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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,094 reviews

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Alicia R.
1 review
0 helpful votes
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Amazing, as always!
May 14, 2020

Amazing, as always!

Date of experience: May 14, 2020
Rhode Island
2 reviews
0 helpful votes
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Beautiful sofa set
May 14, 2020

The sofa set I got is beautiful and elegant. Well made and so comfortable. It's worth the money! I recommend Coleman's furniture store because of the price and the well made furniture.

Date of experience: May 13, 2020
Georgia
1 review
0 helpful votes
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From the beginning to end, this has been an excellent shopping experience I will be shopping with Coleman's in the future. I've already recommended them to family and friends.

Date of experience: May 12, 2020
Connecticut
1 review
1 helpful vote
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This entertainment center is very high quality and beautiful. It is so well made and the finishes are great. I love it and it fits perfectly on the wall space we have available. I love that it is also adjustable in case we move it. The installers were professional and did a great job in making it fit exactly as we wanted it to. I can't say enough about this unit. I looked for a very long time before I chose this one and it was absolutely the right decision. I would highly recommend this unit and Coleman furniture. They kept in touch about shipment, delivery and installation. I have received so many compliments on this piece. You can see from the picture that I am still decorating it, but I love how it is coming out.

Date of experience: May 12, 2020
Brooke S.
Texas
1 review
0 helpful votes
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No issues
May 12, 2020

Upon order, my new sofa was delivered in about 3 weeks. No issues with delivery and everything was very easy.

Date of experience: May 12, 2020
Pennsylvania
1 review
0 helpful votes
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Dining room table
May 11, 2020

Ordered a dining room table set. Was delivered very quickly-I believe within 3 weeks of originally placing the order. No damages, all parts were included.

Date of experience: May 11, 2020
Illinois
1 review
0 helpful votes
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Loved my purchase. Sectional is exactly as pictured and very comfortable.

Delivery was fast, punctual and professional.

Date of experience: May 11, 2020
Maryland
1 review
0 helpful votes
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Timely delivery
May 10, 2020

The chairs ordered were as advertised and arrived on time.
Only negative was customer service on the phone. Put on hold twice and a then on to a another customer service - one call was forwarded by an agent over seas to answer my questions.

Date of experience: May 10, 2020
Jean S.
9 reviews
0 helpful votes
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Due to the virus, it was back ordered and delayed but they kept me informed and up to date. I'll probably do more business with them. Thank you.

Date of experience: May 9, 2020
Texas
1 review
0 helpful votes
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Great
May 9, 2020

Ordering was sImple, chairs arrived no damage faster than I expected. Vhairs are beautiful. Pricing was best i found for these chairs

Date of experience: May 9, 2020
Pennsylvania
1 review
2 helpful votes
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Im very big on customer service because I've personally experienced the worst of the worst & its not a great feeling. So I feel compelled to acknowledge what a great experience I had with my purchase from Coleman Furniture. Firstly, I received a veryyy generous & professional phone call when my order was ready to ship 2; weeks earlier than expected! And then the delivery men were quick, professional, set up my furniture &cleaned everything up perfectly before leaving. Both were EXTREMELY professional I couldnt have been more pleased.
And my furniture looks & feels GREAT!

Date of experience: May 8, 2020
Florida
1 review
6 helpful votes
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Both side towers have flaws and I tried to contact Coleman Furniture by phone and texting online. Supposedly I am to send them a picture but the email doesn't work. Also, when I bought the furniture I paid $3,499. It took a month to get the furniture and in the meantime, it went on sale for $2,499! Although I received it today and it is still on sale, I cannot get a credit of $1,000! If I have them return the furniture, I have to pay shipping and a 15% restock fee! What a crooked company! I will not stop fighting for this!

Date of experience: May 8, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hi Pamela

Thanks for detailing your feedback! Coleman furniture is committed to resolving any delivery damages which were noted on the proof of delivery. In order to do so, pictures are needed in order to identify the best route for resolving the concern.

Additionally, all sale prices are subject to the prices we receive from the manufacturer at the time of shipment. In the event prices drop, Coleman Furniture can match it any time before the order ships from the manufacturer. Once shipped, the manufacturer won't retroactively honor sales for previous purchases.

We look forward to receiving your photos and resolving your case.

The Coleman Furniture team

Nevada
1 review
0 helpful votes
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Beautiful table!
May 7, 2020

Easy to order. The communicated every step of the table's journey from the manufacturer to my front door. Easy as pie to put together. Totally recommend!

Date of experience: May 6, 2020
Texas
1 review
2 helpful votes
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I ordered the bedroom set and 10 days later still no idea on when and if it will be made. Waited numerous times on the phone for 45 plus minutes and could never get a response. Be very wary of buying anything from Coleman Furniture.

Date of experience: May 6, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hi William,

Thanks for reaching out to us yesterday. We are experiencing a little higher than usual call volume during the covid19 pandemic, as we work on answering our customer's questions and keeping them informed about their orders.

If assistance is still needed, please feel free to email [email protected], along with your order number, and a rep will answer any questions you have about your order.
We look forward to hearing from you soon!

The Coleman Furniture team

North Carolina
1 review
0 helpful votes
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Very competitively priced and they provide free delivery and setup. It was a good experience dealing with the process and we are very happy with our purchase. Couch is very comfortable and of good quality. The only complaint is the time it took to get the delivery.

Date of experience: May 6, 2020
Tennessee
1 review
0 helpful votes
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Happy Girls
May 6, 2020

Our girls are so excited to have their big girl bunk beds! The bed we purchased is excellent quality and we loved the delivery crew that assembled it in the room for us. We will definitely purchase from Coleman Furniture again!

Date of experience: May 6, 2020
Germany
1 review
14 helpful votes
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The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chest is a very fine piece. The front is really lovely and the wood on both sides has a very nice grain. Overall, extremely happy with my purchase!

+3
Date of experience: May 6, 2020
Georgia
1 review
0 helpful votes
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The process was very easy, I found what I wanted, ordered it for much less than any competitor around and it was brought right into my living room. I had to wait a little longer than expected, but that was due to the manufacturing folks, not Coleman. Highly recommended.

Date of experience: May 5, 2020
Florida
1 review
0 helpful votes
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Good furniture to buy what you need for the house. I would highly recommend to anyone. Very nice styles of furniture.

Date of experience: May 1, 2020
New Mexico
1 review
2 helpful votes
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Policy
May 1, 2020

I ordered a sectional with my debit card. So excited right. Wrong. They sent me an email that my order was cancelled. Due to none in inventory. But I checked my bank and thd charges were still there. So I called and they wouldn't release the charges. They said it was my bank? What. No it is a problem with not knowing your own inventory. The money was returned but customer service was lousy.

Date of experience: May 1, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hi Aline,

Thanks for reaching out! Upon placing an order, a temporary authorization hold is placed on your card and automatically falls off after a couple of days. Our customers are generally charged once the order ships from the manufacturer. As your order has been cancelled, your card wasn't yet charged and the pending charge should fall off any day now - depending on your bank's processing time.

If any further assistance is needed, please contact us.

The Coleman Furniture team