Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Coinbase has a rating of 1.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 58th among Centralized Exchange sites.
We monitor reviews for authenticity
Are you interested in investing on bitcoin? Are you losing trades to your trade broker? Have you being scammed by those so called money rippers that called themselves Account Managers? I will tell you this, never believe in any of their posts claiming to be an account manager because I had believed and trusted them until I got scammed of all my savings. Someone introduced me to hacktools@ tutanota (dot)(com), and they gave me courage and helped me to get all my bitcoin back..
I recently had this happen, 1 BTC stolen out of my wallet with strong password in place, etc. Coinbase REFUSES to compensate me, for their lack of security, in any way. As soon as it happened, and I reported it to them, they froze my acct immediately. It then took them over 3 WEEKS to get my acct unfrozen, after a lot of effort on my part. With Coinbase, you have to move crypto from their vault to the wallet to be able to transact with it. This takes 2 to 3 days to move from the vault to wallet. So if you are anticipating a short term trade, in the fast moving crypto world, it's necessary to have in their wallet. Now, to recover my acct, I basically have to go thru the acct setup process all over again. What a pain! And of course their phone support sounds like its based somewhere in Central or South America. Many sound like trainees, learning on the job, while their customers are receiving poor customer service. BUYER BEWARE when considering Coinbase. My $60K+ in crypto holdings at Coinbase still inaccessible. As they tell me it will take another 4 to 5 business days to clear up the 2FA problem to start the acct recovery process. Are you kidding me? Everything must to be referred to an "account specialist" who only operates thru email communication - VERY slowly. Prior to this experience, they were OK. But if you can't count on them to compensate you, when they get hacked and you get robbed, it's time to look elsewhere.
After years of experience, buying, selling and exchanging bitcoins. I have finally settled and found the best exchange platform, COINSFIX.COM, all trades are completed fast, they pay directly to your bank without issues of your bank account being blocked. I really recomend this service.
I have been emailing, and calling Coinbase support for days without help. I am unable to access my account. Coinbase has not given me access to my funds. They claim a customer support person will be in touch, when? Do NOT use Coinbase.
Yes Coinbase stole my money too... This is the worst case of out and out, open to the public to see, theft I have ever seen. I used Coinbase for about a year. Never had any problem, but then I never tried to take any money out. About 45 days ago I tried to take some of my coins out and my account was Immediately locked. I have not been allowed back in my account now for over 48 days... I've talked to their support but that was a waste of time. Now they have my number blocked and all I get is a message to email support. My total loss will be over $4000... I hope anybody reading this will be warned... Don't use this company... It is a major scam. Someday I'm sure the CEO Brian Armstrong will be prosecuted... He must be a really bad guy... So many peoples lives have been affected by his greed... STAY AWAY
After I terrible experience buying bitcoins at coinbase, I was introduced to coinsfix. Com where I could buy bitcoins very easily. I bought bitcoins very easily and they charged me just $5 for a $19,998 purchase.
Steer clear of coinbase.com... they took $300USD from my acct as "hold fees" even though my balance with them was only about $310USD... so Thievy "let me" pull out $4USD, so f-ed up, this company should be shut down.
Coinbase has lately been manipulating how we purchase currencies to THEIR advantage! When I make a deposit to my bank and then try to buy a crypto currency with it, Coinbase will only let me spend a certain amount from my checking account, while letting me spend an unlimited amount with my debit card... WHICH ARE THE SAME FUNDS FROM THE SAME ACCOUNT! Coinbase makes 3 times as much money when we use our debit cards than from our checking accounts and I believe THIS is their reason for doing so. I've contacted them via phone and email MULTIPLE times but get nowhere. I simply get an email back from them saying "Case Closed" with no explanation, nor do they fix the problem! This is serious manipulation and I believe borders on outright FRAUD!
Coinbase has stolen my deposit. I am preparing to take them to court. Please stay away from this company.
I have funds in coinbase and cannot get in to remove them. Their customer service personnel are "clueless".
Just received the coinbase debit card through the post. Only one problem, coinbase won't let me make deposits into my GBP wallet. So can't buy any cryptocurrency without making a fiat deposit first. I will reside this debit card to the history books before I even get to activate it, just as I predict the company behind it will.
Coinbase (CONbase) is unpredictable and a untrustworthy waste of time.
The most prestigious banking relationship in crypto has ended.
Barclays, the London-based global bank, is no longer working with cryptocurrency exchange Coinbase, industry sources told CoinDesk. And while Coinbase found a replacement in U. K. upstart ClearBank, according to people familiar with the situation, the change has indirectly inconvenienced the exchange's users.
That's because, aside from the cachet of working with a household-name bank, Barclays connected San Francisco-based Coinbase to the U. K. Faster Payments Scheme (FPS), enabling users to instantly withdraw and deposit British pounds at the exchange. The end of the relationship disrupted Coinbase's access to FPS which in turn slowed deposits and withdrawals in GBP for U. K. customers, which now take days to process.
