.

Date of experience: April 25, 2025
New York
1 review
0 helpful votes
Follow Angelo D.
Unfollow Angelo D.
Share Review
Report Review

Wow. $1,800 for this?!?
May 5, 2025

Cheapest made couch I've ever had. Last time I ever order a couch online without sitting on it. Hard as a rock very uncomfortable. The delivery was a nightmare destroyed my hallway. Then told me $600 to return it. I had to leave work early because these guys couldn't figure out how to get the job done. I had to help them after they destroyed my walls. The couch is little made out of press ply wood from homedepot. Total garbage. Do not buy…

Date of experience: April 25, 2025
Brad K. Coleman Furniture Rep
11 months ago

Hello Angelo,

Thank you for your feedback! We're sorry to hear about your experience. The Altari sectional is a popular item from Ashley, and many customers find that it becomes more comfortable with use as the cushions soften over time.

We regret the delivery challenges you faced and appreciate you bringing these concerns to our attention. Your experience is important to us, and we will continue working to improve.

The Coleman Furniture team

Florida
1 review
0 helpful votes
Follow Renee D.
Unfollow Renee D.
Share Review
Report Review

I was recently a returning customer, even after my first experience was not great. Both times I receive pieces of furniture that were damaged.
Both times it took many phone calls, emails and time to get the issue resolved.
Even when the damage was identified upon delivery, I was not given the option to refuse the item. Therefore making it impossible to reach an amicable outcome.

Date of experience: April 25, 2025
Brad K. Coleman Furniture Rep
11 months ago

Hello Renee,

Thank you for sharing your experience. We’re sorry to hear that your orders did not meet expectations. We understand how frustrating this must have been and appreciate you giving us another opportunity.

We’re glad to confirm that Affirm has issued your refund. While we regret that things didn’t work out this time, we do hope to have the chance to serve you again in the future.

The Coleman Furniture team

Indiana
1 review
0 helpful votes
Follow Classie W.
Unfollow Classie W.
Share Review
Report Review

Dining table and chairs
May 5, 2025

Delivered as promised and set up quickly. Furniture in great condition

Date of experience: April 24, 2025
New York
1 review
0 helpful votes
Follow Olivia B.
Unfollow Olivia B.
Share Review
Report Review

Love love my couches
May 5, 2025
Updated review

The service was great they came in put the couches together real fast and they was very respectful

Date of experience: April 24, 2025

So far is good
March 16, 2025
Previous review

So far is good

Date of experience: March 5, 2025
Kansas
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

Positive Review
May 4, 2025

Very happy with the quality of the furniture. Always concerned when ordering on line. The local white glove delivery and set was exceptional.

Date of experience: April 24, 2025
Washington
2 reviews
0 helpful votes
Follow Richard J.
Unfollow Richard J.
Share Review
Report Review

Blake Desert Taupe Reclining Sofa
May 4, 2025
Updated review

First, I will say that the furniture is great! The quality and value are unbeatable. The only drawback was the length of time that it took to receive my furniture. I ordered it on March 5th, and it didn't arrive until April 22nd.

Date of experience: April 24, 2025

Great selection of furniture!
March 15, 2025
Previous review

Great selection of furniture! Easy to navigate their site and great service.

Date of experience: March 5, 2025
New York
1 review
0 helpful votes
Follow Kathleen M.
Unfollow Kathleen M.
Share Review
Report Review

Great customer service rep
May 4, 2025

I was reluctant to purchase a piece of furniture online. But Coleman's sales rep thoroughly walked me through the procedure and costs. She also explained in detail any add-ons to the purchase.

Date of experience: March 1, 2025
Minnesota
1 review
0 helpful votes
Follow Melissa B.
Unfollow Melissa B.
Share Review
Report Review

Delivery was great
May 4, 2025

Highly recommend. Delivery was fantastic! Customer service was great as well.

Date of experience: April 24, 2025
Florida
1 review
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Great
May 4, 2025
Updated review

Love this sofa. It's firm but also super soft. Recovering from knee surgery very well🥰

Date of experience: April 23, 2025

Easy ordering
March 14, 2025
Previous review

Easy ordering

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
Follow Misty T.
Unfollow Misty T.
Share Review
Report Review

Quick shipping
May 4, 2025

Needed to match a nightstand with our current bedroom set and found it online with Coleman. Ordered and received it very quickly. Thank you.

Date of experience: April 23, 2025
Florida
1 review
0 helpful votes
Follow Khanesha M.
Unfollow Khanesha M.
Share Review
Report Review

I love my couches. Exactly what I wanted. The delivery process was the only concern I had. There was no flexibility and had to take off work to receive it. I understand you contract out for that but it was a bit frustrating.

Date of experience: April 9, 2025
North Carolina
1 review
0 helpful votes
Follow Raylette R.
Unfollow Raylette R.
Share Review
Report Review

Everything went smoothly
May 3, 2025
Updated review

Delivery was great and professional. My only issue was the arms on the chairs are not sturdy and they come off easily

Date of experience: April 23, 2025

I truly appreciate the customer service and the ease...
March 14, 2025
Previous review

I truly appreciate the customer service and the ease of the transaction.

Date of experience: March 4, 2025
California
1 review
0 helpful votes
Follow Krisia R.
Unfollow Krisia R.
Share Review
Report Review

Great Service
May 3, 2025

I ordered couched through Coleman Furniture and the service was great! Delivery was smooth and i had fast responses and good service when i called with questions. I will definitely shop with them again!

Date of experience: April 23, 2025
Georgia
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Excellent
May 3, 2025

Excellent service. Delivery was on time. The desk is sturdy and made out of excellent quality. I few marks on the desk but nothing major.

Date of experience: April 23, 2025