Coleman FurnitureReviews 3,782

We purchased two bedroom sets from Coleman Furniture. One of the headboards had the finish flaked off on one side when it was delivered. We submitted all the information requested by Coleman's and the manufacturer agreed to replace the headboard as defective. The only problem is that Coleman's wants to charge us $215 to deliver the replacement headboard. I have been trying for weeks to get this resolved to no avail. It seems absolutely ridiculous to pay an additional $215 on top of the purchase price to get what we paid for when the manufacturer has acknowledged that the item is defective and agreed to replace it. Very dissatisfied and will not order from Coleman's again.

While I love my new leather sofa and new coffee table and end tables, and they had the best pricing, I wish they would have been upfront as to how long it would take for delivery of each. I placed my order on Black Friday and they quoted me two weeks for delivery. The sofa arrived on Christmas Eve and the coffee/end tables arrived on January 7th! Two weeks after placing my order, I called them and was told that my sofa was still being built (I was told when I placed the order that the item was in stock) and that the manufacturer of the coffee table was having shipping issues. If you want to buy furniture online, make sure you place your order well in advance of when you think you'll need it, otherwise you'll be spending lots of time sitting on the floor waiting for it to arrive!

Purchased a computer desk in mid-December from their site and was told would ship within a couple weeks plus a little time for the holidays and would arrive about a week into January. Called them on Jan 3 to updated address and they tell me it would ship early the following week... great. When that doesn't happen I call them and they say I will get a tracking number in 24 hours. That doesn't happen so I call back, and am told same thing. I am literally told at this time that the piece is wrapped and ready to ship. This happens three more times until I finally speak to someone who says that it will be made over the weekend and ship out beginning of next week. This person promises me a call back from a manager on Monday to explain the issue and offer some sort of compensation for the misleading of customer service and delay in shipment. Monday comes and no call back. I call and leave the manager a voicemail and never a get a call back. After being told a final time I would get a tracking number in 24 hours I callback again when I don't receive the tracking number. This time I speak to a manager, Connie, who says this time that there is actually a delay on the piece and would ship out in a week at the earliest and that I would get an update in a week and offered no compensation for the delay or for being misled for a week and a half. At a certain point I obviously no longer believed what they were telling me and decided to cancel my order with them and submit this review to that I could possibly help somebody avoid using this awful, awful company.

We ordered 2 office chairs back in September of 2019. We opened the box and they were damaged. We called them and they were not very helpful. I offered $40 dollars credit without even asking anything. When we requested to return the items it took them 2 weeks for someone to got back to us and gave us a $150 store credit after 1 month later. It was so unprofessional of them.
Since we had a $150 store credit with them we decided to order the bar stools in November and was told that we would receive them by Christmas but we didn't. We just received an email from them today (1/13/20) that the order is further delayed in production with their manufacturer. This is unacceptable and unprofessional. We are so disappointed and not pleased with how they handled this issue. I called and spoke to their customer service rep and she didn't even say sorry and asked if I would like to cancel the order so I told her to cancel the order. What a terrible company.

We ordered a loft bed on Dec 3 to accommodate company that was coming on Jan 3rd. It's Jan 7th and still we've seen nothing. I got a text on Dec 27th saying it had been delivered. There was nothing on my porch. The company said they sent it through FedEx, FedEx said they gave it to the USPS. The USPS said it was delivered into our mailbox. A loft bed in a mailbox? Upon inquiry, the USPS said it was a 1.7 lb package. But we didn't even receive the 1.7 lb package. The three companies are giving me the run around. In the meantime I have paid the $1600 in full, but with no bed and company that is sleeping on the floor.