Coleman FurnitureReviews 3,806

As of right now, I should have purchased from a local retailer. Took 7 weeks to receive a 2500 dollar leather sectional, (it sat in a local shipping warehouse for almost a month). The furniture was never inspected prior to delivery, maybe where it was manufactured but never after that. One piece arrived damaged and nonfunctional, and customer service is not being helpful or providing a replacement and giving me the runaround.
As of right now, this has been one of the worst company experiences I have ever dealt with.
We are now at week 10 and I have been told by customer service that a repair technician is going to disassemble the power chaise to replace the fabric inside the cushion. Customer service has yet to address the non functional power head rest and the fabric damage that was discovered minutes after delivery.
Had a replacement chaise been sent immediately for the damaged one,...
I will be contacting both the BBB and the manufacturer directly to find a solution. Who operates this company and allows this to escalate to this?

I ordered dining chairs. Prices seemed good and the chairs look nice but disappointed in the quality of furniture. Basically you get what you pay for. Also when ordering a set of chairs I initially entered 3 because it came in sets of two but somehow the quantity changed to 6 at checkout and I thought they were counting individual chairs so I went ahead with purchase. I should have been more careful with the amount I was being charged because I ended up receiving double the number of chairs that I wanted and they refused a refund. So buyer beware of exactly what you're ordering because if something goes wrong you'll never get your money back!

It was very easy doing business with your company. We searched many sites for this chair and your store was the best price. Delivery on time. Would gladly do business with coleman furniture again. After doing business with other websites and would definitely be a return customer. Some other companies were able to have my request but could not arrange delivery. I was trying to match up a chair that my wife and i purchased more than five years ago and was pleased to find coleman could get it for me.

We were in the process of building a new home and decided there was no better time to start fresh on all of our furnishings. We shopped everywhere, from local retailers to local boutiques to online but couldn't find the perfect bedroom set and barstools.

Luckily late one night we happened upon Coleman and found everything we wanted and they were having a great sale! So we took some screenshots and planned on contacting them and purchasing everything the next day. Unfortunately the sale ended and the price had gone up... considerably.

We chatted with a rep there and he did some work and honored the sale and got us everything we wanted!

Couldnt be happier and the furniture is perfect!

We had a great shopping experience with Coleman furniture online store.

Their CSR, Matthew Brissette, responded quickly, cordially and professionally to our questions.

The online purchasing process was very easy and emails were sent as follow up to keep us informed.

The sofa, made by Ashley Furniture, has good manufacturing, quality cloth, is very comfortable and Coleman Furniture pricing, including free shipping/delivery to place of your choice in your house was even more competitive than that of the manufacturer store and site.

The white glove delivery service by the Renegade Furniture Group's team (two very experienced and cordial employees, especially Joel) were most careful while positioning the very heavy power reclining sofa (Krismen) in our home.

We also purchased the 5 year GUARDIAN extended protection for the sofa which was reasonably priced.

I am very satisfied and have a new favorite furniture store, thank you Coleman Furniture, so far -- you are top of the line!

We spent over $6,000 on a new bedroom suite. We placed our order on 4/22/18. A few weeks later our 7 pieces of furniture arrived (white glove service). One of the dressers was severely damaged on 5 surfaces, split wood, corner grinded off, hole in back, top split open! We were told by the delivery team that we would be contacted to have the piece picked up a new piece delivered. Well we were contacted but when they picked up the piece they said they were taking it back to the delivery company's shop to be repaired. This was unacceptable since we paid $930+tax for a new piece of furniture and they thought repairing this severely damaged piece was a fair replacement. Well that was 6 weeks ago, we have gotten no updates other than "we are attempting to contact the delivery company for an update on your piece". Meanwhile we do not have the piece of furniture, the "repaired" piece is not acceptable and we have requested a refund of the piece multiple times to no avail other than "we are working on getting an update". I have left multiple voicemails, none of which have been returned, just emails. I have never had to do this before, but I am filing a report with my credit card company and hoping we may at least get our money back.

I found Coleman to offer the lowest prices compared to other sites with shipping and delivery accounted. I appreciate the detailed emails with updates on the status of shipment. Product was just as advertise. The only problem was with the delivery courier. Although in the confirmation email. It says to please remember to inspect all furniture at the time of arrival. We incur extra costs to ensure that your order is properly packaged and handled with the best care possible. Damages are very rare, but in the event that they do occur, all damage must be noted on the Bill Of Lading, and customer must contact Coleman Furniture immediately. Inspect the package when it arrives. The delivery people know that they must wait until the package is completely inspected. Any damage not noted on the BOL will be the responsibility of the customer.

This didn't happen. Delivery guys refused to stay for me to inspect or make notes of the item delivered. So I felt that was unfair. But luckily the item was okay besides a couple scratches I am able to touch up myself.

Besides that I do recommend...