Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Coinbase

Coinbase

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Coinbase?
grey stargrey stargrey stargrey stargrey star

Coinbase Reviews Summary

Coinbase has a rating of 1.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 58th among Centralized Exchange sites.

service
346
value
313
quality
301
This company does not typically respond to reviews

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

Lost Bitcion Back
August 26, 2019

Are you interested in investing on bitcoin? Are you losing trades to your trade broker? Have you being scammed by those so called money rippers that called themselves Account Managers? I will tell you this, never believe in any of their posts claiming to be an account manager because I had believed and trusted them until I got scammed of all my savings. Someone introduced me to hacktools@ tutanota (dot)(com), and they gave me courage and helped me to get all my bitcoin back..

Date of experience: August 24, 2019
Mexico
1 review
2 helpful votes
Follow Hal R.
Unfollow Hal R.
Share Review
Report Review

I recently had this happen, 1 BTC stolen out of my wallet with strong password in place, etc. Coinbase REFUSES to compensate me, for their lack of security, in any way. As soon as it happened, and I reported it to them, they froze my acct immediately. It then took them over 3 WEEKS to get my acct unfrozen, after a lot of effort on my part. With Coinbase, you have to move crypto from their vault to the wallet to be able to transact with it. This takes 2 to 3 days to move from the vault to wallet. So if you are anticipating a short term trade, in the fast moving crypto world, it's necessary to have in their wallet. Now, to recover my acct, I basically have to go thru the acct setup process all over again. What a pain! And of course their phone support sounds like its based somewhere in Central or South America. Many sound like trainees, learning on the job, while their customers are receiving poor customer service. BUYER BEWARE when considering Coinbase. My $60K+ in crypto holdings at Coinbase still inaccessible. As they tell me it will take another 4 to 5 business days to clear up the 2FA problem to start the acct recovery process. Are you kidding me? Everything must to be referred to an "account specialist" who only operates thru email communication - VERY slowly. Prior to this experience, they were OK. But if you can't count on them to compensate you, when they get hacked and you get robbed, it's time to look elsewhere.

Date of experience: July 25, 2019
Texas
1 review
3 helpful votes
Follow Anthony M.
Unfollow Anthony M.
Share Review
Report Review

After years of experience, buying, selling and exchanging bitcoins. I have finally settled and found the best exchange platform, COINSFIX.COM, all trades are completed fast, they pay directly to your bank without issues of your bank account being blocked. I really recomend this service.

Date of experience: July 20, 2019
Arizona
1 review
7 helpful votes
Follow steve c.
Unfollow steve c.
Share Review
Report Review

I have been emailing, and calling Coinbase support for days without help. I am unable to access my account. Coinbase has not given me access to my funds. They claim a customer support person will be in touch, when? Do NOT use Coinbase.

Date of experience: July 10, 2019
Louisiana
1 review
4 helpful votes
Follow Rodney K.
Unfollow Rodney K.
Share Review
Report Review

Yes Coinbase stole my money too... This is the worst case of out and out, open to the public to see, theft I have ever seen. I used Coinbase for about a year. Never had any problem, but then I never tried to take any money out. About 45 days ago I tried to take some of my coins out and my account was Immediately locked. I have not been allowed back in my account now for over 48 days... I've talked to their support but that was a waste of time. Now they have my number blocked and all I get is a message to email support. My total loss will be over $4000... I hope anybody reading this will be warned... Don't use this company... It is a major scam. Someday I'm sure the CEO Brian Armstrong will be prosecuted... He must be a really bad guy... So many peoples lives have been affected by his greed... STAY AWAY

Date of experience: July 5, 2019
Texas
1 review
4 helpful votes
Follow Julia H.
Unfollow Julia H.
Share Review
Report Review

After I terrible experience buying bitcoins at coinbase, I was introduced to coinsfix. Com where I could buy bitcoins very easily. I bought bitcoins very easily and they charged me just $5 for a $19,998 purchase.

