Coleman FurnitureReviews 3,779

I went online looking for the best price for Catalina Sleigh Bedroom Set and found that Coleman had the best price. Actually, I could believe the price difference. I had not heard of Coleman, they are locate in New York and I'm Arizona. I was not sure how it work, so I called them several time with different questions before I placed my order. Each time the representative was great. I love the fact that they emailed you each step of the process to let you know the status of your order and you could call any time with questions. They tell you that your order will be delivery by a white glove delivery service and they tell you to thoroughly inspect your furniture. When my furniture arrived I inspected it and found damage to my night stand drawer. I took pictures of the damage, I had the delivery company to take it back and I called Coleman right way. They sent me a new night stand by the same delivery company within 2 weeks. Coleman honored everything they told me. I will do business with them again.

I called for a price match of $9 difference. I spoke with Steven, who told me that he is the manager and there is no one higher than him. He refused to price match the difference of $9 because of the location of the in home setup and assembly of the other company. However, their site does not state that a location has to be listed by their competitor. Their site states "price must include in home delivery and setup" in order for them to price match. The site does not state that their competitor has to list the location of where they have to setup. The competitor site does state "in home delivery and set up."

I asked for the manager because Henney, the sales rep did not seem to want to answer my questions and all she wanted to do was tell me that she did not like their competitor. Steven was rude, he yelled at me several times. When I asked for a corporate phone number so that I can tell them how their future customer was being treated, Steven said their is no one higher than him and that the owner is not interested in how their customers are being treated by their management and sales reps. I had to ask him to get a word in and he said "talk, talk, talk, go ahead and talk, I do not hear anything, talk!" Then I heard a noise like he put the phone down and that was what he did. I heard him clearly mocking me and saying "let her talk to herself!" and everyone was laughing.

All this for a difference of $9. What a shame of what they put me through for $9. They must really be desperate for money, because they are not honoring what is written on their website.

The dresser I bought from Coleman's is gorgeous. It is an Ashley's piece (I actually bought the exact same piece in a different color about 4 years ago) I almost bought the dresser at Ashley's in July when they were having a sale. I'm glad I decided to wait and search the web for a better price because Coleman's was about $700 cheaper, plus no shipping charges like Ashley's. I really wanted to buy from Ashley's because I have bought several pieces of furniture from them before and I have their credit card with 0% interest, but they said that they could not match Coleman's price. Even using Affirm to finance it with Coleman's, which has a higher interest rate than Ashley's, the total cost will be much less buying from Coleman's.

I was hesitant to buy from Coleman's because there are some pretty bad reviews about them on 1 or 2 review sites. There are also some really great reviews though, so I wasn't sure which reviews to believe. But, I am glad that I went ahead and bought from Colemena's because I had no problems at all. I ordered the Ledelle dresser on 9/20 and it was delivered on 10/12. The shipping company emailed me when it reached their warehouse and said it would be 1 to 2 weeks for delivery. However, I got a call and email from them the next day saying they wanted to deliver to me the following day. Perhaps it was quicker shipping for me because there are Ashley's warehouses in Houston. I'm not sure. But, overall I don't think the wait time, from order to delivery, was too long. The shipping company brought it right into the living room where I wanted it and took all the packaging off of it so I could check it before they left. Overall, I love it and would definitely buy from Coleman Furniture again. I may even buy the matching nightstands that go with the dresser I bought since I like the style so much.

The king bed we ordered was displayed as not in stock on the website. Shortly after making the order, we got a call from customer service to ensure we knew this. They gave us a timeframe for when it was to arrive at our house if we proceeded. They underpromised and over-delivered, as it arrived early.
The delivery company installed it right where we wanted quickly and on our schedule. I would order form Coleman again.