Barclays, ClearBank and Coinbase all declined to comment.
Horrible, my account is level 3 verified which is maxed out verification & they started declining all my cards, now I needed this transaction instantly & I got promoted to attach my bank & it will also be instant well turns out it wasn't it is 10 days for it to process so they falsely advertised, then they limit my account after I already purchased so they added even more days to my wait time but I needed this instantly now there is no point in me waiting 2 weeks to receive the Bitcoin. They refused to cancel the transaction & told me the only option was to wait, do not trust them with your money!
DO NOT USE Coinbase. I deposited my money in a Coinbase account. After I made the deposit, I was informed that I would not be able to access my money for fifteen days. They say this is to prevent fraud.
After the fifteen day waiting period I checked my account to find my money was gone. Coinbase offers no explanation for this no would they take any steps to correct the problem. The only reply I received was one informing me that the case was closed and that no further action would be taken.
When I tried again to get any answers the reply was the same.
This is the most blatantly crooked organization on the mainstream web if you ask me. How they can commit thievery and still call themselves legitimate is beyond me. Next time I'll take my chances on the dark web.
I had bought $200 of BTC and Coinbase said my bank declined for whatever reason. Ok fine, but I look at my bank and it did go through. So my 200 bucks is now on a freaking hold for 2 weeks. To top it off, they're saying I owe them the money now because they claim to have fronted me the money. My account has been disabled until I pay them another $200! They said within 3 days they will start selling off my cryptocurrency to make up for the payment they claim they never got. Although the proof is right there on my bank statement. I've contacted support but suspect they won't resolve this in a timely manner or ever actually.
Anyone ready for a class action? Email me *******@secmail.pro
Buyers BEWARE, horrible customer service, I made an initial buy of 100 eur no problem, approved my account and I was able to buy bitcoin, I decided to make a larger deposit of 1000 eur, and then ALL of the sudden I have to go through the verification process AGAIN, my verification is accepted the SECOND time, but this time I am not eligible to buy on my account, contact customer service multiple times and get an answer after 10 days,
"Coinbase reviewed your account and has determined that you are not eligible to use the Coinbase platform to purchase cryptocurrency or use our deposit services - as such you are not eligible to link a new payment method. We are not able to provide you with any additional information"
THIS IS A HUGE SCAM!
Avoin Conbase at all costs unless you like to beg to use your own funds.
Read this:
"Could Coinbase be manipulating the Bitcoin prices by holding on to client funds and not depositing coins for 7 days (for buy orders using debit card) even after funds were deducted and divulging the information about client holdings to market makers?"
They absolutely are dishonest! Mine said available instantly, which was total BS, it now says 3 week hold, my bank transferred right away, answered all of the bs security questions and id, customer support sends out canned emails that do not answer a thing or solve the problem of accessing my money! Totally Unacceptable, I believe they are just trying to make interest from our money that isn't available to us!
Coinbase took my money and will not let me withdraw. I deposited several thousand dollars to Coinbase. They confirmed this deposit with an email and I can see the money when I am logged in. I was able to use this money to buy Bitcoin and pay their (very high) fees. However, when I wanted to withdraw my Bitcoin, they hit with me a long list of verification processes. Even after completing them, my Bitcoin is still frozen. Customer Service will not answer the phone for withdraw problems "at this time". So, my money is gone, Buyer Beware!
Well this will be short, but to the point. Coinbase will put a hold on your money so that you can't move it out of coinbase for 20 days. They say this for your security but I believe that it is so they can make more money off of yours while they have it. A hold should be no longer than 10 days this is just unacceptable. And the customer service will do nothing for you. Research before you send your money to them.
Answer: You can get your crypto back from coinbase if you having problem accessing your account A military friend that introduced me to the dark web as my best bet at finding agencies [Kryptorecovery gmail com] whose sole purpose was to recover stolen financial assets from scammers I sought the services of Kryptorecovery PHOENIX SOULS Search on search engines like BING, DuckDuckGo, Yahoo In 48 hours I had my initial investment and generated profits all together in my wallet.
Answer: The thing is people generally only write a review if they got cheated. And thus from all the reviews (not just this site) you can tell that they screwed over a lot of people (including me). Let's say that 95% of people have a good experience with the site, what about the remaining 5%. If a company is not loyal to all its customers then that company should not exist, especially a company dealing with money. My advice is, stay away from them. Use localbitcoins to trade and bitgo to store, way better and more secure.
Answer: That's how mine take long and they scam me but with the help of assets revivelive they help me recover my money They trustworthy, contact them they will help you
Answer: It will take them forever because there are inefficient unorganized and lousy company... you are one of us who trusted this lousy company. You should tell everyone to stay away from this lousy company
Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.

