Coleman FurnitureReviews 3,814

We had a great shopping experience with Coleman furniture online store.

Their CSR, Matthew Brissette, responded quickly, cordially and professionally to our questions.

The online purchasing process was very easy and emails were sent as follow up to keep us informed.

The sofa, made by Ashley Furniture, has good manufacturing, quality cloth, is very comfortable and Coleman Furniture pricing, including free shipping/delivery to place of your choice in your house was even more competitive than that of the manufacturer store and site.

The white glove delivery service by the Renegade Furniture Group's team (two very experienced and cordial employees, especially Joel) were most careful while positioning the very heavy power reclining sofa (Krismen) in our home.

We also purchased the 5 year GUARDIAN extended protection for the sofa which was reasonably priced.

I am very satisfied and have a new favorite furniture store, thank you Coleman Furniture, so far -- you are top of the line!

We spent over $6,000 on a new bedroom suite. We placed our order on 4/22/18. A few weeks later our 7 pieces of furniture arrived (white glove service). One of the dressers was severely damaged on 5 surfaces, split wood, corner grinded off, hole in back, top split open! We were told by the delivery team that we would be contacted to have the piece picked up a new piece delivered. Well we were contacted but when they picked up the piece they said they were taking it back to the delivery company's shop to be repaired. This was unacceptable since we paid $930+tax for a new piece of furniture and they thought repairing this severely damaged piece was a fair replacement. Well that was 6 weeks ago, we have gotten no updates other than "we are attempting to contact the delivery company for an update on your piece". Meanwhile we do not have the piece of furniture, the "repaired" piece is not acceptable and we have requested a refund of the piece multiple times to no avail other than "we are working on getting an update". I have left multiple voicemails, none of which have been returned, just emails. I have never had to do this before, but I am filing a report with my credit card company and hoping we may at least get our money back.

I found Coleman to offer the lowest prices compared to other sites with shipping and delivery accounted. I appreciate the detailed emails with updates on the status of shipment. Product was just as advertise. The only problem was with the delivery courier. Although in the confirmation email. It says to please remember to inspect all furniture at the time of arrival. We incur extra costs to ensure that your order is properly packaged and handled with the best care possible. Damages are very rare, but in the event that they do occur, all damage must be noted on the Bill Of Lading, and customer must contact Coleman Furniture immediately. Inspect the package when it arrives. The delivery people know that they must wait until the package is completely inspected. Any damage not noted on the BOL will be the responsibility of the customer.

This didn't happen. Delivery guys refused to stay for me to inspect or make notes of the item delivered. So I felt that was unfair. But luckily the item was okay besides a couple scratches I am able to touch up myself.

Besides that I do recommend...

I ordered 2 nightstands. One arrives via UPS, the second is lost. I had to call Coleman 3 times to get someone to call me back. I finally get a return call from Coleman and the rep said he would call UPS. Next I get a call from UPS confirming they lost the nightstand and I needed to call back to Coleman and have them initiate a trace. How did I now become the middle man? I call 2 more times to Coleman and can never get someone live on the phone, they only communicate via email. I have now been waiting 2 weeks and still only 1 nightstand, and my last email was they would refund the cost of the 1 nightstand?! I NEED THE SECOND NIGHTSTAND... This is the worst company and the most disorganized staff ever. Do yourself a favor and go direct to Ashley, etc.

The actual piece arrived, after 3 months, and is OK but in the event you have any issues and need to work with customer service, I'd recommend just shopping elsewhere. I was given incorrect product information, in writing, from customer service and the rep I was communicating with did nothing to resolve the issue and was rude. All she did was respond to any questions I had by pasting excerpts from their policy guide, that generally didn't address the question(s) I asked and repeatedly said, "This needs to be resolved today". I was promptly responding to her emails but she refused to answer the simple questions I was asking which required quite a bit of back and forth. I asked her if I could file a formal complaint and her response was "There is no complaint to file." Her tactics worked at the end of the day, because I am now just stuck with an item that I was given incorrect information about. Of all the customer service experiences I have had, this has by far been the worse.

I ordered the Rhianna Silver Patina Bedroom set from xxx(bed and dresser). March 2018... Needless to say everything has been delivered except the bed. I decided to try Coleman furniture after i found they had the exact items. I ordered the 5 chest drawer and matching bed bench... happy to say I got the delivery much faster and the customer service was excellent. I know that this is a set in high demand but I was pleased to know that Coleman had what i needed in stock and shipped very fast. Thank you Coleman, I will be ordering again... I need night stands. I wish this set had an Armoire. That would make it complete. Overall, I am pleased with my purchase.

I ordered my furniture for a great price on May 13. Even though the website listed and still does list the product as available to ship in 1 to 2 business days, I was emailed an expected shipping date of June the 12th. I wasn't happy, but no big deal. I have reached out to Coleman twice via email (no response) before finally calling today to be told that the new expected shipping date is now the 20th of June. They have never updated any information, contacted me, emailed me, etc. This is ridiculous. Nothing like having a table with no chairs to sit in. Spend more and buy somewhere else!

I wouldn't even give this company one star if I didn't have to. I ordered a bedroom set from them. I was told it would take about 3-4 weeks to arrive. After waiting over 2 months for it to come in, the headboard was broken. They ended up still sending me the broken headboard as my temporary headboard until my new one would come in. The furniture was not as described or pictured like on the website. It was very cheap looking. It looked like someone hand painted the wood very messy. It was very small like child size, and had a bunch of knicks and dents in it, along with the shattered mirrored headboard. It wasn't even remotely close to what was described or pictured on the website. My mistake for ordering offline without seeing it I guess. I immediately sent it back with the delivery company upon delivery because I was so upset at what I received, especially after waiting so long and spending over $1000 on it. It was a hassle trying to get a refund from them. You would think they would have waived either the return or shipping fee after the 2 months or so that I waited for this to come in and for all the inconvienence they put me through. Instead, they took out $300 from my return for "return and shipping fees." The customer service was always extremely rude and the lady Lori who was assigned to my order never would return my calls or emails. She was of no help. I dont know how she even keeps her job because she didnt do anything for me as an account specialist. When I spoke to Ciara and Sheri to complain about my order and get a refund they were both also very rude and hung up on me. Very unprofessional all around. I will make sure that it is known and so that someone else does not go through the nightmare that I had to go through. Dont waste your time or money here! You will be very disappointed!