Date of experience: July 4, 2019
Idaho
1 review
3 helpful votes
Follow R K.
Unfollow R K.
Share Review
Report Review

Steer clear of coinbase.com... they took $300USD from my acct as "hold fees" even though my balance with them was only about $310USD... so Thievy "let me" pull out $4USD, so f-ed up, this company should be shut down.

Date of experience: June 29, 2019
Delaware
1 review
2 helpful votes
Follow Curtis B.
Unfollow Curtis B.
Share Review
Report Review

Coinbase has lately been manipulating how we purchase currencies to THEIR advantage! When I make a deposit to my bank and then try to buy a crypto currency with it, Coinbase will only let me spend a certain amount from my checking account, while letting me spend an unlimited amount with my debit card... WHICH ARE THE SAME FUNDS FROM THE SAME ACCOUNT! Coinbase makes 3 times as much money when we use our debit cards than from our checking accounts and I believe THIS is their reason for doing so. I've contacted them via phone and email MULTIPLE times but get nowhere. I simply get an email back from them saying "Case Closed" with no explanation, nor do they fix the problem! This is serious manipulation and I believe borders on outright FRAUD!

Date of experience: June 25, 2019
GB
1 review
5 helpful votes
Follow Rick D.
Unfollow Rick D.
Share Review
Report Review

Stole my deposit
June 24, 2019

Coinbase has stolen my deposit. I am preparing to take them to court. Please stay away from this company.

Date of experience: June 24, 2019
Arkansas
1 review
4 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

I have funds in coinbase and cannot get in to remove them. Their customer service personnel are "clueless".

Date of experience: June 16, 2019
GB
1 review
49 helpful votes
Follow Edward h.
Unfollow Edward h.
Share Review
Report Review

Just received the coinbase debit card through the post. Only one problem, coinbase won't let me make deposits into my GBP wallet. So can't buy any cryptocurrency without making a fiat deposit first. I will reside this debit card to the history books before I even get to activate it, just as I predict the company behind it will.

Coinbase (CONbase) is unpredictable and a untrustworthy waste of time.

Date of experience: June 14, 2019
GB
1 review
55 helpful votes
Follow Edward h.
Unfollow Edward h.
Share Review
Report Review

The most prestigious banking relationship in crypto has ended.

Barclays, the London-based global bank, is no longer working with cryptocurrency exchange Coinbase, industry sources told CoinDesk. And while Coinbase found a replacement in U. K. upstart ClearBank, according to people familiar with the situation, the change has indirectly inconvenienced the exchange's users.

That's because, aside from the cachet of working with a household-name bank, Barclays connected San Francisco-based Coinbase to the U. K. Faster Payments Scheme (FPS), enabling users to instantly withdraw and deposit British pounds at the exchange. The end of the relationship disrupted Coinbase's access to FPS which in turn slowed deposits and withdrawals in GBP for U. K. customers, which now take days to process.

Barclays, ClearBank and Coinbase all declined to comment.

Date of experience: June 11, 2019
California
3 reviews
20 helpful votes
Follow Steve F.
Unfollow Steve F.
Share Review
Report Review

Horrible, my account is level 3 verified which is maxed out verification & they started declining all my cards, now I needed this transaction instantly & I got promoted to attach my bank & it will also be instant well turns out it wasn't it is 10 days for it to process so they falsely advertised, then they limit my account after I already purchased so they added even more days to my wait time but I needed this instantly now there is no point in me waiting 2 weeks to receive the Bitcoin. They refused to cancel the transaction & told me the only option was to wait, do not trust them with your money!

Date of experience: May 23, 2019
New Mexico
1 review
2 helpful votes
Follow Timothy Y.
Unfollow Timothy Y.
Share Review
Report Review

DO NOT USE Coinbase. I deposited my money in a Coinbase account. After I made the deposit, I was informed that I would not be able to access my money for fifteen days. They say this is to prevent fraud.

