Coleman FurnitureReviews 3,779

I was very unsure about making such a large purchase online. My husband and I recently purchased our first home and fell in love with a sectional at a local store. It was a bit out of our price range though and that didn't even include delivery. When we found the same exact thing online, we couldn't believe it - the sectional, matching recliner, and delivery were all cheaper than just buying the sectional at the local store! It seemed to good to be true and we questioned the validity of the site. We did some research and finally decided to take the risk - if it worked it would be worth it. It did take a while to actually receive the furniture, but I got e-mail updates all along the way that were very reassuring. We now have both pieces (delivered and set up for free) and we love them!

Was between two sectionals for my living room the one from another furniture place stated it would be 2-3 weeks for delivery which we thought was a little longer than we liked and we liked the sectional from Coleman a little bit better. Boy did we make a big mistake after I ordered I received an email saying it will take 6-7 weeks to be delivered. On May 18th we received an email saying it will be delivered in 4-5 weeks another email on May 21 saying there are delays but since we ordered when we did we would not ya e any issues. A final email came on May 29 saying our couch will we delivered to them for inspection by June 15 and delivered to us 4-5 weeks later. Well these where both big lies because one we were not safe because the time we ordered and two our coach was not gonna be at the warehouse on the 15. I contacted them to see what was going on since it is now 4 days passed the date it was supposed to be at the warehouse well they inform me it will be shipped in 2-3 weeks. WHAT. So we went from 6-7 weeks(which is already ridiculous) to 10-11 weeks. Also when I contacted them to let them know this is ridiculous and poor customer service they acted like they don't know what I am talking about.

So please beware if you want your couch at a reasonable date.

6-30-20 And the furniture is set for delivery but the only delivery date is two weeks from today. So when they said it really will be only two more weeks that is a lie. This company is a joke.

7-13-20 - it just gets better I was all prepared to receive my sectional on July 14 I watched the trash people crush my old furniture and was all prepared to get new furniture. Well not even 24 hours notice; Coleman contacts me to let me know my sectional will not be delivered tomorrow because it did not pass inspection WTF! Really so when they say they inspect it before they set up delivery that is a LIE. All LIES! A Joke I can not even believe a company operates like this. So now no furniture and no sign of when we will actually get it. No one is calling us back either. Disgusted

Absolutely awful customer service. They lure customers in with decent pricing and promises of quick fulfillment of orders. However, when ANYTHING goes wrong, they place the blame on the manufacturer and take NO responsibility for taking care of their customers. OWN YOUR MISTAKES! If you can't do that, then you don't deserve my business. Placed an order for an entertainment center based on the info on Coleman's website that said it would deliver in 2-3 weeks. The reality of the matter is I will not get my order until 7-8 weeks have passed. When I called to voice my dissatisfaction, they callously thumb their nose and say "Sorry, we can't expedite and we will not offer any compensation or discount for your inconvenience". What that tells me is that you don't care about my business. It's not your manufacturer's fault when you make a promise to a customer that cannot be fulfilled. It is YOUR mistake. Own it! I have heard multiple stories that are similar or worse from other colleagues and friends. Wish I would have done my homework on this AWFUL company before placing my order. Do yourself a favor and STAY AWAY. Plenty of other great furniture stores both online and brick & mortar who are more deserving of your business.

The shopping experience is pleasant and the bed looks lovely online. However, they claim it takes 5-8 days delivery and shipping with a disclaimer for delays that gives you the impression of a maximum 4 weeks delay. After 2 weeks of no news, no updates or way to track my order I reached out and was told my bed WILL NOT be delivered until at the VERY EARLIEST mid-October... I ordered my bed on July 2nd I expected due to Covid-19 delays end of August delivery at the latest... but Mid-October? The customer service was passive about the inconvenience and told me I can cancel the order if I want to. It took the joy out of ordering a new bed, so disappointing

After three attempts to order this exact Tidewater corner TV console from another online company (twice delivered damaged and the third time order cancelled with no explanation), I was very happy to deal with Coleman Furniture and have a great experience. The item arrived packaged securely and with no damage. As promised, the item was delivered into the house and placed in the spot where I desired it. The delivery service unpacked the fully-assembled console and inspected it with me for any signs of damage--there were none. I am delighted with the quality of the service and glad I looked elsewhere to find this exact corner console.