Coleman FurnitureReviews 3,800

I purchased furniture from them twice, and both times, they were damaged. Second time I purchased a chest, I spent a few months trying to have them replace or repair it, but they never did by telling me that once I received the furniture by signing the piece of paper with the trucking company, Coleman Furniture became free from any liability associated with the purchase. I am stuck with the furniture I cannot even use. They are by far the worst company I have ever experienced. I should have reviewed BBB website before buying from them. There are lot of claims filed against them. I also filed claim to Consumer Protection Agency.

Coleman holds customer responsible for inaccurate item descriptions and photos. (Check out this item Laurel Garden Soft White Wood Entertainment Wall. After viewing, image the item being Yellow.) Coleman charges 15% restocking plus $200 fee for returning item, which total 25% for the item I purchased. I ordered a full entertainment wall center. Item was described as 'white' and photo was depicted is 'white' in color. The item delivered was yellow. I asked the the Coleman delivery drivers what color would they describe the item... Both stated "Yellow". I purchased over a 'chat' with Coleman Customer Rep. No disclosure for the 'disclaimers' at the time of purchase. No disclosures of 'disclaimers' when receipt email was sent.

I was pleasantly surprised with Coleman Furniture. As most, I was nervous about buying furniture online but since we had found the same exact couch at a store near us for double the price we took a chance.
The delivery team was excellent. They were in and out in less than 15 minutes and careful with walls and personal items. We did not have problems with the order so I cannot comment on the customer service but so far, we are very happy with our purchase.

Order made: June 13th
Order arrived damaged: July 16th
Technician arrived with incorrect directions: August 11th

If you're still reading, I'll give some background. When my furniture arrived both the delivery man and I wrote on the form to describe the damages. I sent pictures of the delivery form and damages to Coleman Furniture where I received terrible service from a Jamie J. Of course, she did not make any note of the defects before sending over a technician to only fix one piece. Now, he is incapable of fixing anything because those were not his orders.

Save yourself the trouble and 4 months of emailing a brick wall, just don't buy your furniture from here.

Good Experience turned Bad! We bought a sectional couch from Coleman Furniture on June 19th, and at first everything went great. We found a couch we liked at a good price. The couch came July 5th, but the couch was severely damaged. We immediately notified the delivery people while they were still there. They made some calls and took some photos, and left saying we should hear from Coleman shortly. We did not, so we had to call Coleman ourselves. It took multiple phone calls over multiple days to get a resolution in place. However they insisted that they could not order a replacement piece until the damaged piece was picked up. This resulted in us having a broken couch sitting in our house for almost THREE WEEKS. So finally on July 25th the broken couch was picked up. However we still do not have the replacement sofa, leaving us with half of a sectional and still waiting for delivery. We have made multiple calls since then asking when we would receive our replacement piece with no definitive answer. Not only have we had to deal with having a broken/damaged couch sit in our house for 3 weeks, and now a half sectional for 2 more, but we have had to take off work 2, and now 3 times to allow for the multiple deliveries and pickup of our furniture. As I am writing this, I am still without our couch, and still without any idea of when my furniture will come. I understand that things happen, however Coleman has not done anything to try to resolve the issue or offer us any discount for our troubles. Calling did not work, so I am hoping their social media representatives are more responsive.

I ordered a dining set on January 10th. Freight shipping takes time, so the first scheduled delivery was roughly six weeks later. The base of the table arrived shattered in pieces, so they took it back. They had to go through some kind of verification process that this in pieces base could not be repaired instead of replaced. About two months later, I was rescheduled delivery to finally receive my table. When it arrived, there were no legs for the chairs and the table top was damaged to the point that it could not be assembled. Again, the set was returned and this time repaired. The delivery company took all hardware with them (for some reason), and I contacted both the shipper and Coleman's that I had no hardware to put the set together. I was told by Colemans that they would "overnight" the hardware to the shipping company so they had it before my next scheduled delivery which was now SIX MONTHS after the initial order. When the freight company arrived, naturally they did not have the hardware. I called Coleman's right then and was told that they said they would ship it to me, not the freight shippers. That was absolutely NOT what I was told. I was told it would be overnighted to the shippers so they had it. Anyway, no hardware. The hardware did arrive about a week later and I put it together myself. I guess that constitutes "white glove service" at Coleman's. At no point in this six month process did anyone from Coleman's offer an apology or any other concession for such horrendous customer service. Buyer beware.(order #*******)

I waited three weeks for my furniture to arrive. When it did, it was missing one of the legs of the bed so it couldn't even be assembled. I called the number they gave me, which ended up being the wrong number to call. They then transferred me to another number and I was helped by someone who placed the order, however, there was no other info given. No estimated time of shipment. No info on if I'd have to wait another three weeks to put a bed together while my son sleeps on the floor. Nothing. I get that they have to get info from the manufacturer, but can't they make one little phone call to try and get me some additional information. I asked about a discount for my inconvenience and time waiting and they wouldn't do that either. I love the furniture, but there were other companies I could have bought it through that were the same price. It's not like Coleman has an exclusive. Maybe I would have been better off with another company. I don't think I'd buy through them again.

I bought 4 pieces of furniture from Coleman in March, 2 of which arrived damaged when they were finally delivered in June. I brought the damages to Coleman's attention the same day the furniture was delivered. I was told I would have to go through their warranty department, even though the items arrived like this. After being forced to jump through multiple hoops by being told I had to take and retake pictures that involved picking up the couches, the warranty technician finally came out in July. Instead of repairing the problems, he actually made everything worse before telling us that the problems were simply not repairable. I have been left with 4 inch hole in my sofa and a 6 inch area of completely scraped off leather on my loveseat. Coleman refuses to replace the items even though the warranty company has stated these items are unable to be repaired and that a replacement is necessary. Horrible company who does not care about the consumer. Please do not do business with them.

As of right now, I should have purchased from a local retailer. Took 7 weeks to receive a 2500 dollar leather sectional, (it sat in a local shipping warehouse for almost a month). The furniture was never inspected prior to delivery, maybe where it was manufactured but never after that. One piece arrived damaged and nonfunctional, and customer service is not being helpful or providing a replacement and giving me the runaround.
As of right now, this has been one of the worst company experiences I have ever dealt with.
We are now at week 10 and I have been told by customer service that a repair technician is going to disassemble the power chaise to replace the fabric inside the cushion. Customer service has yet to address the non functional power head rest and the fabric damage that was discovered minutes after delivery.
Had a replacement chaise been sent immediately for the damaged one,...
I will be contacting both the BBB and the manufacturer directly to find a solution. Who operates this company and allows this to escalate to this?