Coleman FurnitureReviews 3,779

I ordered a bedroom set from Coleman and later a sectional sofa. Local stores were hundreds more and also charged for delivery. The bedroom set took one week to arrive and the sofa took 2 weeks (this included waiting for the local delivery contractor to be in my "area"). I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. I have no complaints.

I am extremely dissapointed in Coleman delivery process as I've not received my bedroom set in 1.5 month. The email notifications have constantly informed me that my product is still in the warehouse and expected delivery is 2-3 months. Note... I ordered this bedroom set on Sept 13 and it has yet to be shipped. Customer service was crappy especially one individual by the name of Matt in customer service who acted has if my concerns weren't warranted. I will never order from this company and caution others. I hope when my product does eventually make my door step that it's complete and ready for installation.

Found this bedroom set at Ashely furniture then checked out Coleman Furniture and it was about $500 LESS! The website estimated about a 4-6 week period to expect delivery. I got a call two weeks after placing my order with a delivery scheduled for the following week. Delivery showed up on time and was all put together perfectly. The delivery guys were a little goofy and mad I didn't tip them but that's not Coleman Furniture's fault. I will DEFINITELY purchase from Coleman again!

Coleman provided great customer service with the bed that I ordered and the technician put together shoddily. Even, after my 72 year old Mother signed off on it. However, when I purchased the Meadowtown Brown set and she signed for it, but did not see the bent back metal frame because of how it was placed, it was a different story. She did see the cushions which are orange and the pictures all show a set with brown cushions and nowhere in the description was the word orange or red. The description at the time I ordered did not say anything about the color of the pillows. After I brought this to Coleman's attention and threatened to go to the news media, mysteriously a description they sent to me from the manufacturer, showed up on their website. I know that no colors were mentioned. Even the day they sent the description from the manufacturer, I checked their website and it was a completely different description WITHOUT the mention of any red or orange cushions with white piping. Unfortunately, I did not take a screen shot until the next day and they had made the change to the description to be the one they sent me from the manufacturer. Initially said that my Mother signed for the set, so nothing could be done. Later they said that the manufacturer was responsible for the bent frame and that in order to get it fixed, I had to sign a ridiculous waiver that signed away your rights to pursue a remedy once the manufacturer gave their response. I sent a picture of the bent back metal frame to Coleman and the manufacturer sent me a roll of plastic wicker. I notified Coleman of what the manufacturer sent and they told me that the manufacturer said that I had to find someone to repair it and that the plastic wicker was to be used for the repair. I reminded Coleman that it was the frame that was bent, not the plastic wicker. They told me I had to find a company to repair. After I asked, they ended up giving me the name of a company to repair. The repair company said that after looking at the picture, they could not repair the bent metal frame. Coleman said that I could find another and that the manufacturer would increase my allotment to repair from $100 to $150. I asked why they could not just provide good customer service and just replace it. They are standing behind the manufacturer's action of sending the roll of plastic wicker and offer of $150 to repair the bent metal frame.