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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,094 reviews

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Rhonda Z.
6 reviews
0 helpful votes
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Found what I was looking for
December 15, 2019

Found what I was looking for.

Date of experience: December 15, 2019
Colorado
2 reviews
0 helpful votes
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Love the stools
December 15, 2019

To say my wife is picky is an understatement, but she absolutely loves these bar stools. This is exactly what she was looking for and the quality is awesome. Very few makers have this type of saddle seat and all want significantly more $$ for them. We will remember Coleman in the future when other furniture needs come up. Lastly, both stools shipped out promptly and arrived with no damage. They were individually packed in strong boxes with a good amount of padding for protection. We didn't expect to have them around for this Christmas when we ordered, but are thrilled that they are. Thanks!

Date of experience: December 15, 2019
Shelley K.
1 review
0 helpful votes
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Ordering was easy
December 15, 2019

Ordering was easy. Great communication and on time delivery.

Date of experience: December 14, 2019
Cathie C.
1 review
0 helpful votes
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Quick
December 14, 2019

Quick. The delivery staff did an excellent job. They were on time, placed the furniture where I needed it and gave me instructions on how to set it up. It was a gift for my daughter who lives in another city. The furniture was simply beautiful. It is exactly as the description says and the picture shows. Thank you.

Date of experience: December 14, 2019
Illinois
1 review
0 helpful votes
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We love entertainment center. We wanted something that we thought might be hard to find, but I searched Coleman and found it in less than a minute. It was exactly what we wanted, and it was delivered and set-up. It was perfect.

Date of experience: December 12, 2019
Ohio
1 review
1 helpful vote
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Damaged product
December 13, 2019

I had two sofa tables shipped to me Both came damaged Coleman offered me $50 to just keep them. I paid over $500 for each table You don't spend that kind of money and get $25 off each to have a damaged product.
So I had to spend the time packing them up and waiting for the FedEx guy to come. The good news is Coleman did do a good job getting new tables out to me quickly.

However now both of these tables have came damaged... I'm not sure you can trust ordering furniture online. It is a complete pain to have to pack these back up and take a day off of work to be there when the Fed ex guy comes. I would expect a lot more after paying this much!

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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This sectional is beautiful, modern, well-made, and is large enough to comfortably seat a family of five. We also received great service by the company. This set was ordered online and I had not ever viewed it in person. I had also never ordered from this company before. Great experience from beginning to end. I love the furniture set and encountered absolutely no issues with the company.

Date of experience: December 12, 2019
Marli w.
Illinois
1 review
0 helpful votes
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Estimated arrival of couch in 2-3 weeks, we received it in 10 days. It's the couch is comfortable, roomy, and a perfect fit for a big family. We love and choice this because of good reviews and the price was unbeatable. We will purchase again, when we have the money for a chair and coffee table. Thank you

Date of experience: December 9, 2019
Brittany N.
1 review
0 helpful votes
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Great prices and amazing customer service
December 1, 2019

Great prices and amazing customer service

Date of experience: November 30, 2019
Arizona
1 review
0 helpful votes
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We love this furniture for its rounded edges and rustic look. They are nice large dressers and are made very well. We love the way the drawers close.

Date of experience: November 30, 2019
Virginia
1 review
0 helpful votes
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I'd recommend Coleman Furniture to anyone. I ordered a kitchen table from them for about 50% of the MSRP. I was skeptical, but the delivery was super fast and the product looked great - well worth the money spent! I thank you, Coleman Furniture!

Date of experience: November 30, 2019
Ohio
1 review
2 helpful votes
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I am so pleased with our beautiful new bedroom set. Great look, quality. Better than I expected. The delivery was also exceptional. You do wait a bit from the time of order but definitely worth it.

