Coleman FurnitureReviews 3,800

We first spotted a different entertainment system by Liberty and liked it. When we went online we found the same series was available in a couple different colors. We thought we would like the dark one more but were a little hesitant to order online. We deliberated on it for a while and decided to take the plunge. Once we received the item we really liked the finish in person and are very happy we found it in this espresso color.

We found a clearance floor model of a perfect wine cabinet but didn't buy it right away as we wanted to go home and measure. Once we did we came back to buy it but someone had beaten us to it. We were so dissapointed but the store gave us the model number to see if anyone else had it. We searched online and found it here and we called them. They didn't have it but checked and the manufacturer said they still had a few available. Not wanting more dissapointment we ordered on the spot and are really happy with it.

My first experience with them went well and I gave them a very good review. My second experience with them has been stressful and just plain awful. I would never ever order from them again. My first time was a dresser shipped white glove. My second order was two nightstands that were both damaged. They had me take numerous pictures of the damage and write up information also. I sent it in to the e-mail address they told me and when I called to see if they had gotten it they said they did NOT receive it. Not telling me an e-mail address to send it to. I finally sent it twice to Zendesk which they deal with. I called on Monday and she said hatefully that they had received it 5 minutes ago. I had sent it on Sunday. I have sent e-mails 3 times and cannot get anyone to answer me so my husband is now calling them. Please do not order from them you will live to regret it!

We purchased a 7 pc leather sectional a yr ago online and the quality of this furniture for the price that we paid is really poor and it didn't even last a yr. It's not just one or two small areas that have lost its dye. It's looking more like fake leather now with the fading and discoloration in multiple areas. When we called customer service they said we would have to pay to have it repaired but they "might" be able to send us some replacement leather pieces. We explained there are too many areas that have lost its dye. The repairs that they expect us to pay for would cost almost as much as the set did. We paid almost $3,000 for this "leather" sectional. We expected better quality and for the set to last much longer than a yr and now it looks like total crap. This set is definitely NOT worth what we paid for. We will never purchase from Coleman's again and we already filed a compalint with the BBB. Buyers beware because this company is ripping people off. We suggest steering clear from Coleman Furniture and to buy elsewhere.

We were downsizing now that our youngest had moved on to college and we were empty nesters presiding over too large a nest. However rather then move most of our furniture we opted to go fresh and new and change the look to more modern and contemporary style. First off we sold and donated all our old set. We then went to several stores with a huge list. We needed 2 bedroom sets, a dining room set, a counter height dinette set and a living room set with coffee tables. After picking all the different pieces we wanted we shopped online to compare as the local store wanted nearly a thousand dollars just for delivery and we thought we would save online. We winded up finding it with free delivery and full installation free of charge only on Coleman which was the deciding factor for us.

Absolutely awful company. They will actually try to deliver damaged furniture and if you object they will refer you to their fine print policy which states that they have the right to repair any items ordered and you have to accept it unless you want to pay a 25% restocking fee. Additional problems were no communication with holding company. I had to call them after the items were held for over a month. Coleman had on their records the items had been delivered twice over which I had to argue with them that I had not received any delivery of product. They have no communication with suppliers. I would receive stock email updates that they would communicate with the manufacture and let me know ASAP on the status of my order. It never happened. Stay away from this company and cover your wallet is the best I can say.