Coleman FurnitureReviews 3,782

I ordered a couch from Coleman Furniture, and was told that when it was ready, we would receive a call in order to discuss a delivery date. I received a call yesterday and was told that it was ready and it could be delivered the next day (today) or else we would have to wait until the next month because they only send trucks up to our town ONCE A MONTH. We were not aware of this. So we were given one day notice, or else we would need to wait until July. Still, we made it work and my boyfriend took the morning off work in order to be there when the delivery drivers arrived. We were told they would show up between 9 am and 12 pm. My boyfriend was up and waiting at 8:30 am for them to arrive, just to be safe. I was at work and i received a voicemail at 9:03 am saying that the drivers were outside and nobody was answering. Strange since my boyfriend was home? They said that we had 10 minutes to come out, until the delivery drivers left for their next delivery. So if I received the call at 9:03 am wouldn't the drivers be there until 9:13? I have video footage from my neighbors house of the truck leaving at 9:08. Also, at 9:09 am my boyfriend received an email saying that he had 5 minutes to call the drivers before they left. Keep in mind the drivers left at 9:08 so the email was sent AFTER they were already gone. He still proceeded to call the number and was put on hold for 5 minutes. Called again and the women who answered said that she tried to call the drivers but they wouldn't answer. Very professional. So we called the company and we were told that the drivers would be back out next month, but we would be charged an additional 15-20% for the failed delivery. They also claimed to have pictures with time stamps of everything, which i requested to have emailed to me but have still not received. We then asked if we could just have a refund, and were told we would still have to pay the 15-20% for the failed delivery. Like I said, we have video proof of the drivers not waiting as long as the company is claiming. I do not recommend this company, and save your money and purchase furniture from someone who actually cares about their customers.

After searching for a sectional at Ashley's - we found Coleman Furniture online with the exact same sectional that we really wanted but at a substantial difference in price. We instantly paid for it. I got a little discouraged after ordering it and reading the reviews. My husband reminded me that there will be issues with some products as well as customers who aren't pleased with items. We're pleased with the exceptional customer service we received from Coleman and from the Delivery Company G&G out of Tampa. Our sectional came yesterday and we're so glad we made them our choice!