After the fifteen day waiting period I checked my account to find my money was gone. Coinbase offers no explanation for this no would they take any steps to correct the problem. The only reply I received was one informing me that the case was closed and that no further action would be taken.

When I tried again to get any answers the reply was the same.

This is the most blatantly crooked organization on the mainstream web if you ask me. How they can commit thievery and still call themselves legitimate is beyond me. Next time I'll take my chances on the dark web.

Date of experience: May 22, 2019
California
1 review
8 helpful votes
Follow Ashley S.
Unfollow Ashley S.
Share Review
Report Review

I had bought $200 of BTC and Coinbase said my bank declined for whatever reason. Ok fine, but I look at my bank and it did go through. So my 200 bucks is now on a freaking hold for 2 weeks. To top it off, they're saying I owe them the money now because they claim to have fronted me the money. My account has been disabled until I pay them another $200! They said within 3 days they will start selling off my cryptocurrency to make up for the payment they claim they never got. Although the proof is right there on my bank statement. I've contacted support but suspect they won't resolve this in a timely manner or ever actually.

Anyone ready for a class action? Email me *******@secmail.pro

Date of experience: May 19, 2019
Iceland
1 review
3 helpful votes
Follow Happy E.
Unfollow Happy E.
Share Review
Report Review

Buyers BEWARE, horrible customer service, I made an initial buy of 100 eur no problem, approved my account and I was able to buy bitcoin, I decided to make a larger deposit of 1000 eur, and then ALL of the sudden I have to go through the verification process AGAIN, my verification is accepted the SECOND time, but this time I am not eligible to buy on my account, contact customer service multiple times and get an answer after 10 days,

"Coinbase reviewed your account and has determined that you are not eligible to use the Coinbase platform to purchase cryptocurrency or use our deposit services - as such you are not eligible to link a new payment method. We are not able to provide you with any additional information"

THIS IS A HUGE SCAM!

Date of experience: April 29, 2019
Michigan
1 review
2 helpful votes
Follow Manford M.
Unfollow Manford M.
Share Review
Report Review

Avoin Conbase at all costs unless you like to beg to use your own funds.

Read this:
"Could Coinbase be manipulating the Bitcoin prices by holding on to client funds and not depositing coins for 7 days (for buy orders using debit card) even after funds were deducted and divulging the information about client holdings to market makers?"

Date of experience: April 11, 2019
Tennessee
1 review
5 helpful votes
Follow Shawn G.
Unfollow Shawn G.
Share Review
Report Review

Taken
March 15, 2019

They absolutely are dishonest! Mine said available instantly, which was total BS, it now says 3 week hold, my bank transferred right away, answered all of the bs security questions and id, customer support sends out canned emails that do not answer a thing or solve the problem of accessing my money! Totally Unacceptable, I believe they are just trying to make interest from our money that isn't available to us!

Date of experience: March 15, 2019
Washington
2 reviews
12 helpful votes
Follow Matthew R.
Unfollow Matthew R.
Share Review
Report Review

Coinbase took my money and will not let me withdraw. I deposited several thousand dollars to Coinbase. They confirmed this deposit with an email and I can see the money when I am logged in. I was able to use this money to buy Bitcoin and pay their (very high) fees. However, when I wanted to withdraw my Bitcoin, they hit with me a long list of verification processes. Even after completing them, my Bitcoin is still frozen. Customer Service will not answer the phone for withdraw problems "at this time". So, my money is gone, Buyer Beware!

Date of experience: February 9, 2019
Texas
1 review
9 helpful votes
Follow Chris E.
Unfollow Chris E.
Share Review
Report Review

Well this will be short, but to the point. Coinbase will put a hold on your money so that you can't move it out of coinbase for 20 days. They say this for your security but I believe that it is so they can make more money off of yours while they have it. A hold should be no longer than 10 days this is just unacceptable. And the customer service will do nothing for you. Research before you send your money to them.

Date of experience: January 16, 2019

From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
San Francisco, California, United States
+153
See all photos