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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.4 stars from 3,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Order with first credit card wouldn't get accepted because supposedly my address was wrong but called my credit card company and nothing was wrong.with the address. Ended up having to use a different credit card for the purchase. Frustrating
I ordered a couch from Coleman's. I found the one that I really like so i called the provided number. Spoke with a very helpful service agent and she answered all my questions and was extremely nice. I placed the order and a couple days later received a call from the delivery company asking what day would be best to drop it off.
We selected a day and sure enough, they showed up on time. Unwrapped the couch and brought it in. They even set it up for me. I would definitely recommended Coleman's to anyone!
Wonderful company to conduct business with. Very pleased with the customer service and prompt emails letting us know each stage of our order.
Site is easy to use. Kept in touch via emails the entire process.
I ordered the item on Oct. 14,2019. It took more than four months for the furniture to be delivered, and it even arrived damaged. If I had known that it would take more than four months, I would never have ordered it in the first place. It doesn't say anywhere on the website that it would take that long for customers to receive the order.
It doesn't make any sense to me that Coleman furniture requests the customer to pay the 15% restocking fee when the customer had no idea that the furniture would arrive four months late AND damaged. Who would want the furniture in a situation like this? How can I trust this company after what happened? It could take another four months for me to get it re-delivered, and I'm not going to waste more time and energy. I have had enough, and it is not my fault. Coleman Furniture should take full responsibility for this consequence, and should not make its customer suffer more by not getting the full refund.
I requested firmly that I receive a FULL refund without any restocking fee due to the unnecessary suffering that I had to experience. But they are trying really hard to charge me anyway.
Horrible, horrible, horrible online shopping experience ever!
Great communication and service. Delivered exactly as ordered. Would use them again. I ordered a table and they kept me informed about when it would ship and when I would receive and it was exactly as expected
Love the furniture. It was a great price and quality was really good. Delivery was prompt. The salespeople were able to give additional detail when needed.
Purchased a dining room set and sales process was very good. Communications were excellent and everything they said would happen was right on the money. Great service!
Super easy. Stress free. Took a couple weeks to get the couch.
Received 2 end table in a very timely manner and packaged very well. No damage. Great buy! - was the cheapest I found in any store or online for these tables.
The website was easy and intuitive. The wall unit I purchased is beautiful and true to the pictures. A great value for the price and I would definitely shop Coleman again. However, I wish the finish was not quite so rough. In a few places, It seems like the final "polish" was put on without first wiping off after sanding. But again, quite beautiful and a good value.
My wife and I just recently ordered two recliners and a couch recliner, The price seemed like such a great deal I had to call to make sure it was for real. The person I spoke with on the phone was very helpful and informative. We ordered product and 4 weeks later it arrived. The delivery crew was wonderful as well. Overall I would give them 6 stars if it were available.
I order a love and recliner kept getting same email from Coleman and after 2 months I canceled order. And they charged me a $230.00 restocking fee. Big ripoff. Buyer be ware.
I'm very glad the option for affirm is available! Definitely love it!
Fantastic pricing which knocked the socks off of the competition. The selection and availability was even better. I had some difficulty getting my order placed due to the total dollar amount, so someone from Coleman called me offering to help, and even gave me a $250 off coupon code that I didn't know about! Absolutely fantastic customer service, I will definitely buy from you again.
Very helpful
Order arrived quicker than expected. Great communication via email throughout the process. Delivery was less than stellar although this is due to 3rd party
I was able to completely customize my couch and have it delivered for free. I really appreciated the timely updates as my order progressed through the ordering, receiving, shipping, and delivery stages. I'm loving my couch!
Loved how they kept me updated on my order by sending status. Shipping was fast and delivery went smooth, I received sectional 14 days after ordering it. Would definitely purchase furniture here again.
This company is top notch. Everything was how it was stated it would be from ordering to delivery and set up. I ordered a large leather reclining sofa and a chair and a half recliner wich is also leather.
Very courteous delivery guys. Called every so often to let me know where they were so i didn't have to set and wait for them. Great Experience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
We are sorry to hear that you are no longer interested in receiving your recliner and loveseat which already arrived at the local delivery company and is ready for delivery.
Per our terms and conditions, orders may be canceled without incurring any restocking fees as log as the order hasn't shipped out from the manufacturer. However, after shipment, the manufacturer's 15% restocking fee applies to all returns.
If there's anything further we can assist you with, please let us know.
The Coleman Furniture team