Date of experience: November 28, 2019
Texas
1 review
0 helpful votes
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Very bad customer service
November 27, 2019

We purchased a dining room set from Coleman because we had very good service on our previous purchase of living room furniture. It was delivered and setup in the time frame we were advised. However, we had to wait 11 weeks for the second purchase of furniture to be delivered. It was scheduled and rescheduled 5 times. Each time their delivery company would cancel the day before the scheduled delivery. Calls to Coleman and emails did no good to get our furniture. We will never purchase from Coleman again.

Date of experience: November 27, 2019
Brad K. — Coleman Furniture Rep
over a year old

Hi Karen,

Thanks for being a return customer! We're happy to hear that the first order went well but equally disappointed to hear about the delivery issues with your second order. With customer satisfaction as our top priority, we'd like to investigate your concerns in order to avoid such issues from reoccurring with our delivery partners. At your earliest convenience, please update your review by providing an order number.

We appreciate your feedback and assure you this case will be handled.

The Coleman Furniture team

New York
1 review
0 helpful votes
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Wow, what a nice surprise to have my lift chair delivered and setup just 2 weeks after ordering it online and in time for the Holidays. The furniture quality was great and the delivery crew was friendly. We'll definitely look to Coleman for our next furniture purchase.

Date of experience: November 25, 2019
Florida
1 review
0 helpful votes
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Awful
November 25, 2019

Don't shop their very bad to do business with, cheap furniture. Bought a recliner and wood frame was broken inside the chair. Wing on chair not on correctly. Got no satisfaction when I called. Them. Never again and they told me to get someone to fit it how impossible is that unsewn the chair. Are they crazy or what you can not fix the frame you have to take the leather off the chair, It would never look the same. Belive me. Never again.

Date of experience: November 25, 2019
Massachusetts
1 review
0 helpful votes
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I like it
November 25, 2019

I was leery on receiving something that I could not touch or see but was pleasantly surprised with the sofa look. Its not as comfortable as it looks but I'm thinking with use the new feel will be replaced with a comfy great looking piece of furniture.

Date of experience: November 25, 2019
Alabama
1 review
0 helpful votes
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A lot bigger than we thought it would be, but we love it. Customer service was very good. They were able to answer all my questions in a timely manner.

Date of experience: November 22, 2019
Texas
2 reviews
0 helpful votes
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Delivery guys lee and wes were awesome did great very well mannered and was a quick set up! Would definitely recommend the company we purchased from and would request for the same delivery guys!

Date of experience: November 18, 2019
Maryland
1 review
2 helpful votes
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I ordered a sectional couch on the 21st of September and didn't get it till mid November. When it arrived it was COVERED in saw dust. I vacuumed it for over an hour and the next day more SAW DUST had came to the surface of the couch. I have an infant and I can't let him on the couch without a blanket on it. I'm scared he will inhale the wood dust. Couch came with a strong woody odor too. I'm going to try baking soda to try to alieve some of the smell. The couch is very static's! Otherwise the couch is pretty comfortable but if I knew that it would be like this I would have spent more money and bought it somewhere else.

Date of experience: November 16, 2019
Florida
1 review
2 helpful votes
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HORRIBLE
November 14, 2019

Buyer beware! I ordered a living room set and a bed and waited 5 weeks without receiving any updates. I called to find out where my shipment was 4 times without receiving an answer only the promise of a email with an update which I never received. I spoke with a manager and told him I wanted to have my future for the holidays so if they couldn't tell me when I would receive it I wanted to cancel and he stated there would be a 15% fee to cancel. Are you kidding me?

Date of experience: November 14, 2019
Brad K. — Coleman Furniture Rep
over a year old

Hello Liza,

We understand you are frustrated with your order experience and the delays and sincerely apologize for the inconvenience. We are doing our best to acquire the most up-to-date information on when the items will be received locally so that the delivery date can be determined and scheduled.

At this time the Maribel Queen Panel Bed has been received at the local delivery company and we are awaiting the arrival of the Bastrop Black Double Reclining Living Room Set. As soon as the arrival of these items is confirmed we will update you.

The Coleman Furniture team