Coleman FurnitureReviews 3,779

I had the same experience as Kristin S. When I ordered on line and then called them within 2 business days to cancel (although their office was closed due to a snow storm according to their phone message). I was also informed a 25% restocking fee even though the furniture is coming from a delivery company out of North Carolina who delivers to NY every 2-3 weeks. After waiting 5 weeks to receive my table I found a large crack in the base after being in my home for exactly 34 days. Coleman furniture asked me to complete a warranty sheet and send pictures which I did that day. After 2 weeks I received an email response which was partially completed. I called to inquire that I did not understand and was told I would receive a call back. Later that day I received another email stating the information was wrong and I would hear back. The following day I received an email stating that the manufacturer believes this can be repaired and is giving me $100 to do that. It is up to me to find a technician to come to my home to fix this piece. Then they will reimburse me once I provide a receipt. I have concerns about that too after this experience. What technician is going to drive out to fix a foreign piece of furniture for $100? The piece that cracked is the base leg and it is my feeling that this is a structural item. Since Coleman Furniture makes a big deal about their costs include assembly and had I ordered on line from another company it was up to me to assembl, I thought they would try to work with the manufacturer to get this one part replaced. I called customer service again today at Coleman Furniture by now a little irate because I have yet to speak to an actual person in customer service. It is now 6:45 pm and I am stewing because the person I was "routed to because Customer service was busy" said she would pass my message to Edwina. I would like a replacement part for this leg but the manufacturer feels it can be repaired and will not supply a replAcement part. Since Coleman Furniture sold me this piece (and yes I know they do not make it but rather Coaster Home Furniture does) I feel they should make good on this request. As I said I have had this table for 34 day. Clearly neither Coleman Furniture nor Coaster furniture care and make no effort to make things right or care that someone will never do business with them Again. I am passing my experience along. From the other reviews it seems that as long as there is not an issue aside from a long wait all is OK. Heaven Forbid something goes wrong.

Leather furniture is worth the extra cost. Firstly it is much better looking in my opinion. I also find it more comfortable. It cleans easier as well. Knowing I only wanted leather, I was able to narrow down the selection of sofas down to something workable. I narrowed it down further to only display items in my selection of sofas down to something workable. I narrowed it down further to only display items in my price range. I like doing this so I won't be tempted to go over budget being that I won't view anything that is over it. Knowing I had the free shipping make it easier because I knew that the price I saw would be final.

By on Thu Mar 12 2015 18:58:53 GMT-0400 (EDT)
Don't buy- read real yelp reviews first, I wish I did

First of all, it took a month to get it shipped and after it arrived to the shipping company- moderate restrictions for delivery. They are very strict and do not coordinate with you. Future delivery doesn't matter which week- they only deliver certain day. Called colemans " we did our job - we delivered to trucking company" cancel it 25% restocking... No one to talk to, no one to help you, acted like the furniture is crap- we don't want it back, pay us 250. & then we will take it back. Unbelievable. I wish I read year reviews first. Initially, I was ordering from another company, but they had bad reviews. Coleman's page looked good" yeah right" please be a smart consumer- do not give them business. No authority to talk to, customer service is terrible.